notebooksbilliger.de AG Reviews 

Very good, I am really happy with the service

Fast delivery, easy pick-up, friendly customer service

This is the most frustrating shopping experience I think I have had in a long time, this is not a real business!! I placed a very simple order on Monday morning and I transferred the money as requested for it to their bank account.

I then waited several days without any information. So I contacted two different emails, and finally received a very short response today (Thursday). The response informed me that I used the "wrong shipping address" then told me which address I should use which is my business address. So I replied that they should just send it there if that helps them. I then requested to know when it will be shipped.

I don't know what they want me to do. I cannot change the address on the invoice, I cannot refund the money that I paid on the invoice, I cannot even cancel my order. So at this point I'm waiting for them, presumably another 4 days, to send me another message.

I'm stuck with this company now. I cannot buy the product somewhere else because they might finally send what I paid for. I cannot get my money back without what I assume is a large headache and lawyers. I cannot speak to anyone there. They are wasting my time, and I am out hundreds of Euros.

If this is not resolved very soon I am filing a report with my bank, I am filing a complaint with the national ECC, and I'm likely contacting my lawyer. Who operates like this? Why do I have to deal with it. It's a embarrassment I haven't seen incompetence at this level in years. They likely don't even think it's a big deal.

Either send the product, or cancel the order and refund the money to my bank account.

(Wednesday, following week):

The product arrived today and it is exactly what I ordered, the correct model number and all is okay with the product. I wasn't sure anything would be correct, and I don't think positive reviews for this business are from people who had to interact with the business.

After I placed my order initially I received an email containing a total amount, a bank account number, and an invoice number to put in the comment field.

As with most purchases, after I place an order I pay for it. And then, I expect the seller to inspect everything. How can it take 4 business days, and me contacting them twice, before they tell me there is a problem?

It made me lose confidence in the business, it increased my stress quite a lot since I couldn't chargeback from my bank. There was no way to cancel the order from the website. And I thought that if I sent an email asking them to cancel the order it would result in more delays and maybe they wouldn't even refund my money. Just in store credit or something like that.

I felt like I was buying computer components from teenagers in their mother's basement. More work needs to be done to ensure customers have an enjoyable purchasing experience. As it was I did not enjoy myself, I found it very unpleasant, and it took 6 working days before they shipped the order.

I'm happy the product arrived and this is resolved.

All went well with the order from NL. Received it quickly and al works one a first inspection.
Stays the point 1 and 2 which I reported on the 14 may on truspilot: 1) Cannot pay with Klarna 2) advertise with laptops with only DE keyboard is useless for non DE people)

It’s a shame ordering 7 TIMES A GRAPHIC CARDS AND GETTING REFUNDED EVERY TIME WITHOUT ANY REASON!!

Great e-shop which has a variety of electronic items to choose from with very competitive prices. Additionally, Notebooksbillinger can ship orders to all European countries so people outside of Germany can shop in the e-shop too.

Avoid this company at all costs! I would rather pay extra to buy on Amazon than this company! They shipped with Hermes and this company lied about the delivery. They didn't deliver the package. It's been almost a week and it's still saying I am unreachable without ringing my bell/calling my phone. I stayed at home because of this. I am really disappointed. What a waste of time!!!

Best german Webshop! Good prices with fast shipping!

Great product, I brought a couple of graphic cards, and got 4 extra gift's, delivery was in the next Day.

I buy all my hardware from them. Everything's perfect, prices are ok, shipping is fast.

horrible horrible horrible, after 4 days waiting for my monitor to arrive i had to cancel it. never again with notebooksbilliger. if they are not able to delivery on time they dont deserve making money, so i recommend everybody to buy somewhere else

Great prices. Great service and superfast delivery

The seller misleads customers by asking them to write directly to the manufacturer. The seller sent after 7 weeks of reapairment a replacemnt - a used mid-reange monitor 2 times cheaper instead of professional one, which was purchased. The seller rejects to return money back. I have to sue them in court.

UPDATE: The seller continues to lie about the case in th public space. The original monitor BenQ PD2720U was replaced by PD2700U (without support of Adobe RGB and DCI-P3 color spaces, without USB-C). The only match is 27 inch size. The seller sent back remote control from PD2720U, which is not compatible with PD2700U. The seller also sent an invoice saying that this replacemnt is UNEQUAL.

The seller proposes 2 options: The first one - 25 EUR for cables for the monitor that doesn't have USB-C. The second one - sent the replacement back again to let the seller spent another 7 weeks with the manufacturer together. However, the manufacturer is not responsible for the fails of the seller.

I orded 1 3080 for the first time (17/2/21)
the next day did the advance payment.
after many days of trying to reach them, they sent me an email that they couln't validate my address and the item that i orded it wasn't available anymore(25/2/21).
1/3/12 they refund me.
Please be a little more consistent

So fast delivery and very good price, I am completely satisfied with this. I recommend to my friend and he also buy a laptop from notbookbilliger website. packing, quality everything is good.

Very bad company, stay away if you value your time and nerves!
Placed a order for GPU, paid invoice and waited. Nothing....send emails, no reply, phone support in german only, so no use to me.
Few working days later got a reply saying my order has been canceled as the postal address does not match and no way to change it.
Was told to reorder fully knowing that they dont have GPUs in stock anymore.
So a very bad system, support not helpful (guess they have soo many customers they really dont care about loosing some).