Norvine Reviews 190

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 4 out of 5 stars

The product, a military style jacket is of very good quality. I am just disappointed that the item shipped from Germany to Australia by Norvine was not manufactured in Germany, but in China.

Company replied

Rated 5 out of 5 stars

I absolutely love the bag I got! I've always relied on tote bags, but I wanted to find something a bit more elegant while still being functional. When I stumbled upon the ad on Instagram, it really ca... See more

Rated 5 out of 5 stars

The product ordered was a German army parka. The item was excellent, warm and size perfect. Price was very reasonable for a quality product - it was clearly less than other sellers on the net and si... See more

Rated 5 out of 5 stars

I received today a Hooded Lumber Jacket red for my boyfriend I ordered from Norvin. It was delivered pretty fast and it's really a good quality, decent jacket. Looks very nice with a hoodie. They info... See more

Company replied

Company details

  1. Streetwear Store

Written by the company

Norvine is an international premium streetwear brand with organic products / Est. 2011 + authorized Brandit Dealer


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190 reviews

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Rated 5 out of 5 stars

One of a kind

I am impressed with the vendor. The shirts I purchased reflects quality and value. They communicated with me any updates from the supplier, delays and shipping until I received the package in excellent condition.

11 September 2024
Rated 5 out of 5 stars

Brandit Vest

Great vest and cheaper than I could buy in Australia. Very warm, lots of pockets and looks good. Size XL was spot on. Will be buying another one.

30 August 2024
Rated 5 out of 5 stars

Brilliant Service

The best service I have ever had from a global retailer. I became an extremely difficult customer - to my regret - but despite this the order was delivered using an international courier at higher cost. I’ve been buying online for most of this century and internationally no one has come close to this. Many thanks and public apology for being so difficult.

5 February 2024
Unprompted review
Norvine logo

Reply from Norvine

Thank you very much for the great review. You are a valued customer and always welcome here and we would be very happy to do business with you again. We are very sorry for the not so smooth first contact.

Rated 5 out of 5 stars

German Army Parka order satisfactory

The product ordered was a German army parka. The item was excellent, warm and size perfect. Price was very reasonable for a quality product - it was clearly less than other sellers on the net and significantly less than sellers here in my own country. Shipping cost were reasonable too. There was a delay in shipment but the seller notified me of this so I was not concerned. I will seriously consider ordering from this seller again when the weather gets cooler later this year and I will need winter gear.

8 May 2023
Unprompted review
Rated 1 out of 5 stars

No updates (RL927688937CH)

RL927688937CH no update on tracking no movement at all been over a week and still no updates on my order arriving?? Please help I want my Jacket

19 April 2023
Unprompted review
Norvine logo

Reply from Norvine

Valued customer,
We are very sorry that the shipment appears to have been lost. We sent you correctly. We will take care of a replacement immediately. The complaint to the shipping company is already in progress.

Rated 1 out of 5 stars

Pass by this store of rude and boors.

The absence of the goods declared by the seller on his website with subsequent promises of shipment and ultimately blaming the buyer for various reasons in the non-delivery of his goods to the buyer, which is a violation of the contract of sale between both parties and subsequent insult and accusation of the buyer of the incompetence of the seller and the entire sales department firm, although the buyer was long loyal and tolerant to the management department and customer communications service. Where the buyer also made a 100% prepayment for the goods, than credited the entire company interest-free, from which he suffered morally, spiritually and aesthetically was offended. The money was returned. Wouldn't recommend this store to anyone.

30 March 2023
Unprompted review
Norvine logo

Reply from Norvine

This person was informed by us that we would have to resend the one sweater, he pelted us with ranting and threatening emails. Even demanded damages and free gifts as compensation ... we find this excessive for a 40 € sweater, which would have arrived 2 weeks later. We do not have to tolerate that. He is welcome to order elsewhere.

Rated 5 out of 5 stars

Excellent!

Great prices, fast shipping and very helpful and fast replying customer service!
Also very easy navigation throughout the store site!
Bought 3 Brandit shorts and a shirt and sizing was spot on.
Thank you!

5 March 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a size large to be on the…

I ordered a size large to be on the safe size as I normally wear a size medium. Wanted my hoodie to be larger/ oversized. The hoodie I got is so small I can hardly get it over my head. So disappointed ☹️ I paid customs fees of about 26 euros extra!

16 February 2023
Norvine logo

Reply from Norvine

We're sorry to read that. We sell a lot of these hoodies and have never had feedback that they run small. Due to this rating we do not offer any further customer service.

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