Novadown Reviews 

I ordered a mattress topper online at Christmas and after numerous delays it arrives at Easter! Sadly the whole time the company were still selling the said product online saying 3 weeks to make when the product they needed was unavailable as being shipped from Australia. No doubt this bad review will be followed by a stunning one.

Unfortunately it is to early to say about our duvet, but the waiting time for 12 weeks was the downside

Novadown duvets are so warm, soft and also light. We've had one for a few years now and love it so much. We needed to replace another duvet and chose Novadown again because it's the best we've found. Also if you need to contact the company for any questions they respond quickly and are helpful.

Great service, kept up to date with information when couldn't supply immediately.

I have Novadown products on all my beds. These guys are excellent to deal with. The products are great. The doctor service is awesome.

Had to wait a long time for my pillows. :(

Excellent pillow. It is like sleeping on a cloud!

There was a delay in making and shipping my duvet, but Novadown kept me updated on the progress of my order so it wasn't a big deal at all.

I bought the goose down duvet inner, that’s feels so good. My kids and I love it so much. Only the delivery tools abit longer. Other than that, really 100% recommend.

I am so happy with my purchase. The quilt is of the highest quality. Made in New Zealand and the pricing was very competitive.

Delivery was delayed because Novadown was waiting for inputs to the manufacturing process to arrive over Christmas. They included complimentary pillows to apologise for the delay.

All up 10/10. I cannot recommend this company highly enough.

I’ve wanted one of these duvets for the longest time and finally when we upgraded our bed to a super king, I decided to treat myself...and it didn’t disappoint. It’s so light and soft...absolute heaven...it’s truly worth every cent! Thanks!

I have found Novodown and staff to be very fair and honourable
It is a pleasure to deal with them

I had to wait a long time for my order but was kept well informed and offered extra goodies to make up for the wait. Excellent service! Thank you.

Excellent service and product. Had our down duvet washed and topped up and it came back as new. Looking forward to years more of terrific sleep with it. Thank you.

Very efficient, however it was a little difficult to determine the thickness of the topper pad from the description- a little more info would be helpful. Great product though.

Great service as always with a lovely personal touch. Love this company.

Very happy with the whole process. Web site easy to use and my query was answered instantly. Thank you!

I dealt with Lucas and he was awesome! Great customer service, friendly, and communication is clear. The duvets feel AMAZING - summer one is so light and fluffy! Definitely recommend and will be purchasing more in the future.

Ordered a NZ Super King "Four Season Alpaca Duvet Inner", directly from manufacturer on Novadown Internet website. It was on special sale and worth every penny. Very easy to e-mail order. Followed up on status via Novadown e-mail site within 10 days. Got a personal status reply within 24 hours. Received home delivery order, couriered within promised 3 week delivery time. Perfect courier packaging with goods neatly contained in storage useful zippered plastic cover bag, and in excellent condition. Superb manufacturing. Gorgeous New Zealand Fern embossed design cotton Duvet lining. Alpaca Wool is lighter than sheep wool, allowing air to breathe through, and super warm and cuddly as described . The "Four Season Duvet Inner Kit" is perfect for maximum comfort no matter what time of the year: Just what we were hoping for! Thank you Novadown! Top quality and excellent service. We will shop with you again :)

Love dealing with Novadown, this is my second big purchase, very pricey but well worth the money. Delay in my last delivery but was kept up to date on why and when I would receive my product. I would highly recommend them.