Been using Northgate for a good few years now. Never had any issues. Just swapped over vans after a 12 month contract & renewed again. Very helpful guy on reception (Hunsh). Helped & guided me through... See more
Location
Switch locationUnit 1, Tavis House Business Centre, Bingley Road, EN11 0NX Hoddesdon, GB
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Absolutely amazing experience facilitated by Christine in workshop. Van showing warning light, but stressed we needed him back on the road ASAP. Christine was so helpful, kept an eye on progress, ca... See more
Company replied
Ayhan assisted me with no problems at all. Changed vehicles over with no complications
My EML came on as well as my ad blu light flashing like mad despite recently filling up. Dave had the van, kept me updated with the issue, fixes and timeframes regularly. Van was fixed relatively quic... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 1, Tavis House Business Centre, Bingley Road, EN11 0NX, Hoddesdon, United Kingdom
- 01996 714 545
4.8
Excellent
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ayhan assisted me with no problems at…
Ayhan assisted me with no problems at all. Changed vehicles over with no complications
29 October 2026
Unprompted review
Laurence was top draw throughout making…
Laurence was top draw throughout making the process simple and smooth,
15 October 2026
Unprompted review
Good service from Northgate
Been using Northgate for a good few years now. Never had any issues. Just swapped over vans after a 12 month contract & renewed again. Very helpful guy on reception (Hunsh). Helped & guided me through the changeover. Great service. Highly recommend
9 October 2026
Unprompted review
Laurence delivered my vehicle today
Laurence delivered my vehicle today. Really polite and friendly. Pointed out any issues with the car and gave a quick rundown on the controls. Nice guy. Great service.
1 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Kevin, thank you for taking the time to leave such a lovely review.
We're delighted to hear that Laurence provided such a positive experience when delivering your vehicle. It's great to know that he took the time to explain the vehicle's controls and highlight any existing issues, ensuring everything was clear from the outset.
We'll be sure to pass on your kind comments to Laurence. He'll be pleased to hear that his friendly and professional approach made such a positive impression.
Thank you again for your feedback and for choosing Northgate. We look forward to assisting you again in the future.
Take care,
Imogen
What can I say about Northgate…
What can I say about Northgate hoddesdon branch. They were very good and quick to deliver a great service and a good clean van for me. William was very helpful and polite to explain everything to me and took the time to make sure that I was ok. Customers service is top notch.
Thank you for making things easy for me.
10 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Neil,
Thank you for taking the time to leave such a wonderful review and apologies for missing this earlier.
We're delighted to hear that you received a great service from our Hoddesdon branch and that the van met your expectations. It's especially rewarding to know that William made a positive impression by being helpful, polite, and taking the time to ensure everything was explained clearly and that you were comfortable throughout the process.
Your kind words about our customer service mean a lot to the team, and we'll be sure to pass your feedback on to William.
Thank you for choosing Northgate, and we look forward to assisting you again in the future.
Take Care,
Emily
Tia was so very helpful with the…
Tia was so very helpful with the service of my van and very friendly
6 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Janet,
Thank you for your lovely feedback and apologies for the late acknowledgement.
We're happy to hear that Tia's service stood out to you and was able to help your through the process of having your vehicle serviced. It good to know our branches are doing their best to make things as clear and easy as possible for all our customers.
We'll be sure to pass your comments onto Tia and her supporting branch manager.
Thanks again,
Emily
Tia was very helpful when I brought my…
Tia was very helpful when I brought my vehicle in. She made me feel welcome and like I was in good hands! She was very attentive and efficient and because of this, I would definitely bring my vehicle back. Thank you Tia :)
5 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Ellie,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Tia made you feel welcome from the moment you arrived and that her attentive, efficient service gave you confidence that your vehicle was in good hands.
Providing a friendly and professional experience is something we pride ourselves on, so it's fantastic to know that Tia made such a positive impression. We'll be sure to pass your kind comments on to her.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Take Care,
Emily
Recently had the pleasure of dealing…
Recently had the pleasure of dealing with Tia in the workshop department. She was very helpful and kept me updated throughout my service. Thank you!
5 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Nicole,
Thank you for taking the time to share your feedback.
We're delighted to hear that Tia from our workshop provided such helpful service and kept you updated throughout your vehicle's inspection.
We understand how important good communication is, and it's great to know that Tia made your experience a positive one.
We'll be sure to pass your kind comments on to Tia and the rest of the team.
Thank you again for your feedback and for choosing Northgate.
