I had to have my company van taken into Northgate Huddersfield where I met Umer. From sorting a temporary replacement, to ultimately arranging a permanent exchange, his customer service was first clas... See more
Company replied
Location
Switch locationRed Doles Lane, Leeds Road Trade Park, HD2 1YF Huddersfield, West Yorkshire, GB
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See what reviewers are saying
Phenomenal customer service,highly recommend Northgate fleet hire services Huddersfield Branch.. they went above & beyond, nothing too much trouble whatsoever.. starting with the 2 delivery drivers w... See more
Company replied
The staff are super friendly, professional, and always go the extra mile to help whenever we need it. Vehicles are always clean, reliable, and ready on time. Anytime anyone from the company Amey i wor... See more
Company replied
I picked up my new motor today, the staff at Huddersfield were very friendly and sorted everything in very good time, Ashleigh and Christopher looked after me 😁
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Red Doles Lane, Leeds Road Trade Park, HD2 1YF, Huddersfield, West Yorkshire, United Kingdom
- 0330 012 3820
4.9
Excellent
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Absolutely brilliant experience and the professionalism of Omar and Simon, can't thank you guys enough.
The van provided was in excellent condition!
19 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your review, Muhammad.
It's fantastic to hear that you experienced excellent customer service whilst at the Huddersfield branch.
Recognising the hard work and dedication of the staff really means a lot, and it's wonderful that you took the time to express your gratitude and provide such lovely feedback.
If there is anything else we can help with, please feel free to reach out.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The best customer service
I always feel so welcomed when I come into the Huddersfield depot! Jack, Umer, Chris and Ashleigh always make me feel welcomed and help me out! Thanks for dealing with me all these years and getting me back on the road! ☺️
13 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hello Paige, thank you so much for your 5 star review!
We are so pleased to hear that Jack, Umer, Chris and Ashleigh have been able to provide you with an amazing customer experience over the years you have been with us.
We always aim to go that extra mile for our customers and provide the best service and and your feedback truly validates our efforts.
I am sure the team at Huddersfield be thrilled to hear your feedback!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Jack was extremely helpful
Jack was extremely helpful and had a great attitude along with all his colleagues
9 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for taking the time to leave your positive feedback, Barry.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Jack from Huddersfield branch.
I am sure he will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Jack at Huddersfield
Jack at Huddersfield, made replacing our work van quick and easy. A real friendly, courteous and professional young individual who is an asset to Northgate Huddersfield! The initial phone call with Muhammad was well received. I would rather travel a little further out to Huddersfield then to go back to Leeds Northgate after previous experiences.
6 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for taking the time to share your experience, we're thrilled to hear about your positive experience at the Huddersfield branch.
We truly appreciate your kind words and are delighted to know that Jack demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great customer service by the staff at…
Great customer service by the staff at northgate huddersfield
2 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Fantastic news, Callum. It is great to hear we are meeting with the 5* service in which we aim to deliver.
Take care,
Laura
Thanks Jack!
Thanks so much to Jack at the Huddersfield branch. Went above and beyond to help :)
10 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Stephanie, It's fantastic to hear that you've had such positive experience with Jack at the Huddersfield depot.
Its also wonderful to hear that his friendly and professional service, as well as willingness to go the extra mile has made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Excellent service
Excellent service from all the team at Northgate Huddersfield over the last 10 years, especially from Ashleigh and Jayne who couldn't do enough to keep my business running smoothly.
A big thank you once again.
Josh and Claire
JW Transport
31 May 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hey Josh,
This is great feedback, I am sure the team at our Huddersfield Branch will be thrilled to know of the positive impact they have had on you and your business over the years.
Thank you for choosing Northgate as your fleet provider and we look forward to working with you long into the future.
Kind regards,
Laura Griffiths
I brought a van in for a valet and…
I brought a van in for a valet and Peter did a fantastic job looked brand new this was for Avove and he even included some car mats.
Thanks Peter
RGDS Martin.
