This is positive feedback for the car service department at Honda Norton way Chiswick . I was greatly assisted by the service reception manager Stacey Harding who ethically professionally helped me o... See more
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See what reviewers are saying
I bought a new bike from Honda Chiswick last month. This is my Third bike in 3 years. I have to say that the experience at Chiswick was way better than any previously. The team were awesome and went f... See more
I purchased a new Honda Civic Advance 2024 from Honda at Chiswick, and due to circumstances outside of the scope of the dealership, there were some problems with the vehicle. Mr William Cramp Gene... See more
Company replied
Unprofessional and False Information. Never again with Chiswick Honda for sure. They first delayed my Handover until late evening. They didn't get the addon done at the time of Handover. N... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
4 Power Road, W4 5YT, London, United Kingdom
- 02039845905
3.8
Great
697 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
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The worst car dealership.
The worst car dealership.
Cannot get through to anyone every single time I call.
The service teams attitude are appalling.
The salesmen are arrogant and do not have any after sales service experience.
Please do not go there.
After buying my car from Honda Chiswick,
It was clear that my car was not thoroughly checked by an engineer as the air conditioning system was not working and the brake pads were worn as I was told by the service advisor.
This is very very poor standards by Honda.
How can you sell a car to somebody when the car has not been checked properly?
I am just so shocked by my experience there.
I will not be purchasing a car from there again.
I went to the Honda in Ruislip and the customer service is very good.
28 September 2024
Reply from Norton Way Group - Chiswick Honda
Good Morning, I’m sorry to hear of the issues you have had getting through to the service team. I can see that we still have your car on site but unfortunately the Service Advisor that has been looking after your car has been ill for the last couple of days. If you’d like to contact me directly on 02089965630 I would be more than happy to address any concerns that you may have. Kind Regards, Sam – Bike Service Manager
The people we dealt with were…
The people we dealt with were knowledgable and helpful. All questions were answered without hesitation.
13 September 2024
Reply from Norton Way Group - Chiswick Honda
Good afternoon Mrs Pamela J Charnock, thank you for the 5* rating and kind words! We will be sure to pass on your compliments to the team and we hope you are enjoying your new Hr-v. All the best - Chiswick Honda.
Answering calls saves time and fuel.
Seems you have to drive to every honda in london directly since they do not answer or return calls.
What is the sense of taking messages?
Just like the staff, people have jobs and families. No harm in answering a phone instead of a customer driving to 3 or 4 locations to hear the part is not available.
3 October 2024
Unprompted review
Reply from Norton Way Group - Chiswick Honda
Good morning, we are very sorry to hear that you have had this experience with us and also for the lack of communication. We have passed your comments onto the parts team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@ChiswickHonda.com. Kind Regards - Chiswick Honda.
Good Afternoon, I am sorry to hear that you have had difficulties getting through to the team here at Chiswick. Please contact me directly on 02089965630 so that I can assist in your enquiry. Kind Regards, Sam Harding (Bike Service Manager)
I have been a happy customer of…
I have been a happy customer of Chiswick Honda since 2021.
All staff (customer service, sales, mechanic, finance, etc) are always welcome and seem very happy working there. Good advice but not pushing to sell. Professional attitude but very friendly! Thank you!
5 September 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Miwa, thank you for taking the time to write us a 5* review! We always appreciate feedback from our regular customers. We will be sure to pass on your compliments to the team and look forward to welcoming you back again soon. All the best - Chiswick Honda.
Good experience in buying a demonstrator
Good experience. Ravi produced the best video presentation of a vehicle that I have ever received which contributed to me purchasing the vehicle. Vehicle was well presented on sale day. Overall a very good experience.
18 September 2024
Reply from Norton Way Group - Chiswick Honda
Good morning, Raymond Coombes - Thank you for the 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was good. We will pass on your compliments to Ravi and we hope you are enjoying your Cr-v. We look forward to seeing you again in the near future. All the best - Chiswick Honda.
I bought a car from your company at a…
I bought a car from your company at a price of 30,000 pounds, but after signing the contract, I found out that this car had already been painted for some reason, and even though I asked your advisor many times, they did not give me the correct answer and were not honest with me, and this company accepted They did not take the car back
14 September 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Hadi Kamali, we are very sorry to hear that you have had this experience with us. We have passed your comments onto the sales team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@ChiswickHonda.com. Kind Regards - Chiswick Honda.
I was promised to have the alloy wheels…
I was promised to have the alloy wheels cleaned but it has not been done yet.
7 September 2024
Reply from Norton Way Group - Chiswick Honda
Good afternoon Farhoud Bernjian, thank you for the 4* rating. We are sorry to hear that your alloy wheels were not cleaned as promised. We will pass on your comments to the team. Take care - Chiswick Honda.
