nova-play.com Reviews 59

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They did take a while to delive but I’ve had mine for over a year with no problems(except I lost the charger) but the charge lasts along time and I think the sound quality is great.

Rated 1 out of 5 stars

I'm not sure why you can't not just put any stars because "Nova Play" does not deserve any. Ordered and it took 4 months to get here and the right one didn't work finally got it to work, and they say... See more

Rated 1 out of 5 stars

SCAM Do not buy anything from this company they are scammers take your money send faulty items out then you have to pay to send them back & then guess what you never get a refund even though they... See more

Rated 4 out of 5 stars

I ordered these in early May, and due to COVID-19 I expected a lengthy delivery process. Nova play continually sent me updates via email and I finally received my order yesterday. I ordered two pairs... See more

Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered these in early May

I ordered these in early May, and due to COVID-19 I expected a lengthy delivery process. Nova play continually sent me updates via email and I finally received my order yesterday. I ordered two pairs and they work great! Only downside, the website is now not available, so I can’t troubleshoot a very small issue I am having, or order another pair.

25 June 2020
Unprompted review
Rated 1 out of 5 stars

Scam

recevied them, but came with a broken case. Contacted they and was told i would receive new one free of charge. But it has been over a 2 week haven't recieved anything. I requested a refund and there has been no reply.

23 June 2020
Unprompted review
Rated 1 out of 5 stars

Placed order June 7 and contacted them…

Placed order June 7 and contacted them via email and was told they can’t find an order with my name or email or phone number. Very disappointed. I spent 36.00 on the ear buds and now I don’t have them. I will make sure I tell everyone to never order from this website. It’s a scam

20 June 2020
Unprompted review
Rated 1 out of 5 stars

Nothing recive. Money lost.

I order these airpords when Kylie Jenner promoted them. I didn’t recive nothing. Still waiting. They don’t answear at my e-mail...

Update: they answear. They say my order is not in their system and send me the website link and it is the same, but they say no it’s not. I send them screenshots of the mail with the order & also of the site, and they say it’s not their site, but trust me, it is.

11 June 2020
Unprompted review
Rated 5 out of 5 stars

i recieved my Nova play earbuds on the…

i recieved my Nova play earbuds on the 10th of June about 2 weeks after i ordered them because i saw kylie Jenners review. I did expect it to have some delays due to the distance of america to ireland and also to the corona virus epedemic.But i am very delighted with the noise quality and how alike the quality is to apple airpods, the noise cancellation is amazing and so is the battery life ,i still cant believe i got them for only 35 euros !

10 June 2020
Unprompted review
Rated 4 out of 5 stars

I was super nervous after reading these…

I was super nervous after reading these reviews. Now I don't know what is up with these reviews, I just got it today, I live in Australia which is miles away from the US. But I got them for $60 AUD within 1 week and a half during this pandemic. So far, the sound quality and noise cancellation is definitely better than airpods. They have the same Siri, pause, skip functions. The battery lasts quite long. However, the case and airpods don't look shiny like airpods or on the website which is a bit of a false visual advertisement

5 June 2020
Unprompted review
Show reviews in all languages. (59 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look