16 May 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for taking the time to leave such kind words for Peter, Martin. I am sure that Peter, and the rest of the Huddersfield team, will be so pleased to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Ash and Chris couldn't be more helpful…
Ash and Chris couldn't be more helpful when we came in. great customer service
9 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for taking the time to share your experience with Ash and Chris! We're thrilled to hear that they provided you with great customer service. We'll be sure to pass along your kind words to them. If you ever need assistance in the future, please don't hesitate to reach out.
Take care,
Laura
Ash and Chris were fantastic
Ash and Chris were fantastic, couldn't help us enough in and out in no time thankyou guys
9 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi James,
Thank you for your wonderful feedback! We're delighted to hear that Ash and Chris provided you with fantastic service and were able to assist you efficiently.
Take care,
Laura
Excellent service from jack and…
Excellent service from jack and Ashleigh nothing was to much trouble
6 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Samuel, thank you for sharing your positive experience with Jack and Ashleigh! We're thrilled to hear that you received excellent service and that they went above and beyond to assist you.
Customer satisfaction is our top priority, and it's always great to know when our team members make a positive impact.
Take care,
Laura Griffiths
The staff were very friendly.
The staff were very friendly.
Pete and mate went out of their way to get
my vehicle transfer on the road in a good condition.
Fantastic guys.
26 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for sharing your positive experience with us, Mark! We're thrilled to hear that our staff, went out of their way to ensure your vehicle transfer was smooth and that your vehicle was in good condition.
Friendliness and dedication are values we prioritise, and we're glad to know that the Huddersfield team exemplified these qualities during your visit.
Take care,
Laura Griffiths
Brake pads
Took my car in for brake pads, parts were ordered and done within the day. Both jayne and jack were really helpful!
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your kind words Shane! We're delighted to hear that you had a positive experience and our team at Huddersfield made sure you left knowing we had provided a high quality service.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Take care,
Beth Kell
very helpful company
very helpful company. Jonathan the manager was very helpful. will use again
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Emma, thank you for your kind words!
We're delighted to hear that you had such a positive experience and its lovely to see that Jonathan was so helpful.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Take care,
Beth Kell
Jayne is prompt efficient and very…
Jayne is prompt efficient and very helpful
15 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your positive feedback, Charlotte.
We're pleased to hear that Jayne was helpful and efficient. It's fantastic to hear that she demonstrated the 5* service which we aim to offer.
We'll make sure to pass on your kind words to Jayne. I am sure she will be thrilled to see your review.
Take care!
Beth Kell
No replacement vans
My van went in over Christmas for a few things I picked it up and later that day charging system service now warning came on took it back was told alternator needs replacing.left it with them the only van they could give me was a transit which had not been cleaned nor fit for purpose for my job but it got me home and as I thought my won’t be in long,after a week I phoned them and was told that my van will be sold as it’s 4 years old and done 85000 miles so I’m stuck with a van witch is not fit for my job.I phone them every other day for a van and all I get is we don’t have small vans.what am I suppose to do.why could they not wait to sell my van until they had a replacement vehicle for me.
2 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Good Afternoon Martin, thank you for your feedback.
I completely understand your frustrations and I can assure the branch will be doing everything they can to source a more suitable vehicle for you, unfortunately due to vehicle safety and duty of care sometimes we do have to sell our vehicles and this would not have been done unless absolutely necessary.
Rest assured your concerns have been highlighted however, I would still welcome the chance to look into this matter further for you if you wish to contact us on customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2, I will look forward to working with you to bring this to a resolve.
Take Care,
Beth Kell
Excellent service, would fully reccomend.
The customer service throughout has been excellent. We mainly deal with the Huddersfield branch and I cannot fault them. Saqib, has been excellent in providing updates on our new fleet. Lee & Ashleigh have always been so helpful when we have needed vehicles or other help regarding our lead in vans.
8 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
It is so pleasing to hear that our Huddersfield Depot are providing you with a 5* service.
Thank you so much for taking the time to supply us with your feedback and we really look forward to working along side your business.
Take care!
Laura Griffiths
Lease van
Very happy with our new lease van, staff were very helpful and always answered our queries and kept us informed.
5 July 2022
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for taking the time to leave us a review! It is really pleasing to hear of how we have been able to facilitate your business needs.
Is there anything that we could do better to make this a 5* experience?
Your feedback is always welcomed.
Take care!
Laura Griffiths
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