Reply from Norton Way Group - Chiswick Honda
Good morning Kiran Samuel, thank you for the 5-stars! We are very glad that we could help and that your experience with Aryan was amazing. We will be sure to pass on your compliments to him and the team. We hope you are enjoying your new Honda E Ny1. Take care - Chiswick Honda.
Took my car in for first service to…
Took my car in for first service to Honda Norton Way in Chiswick. Really poor behaviour from the "service" agent and then Service Manager - rude, aggressive, misogynistic and thoroughly unprofessional. Have escalated to Honda UK and Norton Way Group and hope they will address tthe issues with these very poor representatives of their business.
18 September 2024
Unprompted review
Reply from Norton Way Group - Chiswick Honda
Good morning J Matthews, we are very sorry to hear about the experience you have had with our service department. We have passed your comments onto the service team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@chiswickhonda.com. Kind Regards - Chiswick Honda.
Hyundai Kona Cable charger is missing
Hyundai Kona Cable charger is missing, No Mat and wrong spelling in my V5C log book … very poor service. Raised the issue unfortunately I didn’t get a response. I will never buy or recommend to my friends.
27 August 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Mr D Gheb, we are very sorry to hear that the cable charger is missing and also for the lack of communication. We have passed your comments on to the sales team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@marubeni-autouk.com. Kind Regards - Chiswick Honda.
Staff in all sections always…
Staff in all sections always knowledgable, personable and ready to help. Have been a customer for many years and have always been very satisfied with the service given.
24 August 2024
Reply from Norton Way Group - Chiswick Honda
Good afternoon Reg Balmer thank you for the 5-stars! We are very happy that we were able to help and we will pass on your compliments to the team. Take care - Chiswick Honda.
Hurried handover
When we went to collect the car we had to wait quite a long time, and the salesman, although friendly, was clearly in a hurry. We only had a quick handover and I subsequently found there were features about the car which I did not understand, and which were not clearly explained in the handbook, which necessitated a return visit for more explanations.
24 August 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Mr John Dempster, we are very sorry to hear that you felt rushed during the handover of your vehicle. We have passed your comments on to our sales team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@marubeni-autouk.com we hope we can restore your faith in Chiswick Honda.
Reply from Norton Way Group - Chiswick Honda
Good morning Sivagurunathan thank you for the 5-stars! We are very happy that we were able to help and we will pass on your compliments to the team. Take care - Chiswick Honda.
The team at Chiswick are exceptional
24 August 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Geraldine thank you for the 5-stars! We are very happy that we were able to help and we will pass on your compliments to the team. Take care - Chiswick Honda.
Excellent service
16 August 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Cobi Faulds, thank you for the 5-stars! We are glad you received excellent service from us. Take care - Chiswick Honda.
Reply from Norton Way Group - Chiswick Honda
Good morning Ibrahim Nikci, thank you for the 5-stars! We are glad to hear that Yusuf was extremely helpful and we will pass on your compliments to him. Take care -Chiswick Honda.
Reply from Norton Way Group - Chiswick Honda
Good morning J Eaves, thank you for the 5-stars and kind words. Take care -Chiswick Honda.
Reply from Norton Way Group - Chiswick Honda
Good morning Nigel Houghton, thank you for the 5-stars! Take care - Chiswick Honda.
We visited as we were looking to part…
We visited as we were looking to part exchange a car we had bought from them previously. Our last experience in 2020 was excellent, which is why we went back. We had bought our car in cash and had documents to say so, but we were told by the salesman that their records showed we had outstanding finance! We were told this 3 times as he went backwards and forwards to his manager. The tone was very accusatory. Eventually they realised it had been the previous owner, which means they sold us a car that could have been repossessed at any time. Will not be going back. Very sad we had a bad experience.
16 August 2024
Unprompted review
Reply from Norton Way Group - Chiswick Honda
Good morning, we are very sorry to hear that you have had this bad experience with us. We have passed your comments on to the team including our head of business Lee Marzorati whom you can contact at lee.marzorati@marubeni-autoukcom. Kind Regards - Chiswick Honda.
Quotas Over Quality Service
I wish there would have been more clarity around the final purchase and the need to wire funds. This was my first car buying experience in the UK (coming from the US). Our sales representative was fantastic, but his manager made us feel like a quota to be achieved rather than a customer to be cared for. There has also been a lack of follow up - even when I have reached out with questions - which has been frustrating and has furthered the feeling of being a quota. We were hoping for and expecting more from our first big purchase in the UK.
31 July 2024
Reply from Norton Way Group - Chiswick Honda
Good morning Jared Landreth, we are very sorry to hear that you have had this experience with us. We have passed your comments on to the team including our head of business Lee Marzorati whom you can contact at lee.marzorati@marubeni-autouk.com. Kind Regards - Chiswick Honda.
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