Amy worked her magic and managed to get us an auto pickup after a lot of hard work , great service , very Professional and and smooth hand over we would recommend Northgate Southampton Mark
Company replied
Location
Switch locationLower William Street, Northam, SO14 5QE Southampton, Hampshire, GB
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See what reviewers are saying
Customer service from Tom at this branch is top notch, very helpful team allround. And technician Dan kept me updated regularly through out the repair/servicing process making in day work planning as... See more
Company replied
We have a new leasing contract with Northgate & the process has been excellent. They provided lead-in vehicles which enabled us to carry on with our normal operational function. The change of of v... See more
Company replied
We’ve been using Northgate for our vans and have always been really impressed with the service. Nina and Kelly are both fantastic; friendly, helpful and always quick to respond whenever we need anythi... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lower William Street, Northam, SO14 5QE, Southampton, Hampshire, United Kingdom
- 023 8021 8100
4.8
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Northgate Southampton!
Northgate Southampton!! need to be number 1 depot in the country again, served by a man called barry today bloody nice bloke went above and beyond didn't rush explained everything to me and even found some damage on the van that i missed from a previous customer so made sure i wouldn't get charged for it if only all hire company's where so conscientious!
29 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for leaving such kind words for Barry, Gary. I am sure that he and the rest of the Southampton team will be absolutely thrilled by your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Over the many years of using northgate…
Over the many years of using northgate Vehicle Hire,
I have used a large amount of different site. However my Pleasant suprise how organised and well run Southampton site is,
Well done to the team.
Even had a lovly smile from Amy. Keep up the good work.
16 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to share your positive experience with Northgate Vehicle Hire, specifically at our Southampton site. We are thrilled to hear that you found our team there to be organised and well-run.
It's always our goal to provide a seamless and enjoyable experience for our customers, and your feedback reinforces that we are on the right track.
We will make sure to pass along your commendation to the Southampton team, and I'm sure Amy will be delighted to hear about the lovely smile you mentioned. We truly appreciate your kind words and encouragement.
Thank you for choosing Northgate Vehicle Hire, and we look forward to working with you in the future.
Take care,
Laura Griffiths
John the Best!!
John has,as ever been brilliant with his customer service, his attitude and attention to detail.
16 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to leave such kind words about John, Adrian. Putting our customers first is what Northgate do, and it is a delight to see that John has demonstrated our ethos.
I am sure that he and the rest of the Southampton team will be over the moon to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Good service
Mark at Southampton organised our hire really quickly when we turned up even during the pouring rain he ran through the van check thoroughly and answered our questions
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to leave such kind words about Mark, Chris. I am sure that he and the rest of the Southampton team will be delighted to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Helpful staff
Amy at the front desk has been very helpful when I’ve visited site.
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for your kind words. I am sure that Amy will be so pleased to see your feedback, as will the rest of the team at Southampton.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate hire was excellent
Everything as it should be. Very easy rental for a weekend move. Clean vehicle. Amy in the Southampton office had everything ready although I arrived a little early. Returning on the Monday was straight forward and after a walk around the van my deposit was issued back to me. As far as my experience was I'd certainly use Northgate again.
18 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you for leaving such a wonderful review Richard.
Its fantastic to see you received the 5* service in which we aim to offer and it looks like Amy made sure you had a positive and seamless experience with the branch.
I am sure Amy and the staff at Southampton will be delighted to see such lovely feedback.
If there is anything more we can help with in the future please feel free to contact us and we would be happy to help!
Take care and have a happy new year!
Beth Kell
Turned up to the workshop without an…
Turned up to the workshop Southampton without an appointment and they told me it would be hours before they could see the van and then a chap called Aaron jumped on it and fixed my problem in under an hour. Really good service!
13 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
I'm delighted to hear that Aaron was able to help you and he managed to get your vehicle into the workshop straight away.
It sounds like Aaron provided fantastic customer service, making sure you had a smooth experience from when you first came in.
we really appreciate your positive comments and I am sure he will be thrilled to hear such lovely feedback!
If you have any more needs or questions in the future, please don't hesitate to reach out.
Take care,
Beth Kell
Excellent customer service and assistance
A big thank you to BP from the Southampton branch who supported my staff team with their breakdown and replacement vehicle. He went above and beyond with his assistance. They were both very complementary of the service and assistance he provided and the team at this branch. He has also gone out of his way to help us with the return of our broken-down vehicle. Thank you once again for all your hard work and help.
11 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to leave such an excellent review, Jack.
While it can seem like a nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that BP and the team at Southampton will be absolutely delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Used their workshop to get my car…
Used their workshop to get my car fixed. One tenacious mechanic would not give up until work was 100 percent done. Got to hand it to them they have one dedicated crew of mechanics. Keep up the good work
14 December 2022
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to leave such a brilliant review, Barry.
Putting our customers first is the very heart of what we do, and I am certain that the team at Southampton will be thrilled by your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great team in Southampton…
Recently bought in my van for service and as usual they team in Southampton always on hand and ready to go before I've even walked into reception. The new guys on front desk are really nice (they're new I didn't catch their names) offered tea or coffee each time. The guy on front desk took my van round to workshop I was a little pressed for time and he got my van prioritised in workshop and came straight away to tell me that it would be a little longer as I needed new front tyres. Both on front desk are a credit to the team and Manager Lee always makes his customers feel welcome
28 September 2022
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Thank you so much for taking the time to leave such a fantastic review, Richard.
Putting our customers first and is the very heart of what we do, and I am certain that Lee and the team at Southampton will be delighted to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Southampton Branch
Our company has used Northgate for our fleet hire for a number of years.
Like with every company there are ups and downs however the Southampton team are always on hand to provide help, guidance and support.
They deal with our day to day requirements in a timely manner and always strive to offer us the best solution.
6 April 2022
Unprompted review
Reply from Northgate Vehicle Hire - Southampton
Such a lovely review, Sophie. Thank you!
Our Southampton Branch really do all that they can to ensure our customers are receiving the best service possible so it is pleasing to hear that they have left a lasting impression on you.
Take care,
Laura Griffiths
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