Not On The High Street Reviews 

I ordered and received a ring through Not On The High Street and it broke within a week. I emailed them and at first they seemed helpful. After numerous emails asking for details to send the ring to the seller to be fixed, they stopped replying. I had to pay to get the ring fixed myself. Terrible customer service.

Awful customer service!
You are quite good at sending, money off emails and notes etc for promotions, but when I need to contact, no email getting through, and I’ve tried x4 now.
Please can you respond!
I’m a new customer who made a purchase as a Guest, but needed to contact via a query, and has been impossible to contact!
I will not,be ordering again unless this gets sorted.
Please respond via this message please

I have heard of this company so many times but never ordered from them before. I assumed they were a good, reliable and reputable mail order company. I didn’t realise the items come from other companies, not Not on the High Street themselves.
Ordered some plant supports for the garden 18/05, not cheap, cost £115!
19/05 they say order is on its way. Great, I thought. Next email says delivery on 22/05. It’s now 26/05 and I’m still waiting. I could have had these within 3 days from most garden companies.
Link from NOTHS email to my order isn’t working so I can’t send a message to chase up. Plants are keeling over and I need the supports.
Disappointing service and very slow. Wouldn’t buy from this company again.
***27/05 Update…items have been dispatched (still not delivered) and it’s the courier’s fault. However, if the link to my order isn’t working then I had no way of chasing up the order to find out. In the end, I went direct to the sub company who were fulfilling the order and they were very helpful!

Ordered a personalised pair of cufflinks from JUNGLEY seller. They engraving was not centred and looked poor so I requested a refund. The seller got in contact and said the engraving was 'correct and positioned well' (they were not positoned well) and refused a refund. AWFUL. Will never use again. These were a gift for a wedding which I cannot give.

I ordered a tie pin as a gift for my husband, I was gutted to see the quality of the engraving.
All I want is a refund, all I received is we sorry that you not happy with the quality of the engraving.
I should have read the reviews first. A pricey lesson.
Im still hoping for successful outcome.

Ordered a blouse/shirt from not on the high street. Poor quality for the price.
Asked to return and receive a refund.
Was informed that only a small percentage of my refund would be given.
Not worth paying p&p to send back.
So disappointing.
Will not be purchasing anything again from here.

I ordered a gold chain costing £960 for my husband’s 60th birthday. It arrived & was so thin it was ridiculous. I returned it, in the packaging it arrived in to be told it had been damaged on arrival. There was no damage to the packaging so despite paying for insurance Royal Mail said there was no evidence it had been damaged in transit. The photos of the chain showed it was tied in multiple knots. The seller refused the refund and refused to return the chain unless I paid the return postage. NOTHS got the item returned but refused to support my claim for a refund.

Had one order cancelled the day it was due to arrive. A second order due to be delivered today, still waiting for the seller to approve. Wouldn’t recommend. Waste of time searching for things that will most likely get cancelled. Now waiting for this one to be cancelled and for the pending payment to not go through. Have messaged the seller but not heard back. Complete waste of time.

What an absolute shambles this is! Less than one star review if possible.

Ordered a personalised wedding card for my son’s wedding in just over a week from card seller Karrie Barron Cards. Ordered well over 2 weeks ago.

Received an email this morning from Not on the High Street to say my order could not be fulfilled. No reason and no excuse.

I will never buy from either of these again. Tremendously disappointed and upset. What an absolute waste of time.

I wouldn't even give this experience 1 star but I had to click on a star to write a review!

Order number 87562165 placed on 17th April I ordered 2 items (from different sellers).

One item was a pair of silver earrings - package arrived with nothing in it. Have sent pics of the packaging but heard nothing.

Second item was a personalised water bottle. Seller has twice sent me the same email 2 weeks apart saying they're out of stock in the colour I chose. Twice I have replied requesting a different colour and still nothing has arrived.

Both items were a 50th birthday gift. I spent nearly £50 on these items which I've still not received nor have I heard back from either seller or the company.

Absolutely disgusting customer service - I will never, ever use this company again. I'm out of pocket, no response from this company or the individual sellers -just disgusting.

Seller did not reply to my order but took PayPal payment. Waited a week no response. Had great difficulty actually contacting Not on the high street at all. No phone number. Dreadful customer support.
Then after waiting a week emailing every day requesting a refund . THEY had the cheek to say they had cancelled as the seller couldn't fulfill the order THIS TIME!!
Well. There won't be another. Beware of this company.

Disappointed didn't realise reviews were this low otherwise I would have thought better. I bought a scarf as a gift for a friends 60th. It said the scarf was £12 - all good, then it said it was a requirement of the purchase that I buy a gift card for £1.20 - which I did and it added extra for the message itself.....
It says the postage was free but somehow what started off as £13.20 somehow ended up being £16!

To add insult to injury - when the gift came through the 'gift card' was just a slip of paper about 2.5 inches by 1.5 inches with the text on it - wasn't even on a piece of card.

Honesty would have gone alot further with me - just say its £16 in the first place as opposed to all the hidden costs.

Still awaiting delivery now 1 week after delivery estimate .I would hot recommend ti's company

Used to be such a good platform to buy personalised hand made gifts.
The last two orders I made were not accepted by the seller - time wasted, money held in their system and not card or gift. Seems to be lacking in the due diligence now. Was always such a great platform to support small UK businesses. 😞

The item I ordered has been dispatched according to the seller, but it has not been delivered. I am relying on Not On The High Street customer service to contact the seller because I checked out as a guest. Proof of postage should be available if they have dispatched the item but so far the seller has not responded at all. Feeling like I may have been scammed right now.

Update - according to the seller the item I ordered has both been discontinued and dispatched! These things seem mutually exclusive to me so I don’t think the seller is being honest but Not on the High Street customer services don’t seem to have noticed. I have been promised a refund but that can take 5 to 10 days to process. Bottom line is that I’ll have been out of pocket to the tune of £90 for about a month by the time this is sorted and I’ll have had a load of grief for nothing. This is my first (attempted) purchase from this platform and I’m not impressed.

I made a mistake with my delivery address which meant my parcel could not be delivered. I got in touch with the company who acted promptly and redelivered very quickly. Communication with me was excellent. Very refreshing to do business with a company who care about their customers.

This is the first time i have ordered something from not on the high street, i have to say i am very impressed. I purchased a personalised bangle for my friend, it arrived quicker than expected and the quality was excellent, however there was a problem with the date on the coin, i raised the issue and i have to say the service I received was EXCEPTIONAL- problem acknowledged and i received a new order the very next day, too have a problem acknowledged, email reply and re-issued and taken delivery in the space of 24 hours is exceptional. Thank you not on the high street and Ellie Ellie. Absolutely brilliant and i will be definitely be shopping with you again.

Fantastic prompt customer service

Because the items weren’t going to arrive when I needed them I cancelled the order and they have been very good in helping me with this