NorthShore Care Supply Reviews 10,455

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Placed a 178 order. I was given,applied, and input accepted at checkout for a 10% discount. Shipping was free. I hit the complete order and was charged 191. The 10% discount "disappeared " although it... See more

Rated 5 out of 5 stars

Their customer service is exceptional. I recieved my free productss samples so quickly. I received emails from them making sure they were sending the right size etc. I have not used all the products y... See more

Company replied

Rated 1 out of 5 stars

Denies free sample requests until you make a purchase order. They clearly value money over their customers and their well-being. This is disgusting of a company to do seeing as I am disabled and need... See more

Rated 5 out of 5 stars

Customer Service Representatives equal by far the product........ if a seller doesn't equal quality..... ........... NORTH SHORE IS THEIR PRODUCTAND THEY ENSURE SATISFACTION! if YOU want a Q... See more

Company details

  1. Home Health Care Service
  2. Pharmacy
  3. Wellness Center

Written by the company

Choose from our wide selection of incontinence supplies for adults or children with expert service and reliable, discreet delivery. Order online or call us toll-free at 800-563-0161.


Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with NorthShore Care. Their products are some of the most dependable I’ve found—especially for heavy-duty needs. The absorbency and quality are consistently excellent, and I’ve had far fewer issues with leaks compared to other brands I’ve tried.

What really sets them apart, though, is their customer service. When I had questions about sizing and product options, their team was knowledgeable, patient, and genuinely helpful. They made recommendations that actually worked, which saved me time and frustration.

Shipping has always been fast and discreet, and everything arrives well-packaged. While the products are a bit more expensive than typical store brands, the reliability and peace of mind make it worth it.

Overall, I highly recommend NorthShore Care to anyone looking for high-quality incontinence products and strong customer support.

21 March 2026
Unprompted review
Rated 2 out of 5 stars

Charged a final different amount than presented at checkout

Placed a 178 order. I was given,applied, and input accepted at checkout for a 10% discount. Shipping was free. I hit the complete order and was charged 191. The 10% discount "disappeared " although it was present at the final charge before payment. I consider that fraud. ****EDIT they made a correction refund and blamed it on glitch in their system......if you do any autoship business I' d think twice about that option or minimally watch it like a hawk. ****

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I am a 77 year old male

I am a 77 year old male, one who remains very fit and busy. My wife told me it was time to use Dyna Dry (a second light stain on the sofa was the trigger). Under protest (and embarrassment), I gave it a shot. And . . . whoa! I'm all in! This is a GREAT product! The comfort is what I like. The security? Well, heck yes, that too! (SMILE)

2 February 2025
Unprompted review
Rated 2 out of 5 stars

They changed everything

They changed everything ! They are thinner and the plastic outer cover is rough and not a bit comfortable! Looking to go somewhere else ! Not impressed at all ! Same price lower standards !

23 December 2024
Unprompted review
Rated 2 out of 5 stars

I ordered some pull up underwear and…

I ordered some pull up underwear and booster samples, I am glad I didn't commit to a high dollar order. These products are not designed for overnight use. I am a side sleeper and the urine just ran down my leg onto the mattress. The booster and underwear may have caught 10% of my bladder contents.

8 May 2023
Unprompted review
Rated 3 out of 5 stars

Hi I’m in the uk and wanted to try out…

Hi I’m in the uk and wanted to try out the northshore supreme plastic backed diapers/nappies and having to pay more for the privilege. Upon trying one on the plastic backing feels nice and comfortable so no complaints there the thickness is also fine.but the leg elastics seem to be none existent no stretch to them they don’t grip around the legs they are not up to what I was expecting at all. I really wish northshore would look at fixing this problem as they would have a great diaper/nappy if this was looked at and fixed. I understand this is not as straightforward to do and will be very surprised if me saying this will change anything?. I ordered off the website diaper minister

7 January 2023
Unprompted review
Rated 5 out of 5 stars

You guys rock!!

Very easy to shop, orders are placed almost instantly, gets to me quick and have never seen any damage. In fact ive gotten a few extras that really made me happy, the little things still count! In all, job well done everyone. Very pleased and keep it up.

11 December 2022
Unprompted review
Rated 1 out of 5 stars

Very pissed off

Very pissed off. These jerks sent my package with another hand delivered open adult diaper brochure, it had not even been in an envelope. Fed ex supposedly said nothing when they delivered it to my neighbor's house. Now I have to live with this crap, selling my house. Thanks morons!

29 November 2022
Unprompted review
Rated 1 out of 5 stars

Placed 2 orders

Placed 2 orders, cancelled 1…
Now after few days I’m being told I placed 3 orders, only 1 was cancelled.
Only 1 was delivered.
They are telling 1 order was delivered to my billing address in a different state.
Customer service is just sending automated emails…
What a mess and no customer service.
The order I placed and was delivered is 112-1395217-9985052.

23 October 2022
Unprompted review
NorthShore Care Supply logo

Reply from NorthShore Care Supply

Very sorry to hear of your troubles. We will investigate immediately and respond through Amazon portal since these order issues are all relating to Amazon orders.

Rated 5 out of 5 stars

Great company

Prompt shipping and excellent products. Grateful I found the company, and my mother's caregiver thinks the pads are the best she has seen.

15 October 2021
Unprompted review
Rated 1 out of 5 stars

Money Hungry Company

Denies free sample requests until you make a purchase order. They clearly value money over their customers and their well-being. This is disgusting of a company to do seeing as I am disabled and need incontinence products but often can’t afford it. Their customer service team is unhelpful and often times rude. The cases I had purchased from them were in AWFUL CONDITION, diaper stuffing falling out, tapes ripping off, leaks, etc. DO NOT WASTE YOUR MONEY.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company! They have some of the highest quality incontinence products that you can find. I wasn't used to non-supermarket brands, and their prices seemed steep, but they really aren't. I didn't need as much product due to the absorbency and had way fewer skin issues and leaks. It actually wound up being less expensive in the long run. Their customer service is great too and service is quick.

3 August 2021
Unprompted review

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