Looked after today by Martin and Jo, who advised everything I needed to know and how long I’d be waiting, always a great happy bunch of people working here and not a bad turn around in getting my van... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Brilliant service in and out in a day van MOT staff so friendly and welcoming Emma and Emily superstars! Thank you
Company replied
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our n... See more
Company replied
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer care by Emma
Great customer care by Emma, she’s a credit to the company.
Called in as a drive in for an ad-blue issue.
Sorted within 90mins and Emma kept us informed with regular updates.
20 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your kind feedback, Paul!
We’re delighted to hear about the excellent customer care Emma provided.
She truly is a credit to the company, and we’ll make sure to pass along your praise.
We’re glad we could resolve your AdBlue issue promptly and that Emma kept you updated throughout the process.
Your satisfaction means a lot to us, and we’re always here to help whenever you need.
We look forward to welcoming you back in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Sheffield
We are so pleased to hear that you had excellent customer service from our team at Sheffield.
It is always our pleasure to provide a fast and seamless service to our wonderful customers.
Once again, we really appreciate your feedback!
Take care,
Beth
Amazing fast service quick and ready to…
Amazing fast service quick and ready to help
20 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your fantastic feedback, Daniel!
We’re so pleased to hear that you found our service fast and helpful.
Providing efficient and ready assistance is always our goal and we truly appreciate your kind words.
Thank you for choosing Northgate
Take Care,
Beth
They worked around my tight schedule…
They worked around my tight schedule and got me in as soon as they could. Thanks to Beth and Malcom.
16 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words, Bradley!
We're thrilled to hear that Beth and Malcolm were able to accommodate your schedule and provide excellent service.
We'll be sure to share your appreciation with them.
We look forward to welcoming you back again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Thank you all especially Martin.
Thank you all especially Martin for your recent help sourcing my new van. Excellent... Thank you 👍
7 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your kind feedback, Andrew!
We’re thrilled to hear that Martin and the team were able to assist you in sourcing your new van. Your satisfaction means everything to us, and I’ll be sure to pass your appreciation along to Martin.
If there’s anything else you need, please don’t hesitate to reach out.
Thanks again, and enjoy your new van! 😊
Take Care,
Beth
My van developed a fault with ABS
My van developed a fault with ABS, hills start assist etc on my way home so I dropped in as the Sheffield branch was on my way, and they received me as a walk-in. The fault was rectified, and I was on my way in a couple of hours. Top job to Nathan Fleming.
15 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for sharing your 5* experience with us Thomas!
We're glad to hear that our Sheffield branch was able to assist you promptly and efficiently.
Its fantastic to know the fault was resolved, and you were back on the road within a couple of hours.
We'll be sure to pass on your kind words to Nathan Fleming for a job well done.
Thank you for choosing Northgate.
Take Care,
Beth
Fast service and very happy great…
Fast service and very happy great customer service from Emma and jorden
14 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback!
We're thrilled to hear you received fast service and great customer care from Emma and Jorden.
We'll be sure to pass along your kind words to them. We look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Great fast service
Great fast service, Martin issued me witha new van
10 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback, Alan!
We're thrilled to hear about your great experience.
Martin at our Sheffield branch will be delighted to know he made the process smooth and efficient for you.
We look forward to welcoming you back in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Sheffield
Hi Wayne,
Thank you so much for your kind words!
We're thrilled to hear that you enjoy both our coffee and the friendly service. It means a lot to us that we can provide a positive experience for you.
We look forward to welcoming you back soon for more great coffee and good vibes! 😊
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hello Shane,
Thank you so much for your positive feedback. I can assure you the team at our Sheffield branch will be thrilled to hear about your review.
We look forward to working with you long into the future.
Take care,
Imogen
Quick service….headlight bulb
Quick service….headlight bulb
In and out within 10 minutes
3 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback, Sam!
We’re delighted to hear that you experienced quick and efficient service, getting your headlight bulb sorted in just 10 minutes.
Your satisfaction is our priority, and it’s great to know we could assist you promptly.
Thank you for choosing Northgate.
Take Care,
Beth Kell
On arrival Emma was very friendly and…
On arrival Emma was very friendly and helpful. Resolved my issue straight away 5/5.
2 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words and the 5* rating, Joe!
We’re delighted to hear that Emma from the Sheffield branch provided a friendly and helpful service and she was able to resolve your issue straight away.
Your feedback means a lot to us and will be shared with Emma and the team to recognise her outstanding work.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Looked after me very well.
Looked after me very well.
Quick turnaround
2 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're so pleased to hear that you felt well looked after and experienced a quick turnaround.
Providing excellent service is always our priority, and it’s great to know we met your expectations.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Spot on as ever
Spot on as ever. Friendly team always willing to help.
31 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your lovely review, Christopher!
We are absolutely delighted to hear that you always have an excellent experience with our team in Sheffield.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate and Happy New Year ✨
Take Care,
Beth Kell
Excellent customer service
Excellent customer service. Very helpful. Martin friendly. Staff friendly.
31 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your kind words, Chris!
We’re thrilled to hear that you had an excellent experience and found our team, especially Martin, to be friendly and helpful.
Your feedback means a lot to us and will be shared with the team as i am sure they will be delighted with your comments.
Thank you for choosing Northgate and Happy New Year✨
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Sheffield
Thank you for leaving us a 5* review Janos!
I’m so pleased to hear you had a positive experience with our Sheffield team and you were provided with the high quality service which we aim to deliver.
I’ll make sure to pass on your appreciation to the team at Sheffield.
Thank you for choosing Northgate.
Have a Happy New Year! ✨
Beth Kell
Friendly delivery drivers
Friendly delivery drivers. Great car, great service. Thanks for delivering my hire car today.
27 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your kind words, Stephen!
I’m delighted to hear you had a positive experience with our delivery drivers and that you’re happy with the car and service from the Sheffield branch.
It’s always our goal to provide a seamless and friendly experience, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Friendly service and prompt delivery
Prompt delivery. Friendly driver who brought the car. Communication great
19 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for taking the time to leave us a review Nicola!
We’re thrilled to hear that your delivery was prompt, the driver was friendly, and the communication met your expectations.
Providing a seamless and positive experience is always our goal, and your kind words mean a lot to our team.
We look forward to serving you even better in the future!
Take Care and have a lovely Christmas 🎅⛄🦌
Beth
Excellent srvice by Emma
Excellent srvice by Emma, appointmnet booked and on time for some new tyres, in and out in half an hour
19 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your 5* review, Craig!
We’re delighted to hear that Emma provided you with excellent service and ensured your appointment was on time.
It’s great to know that your tyre replacement was completed so efficiently, allowing you to be in and out within half an hour.
We’ll be sure to pass along your kind words to Emma and the team.
Thank you for choosing Northgate, have a wonderful Christmas!
Take Care,
Beth
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words, Robert!
We’re so pleased to hear that you had a really good experience at our Sheffield branch.
Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
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