Placed a 178 order. I was given,applied, and input accepted at checkout for a 10% discount. Shipping was free. I hit the complete order and was charged 191. The 10% discount "disappeared " although it... See more
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Their customer service is exceptional. I recieved my free productss samples so quickly. I received emails from them making sure they were sending the right size etc. I have not used all the products y... See more
Company replied
Denies free sample requests until you make a purchase order. They clearly value money over their customers and their well-being. This is disgusting of a company to do seeing as I am disabled and need... See more
Customer Service Representatives equal by far the product........ if a seller doesn't equal quality..... ........... NORTH SHORE IS THEIR PRODUCTAND THEY ENSURE SATISFACTION! if YOU want a Q... See more
Company details
Written by the company
Choose from our wide selection of incontinence supplies for adults or children with expert service and reliable, discreet delivery. Order online or call us toll-free at 800-563-0161.
Contact info
28000 N. Bradley Rd, 60048, Green Oaks, United States
- 800-563-0161
- info@northshorecare.com
- www.northshorecare.com
Hasn’t replied to negative reviews
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I’ve had a great experience with…
I’ve had a great experience with NorthShore Care. Their products are some of the most dependable I’ve found—especially for heavy-duty needs. The absorbency and quality are consistently excellent, and I’ve had far fewer issues with leaks compared to other brands I’ve tried.
What really sets them apart, though, is their customer service. When I had questions about sizing and product options, their team was knowledgeable, patient, and genuinely helpful. They made recommendations that actually worked, which saved me time and frustration.
Shipping has always been fast and discreet, and everything arrives well-packaged. While the products are a bit more expensive than typical store brands, the reliability and peace of mind make it worth it.
Overall, I highly recommend NorthShore Care to anyone looking for high-quality incontinence products and strong customer support.
Charged a final different amount than presented at checkout
Placed a 178 order. I was given,applied, and input accepted at checkout for a 10% discount. Shipping was free. I hit the complete order and was charged 191. The 10% discount "disappeared " although it was present at the final charge before payment. I consider that fraud. ****EDIT they made a correction refund and blamed it on glitch in their system......if you do any autoship business I' d think twice about that option or minimally watch it like a hawk. ****
I am a 77 year old male
I am a 77 year old male, one who remains very fit and busy. My wife told me it was time to use Dyna Dry (a second light stain on the sofa was the trigger). Under protest (and embarrassment), I gave it a shot. And . . . whoa! I'm all in! This is a GREAT product! The comfort is what I like. The security? Well, heck yes, that too! (SMILE)
They changed everything
They changed everything ! They are thinner and the plastic outer cover is rough and not a bit comfortable! Looking to go somewhere else ! Not impressed at all ! Same price lower standards !
I ordered some pull up underwear and…
I ordered some pull up underwear and booster samples, I am glad I didn't commit to a high dollar order. These products are not designed for overnight use. I am a side sleeper and the urine just ran down my leg onto the mattress. The booster and underwear may have caught 10% of my bladder contents.
Hi I’m in the uk and wanted to try out…
Hi I’m in the uk and wanted to try out the northshore supreme plastic backed diapers/nappies and having to pay more for the privilege. Upon trying one on the plastic backing feels nice and comfortable so no complaints there the thickness is also fine.but the leg elastics seem to be none existent no stretch to them they don’t grip around the legs they are not up to what I was expecting at all. I really wish northshore would look at fixing this problem as they would have a great diaper/nappy if this was looked at and fixed. I understand this is not as straightforward to do and will be very surprised if me saying this will change anything?. I ordered off the website diaper minister
You guys rock!!
Very easy to shop, orders are placed almost instantly, gets to me quick and have never seen any damage. In fact ive gotten a few extras that really made me happy, the little things still count! In all, job well done everyone. Very pleased and keep it up.
Very pissed off
Very pissed off. These jerks sent my package with another hand delivered open adult diaper brochure, it had not even been in an envelope. Fed ex supposedly said nothing when they delivered it to my neighbor's house. Now I have to live with this crap, selling my house. Thanks morons!
Placed 2 orders
Placed 2 orders, cancelled 1…
Now after few days I’m being told I placed 3 orders, only 1 was cancelled.
Only 1 was delivered.
They are telling 1 order was delivered to my billing address in a different state.
Customer service is just sending automated emails…
What a mess and no customer service.
The order I placed and was delivered is 112-1395217-9985052.

Reply from NorthShore Care Supply
Northshore care supply is always super…
Northshore care supply is always super nice to their customers and helpful in many ways. they always know how to put a smile on their customers face
Your support team is by far the best..
Your support team is by far the best... are you hireing????
Great company
Prompt shipping and excellent products. Grateful I found the company, and my mother's caregiver thinks the pads are the best she has seen.
I got the brifes and pull ups for my 14…
I got the brifes and pull ups for my 14 year old boy and they look good and are the best out there
Money Hungry Company
Denies free sample requests until you make a purchase order. They clearly value money over their customers and their well-being. This is disgusting of a company to do seeing as I am disabled and need incontinence products but often can’t afford it. Their customer service team is unhelpful and often times rude. The cases I had purchased from them were in AWFUL CONDITION, diaper stuffing falling out, tapes ripping off, leaks, etc. DO NOT WASTE YOUR MONEY.
This is a great company
This is a great company! They have some of the highest quality incontinence products that you can find. I wasn't used to non-supermarket brands, and their prices seemed steep, but they really aren't. I didn't need as much product due to the absorbency and had way fewer skin issues and leaks. It actually wound up being less expensive in the long run. Their customer service is great too and service is quick.
Best underwear ever
I think they are very kind and respectful
I think they are very kind and respectful. I give them a big shout out. For us woman that have had more than 1 kid you know exactly what they have to have and they offer so much
The first place i bought adult from i…
The first place i bought adult from i help me it as been 2 years and haven't found any cheaper
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