Take Care,
Emily
Absolutely amazing experience…
Absolutely amazing experience facilitated by Christine in workshop. Van showing warning light, but stressed we needed him back on the road ASAP. Christine was so helpful, kept an eye on progress, called me back with an update when she said she would! Excellent stuff. Thanks to North Gate Hoddesdon and especially Christine.
6 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Karina, thank you so much for your fantastic review!
We're delighted to hear that Christine provided such excellent service and helped get your van back on the road as quickly as possible. Keeping our customers informed throughout the process is really important to us, so it's great to know Christine's communication and support made a difference. We'll be sure to pass on your kind words to her and the workshop team at Northgate Hoddesdon.
We truly appreciate your feedback and look forward to helping you again whenever you need us.
Take care,
Imogen
Tia and the team were brilliant
Tia and the team were brilliant, really professional and kept me informed during my service. A real credit to the company and was considering looking at other companies, Tia kept me loyal !!
3 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Aram, thank you so much for your wonderful review!
We're delighted to hear that Tia and the team provided such a professional service and kept you informed throughout your visit. It's especially rewarding to know that Tia's excellent customer care made such a positive difference and helped earn your continued loyalty. We'll be sure to pass on your kind words to her and the team.
We truly appreciate your support and look forward to welcoming you back again soon!
Take care,
Imogen
Sammi was very helpful
Sammi was very helpful. After having a issue with the vehicle that was hired and got me a vehicle to use why the other van was being repaired
30 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Ashley, Thank you for taking the time to leave us a review!
We're sorry to hear you experienced an issue with your hire vehicle, but we're so pleased that Sammi was able to help and quickly arrange a replacement while your van was being repaired.
We'll be sure to pass on your kind words to Sammi—they'll really appreciate the recognition. Thank you for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
Professional service
I came to Northgate hoddeson and was given a warm professional welcome by Christine, she further referred my case to Sami and Hunsh who also continued the professionalism by dealing with my issues in a timely manner. thank you so much.
10 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Hussein, thank you for taking the time to leave such a lovely review!
We're delighted to hear that Christine gave you a warm welcome and that Sami and Hunsh were able to resolve your issue professionally and efficiently. We'll be sure to pass on your kind words to the team at Northgate Hoddesdon—they'll really appreciate your feedback.
Thank you for choosing us, and we look forward to welcoming you again in the future!
Take care,
Imogen
Sami was very great with everything and…
Sami was very great with everything and really helped me out
27 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Mohamed, thank you for your wonderful review!
We’re delighted to hear that Sami provided such great service and was able to help you with everything you needed.
We’ll be sure to pass your kind feedback on to Sami. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Take care,
Imogen
Great Company
As a company Northgate are very good always have a great selection of vans and complete all mots services on time and the rates are very good plus friendly staff i dealt with a guy called Sammy who was great at hoddeston.Would highly recommend this company if you wanna hire a van..
5 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Erol,
Thank you for your great review and recommendation.
We're happy to hear that your experiences with us have been consistently positive and well-managed. It's great to know that our Branches are working efficiently when it comes to vehicle services and are always returning vehicles back to our customers within the desired time-frame.
We’re especially glad that Sammy at our Hoddesdon branch stood out and provided you with great service. Your feedback will be shared with him and the team, and I’m sure it will be very much appreciated.
Thanks again for your kind words, and we look forward to supporting you again in the future.
Take Care,
Emily
Sami from the desk at Hoddesdon branch…
Sami from the desk at Hoddesdon branch very professionally from initial greeting to explaining existing damage.
He definitely on the up manager material .
Thanks Sami all the best
5 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Chris,
Thank you for taking the time to leave your feedback.
Were glad to hear that you have had such a positive and well-communicated experience at our Hoddesdon branch. A clear understanding of our rental paperwork and any recorded damage is a necessity that we ensure all our customer's are provided.
It's great to hear that individuals at our branches are recognised for their hard work, so we'll ensure that your comments are passed on to Sami and their team.
Thanks again for your kind words, and we hope to welcome you back soon.
Take Care,
Emily
Very positive team set up at Hoddesdon
Very positive team set up at Hoddesdon. Area and building far better suited to what is required of them to complete and overall, a positive change to what we thought was the normal Northgate Way. Service was the best I've experienced.
3 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Chris, thank you for your fantastic review!
We’re delighted to hear that you had such a positive experience with the team at Hoddesdon. It’s great to know that the new location and facilities have made a positive difference and are better suited to supporting both our team and customers.
We’re especially pleased to hear that the service you received was the best you’ve experienced. Feedback like this means a great deal to us, and we’ll be sure to share your comments with the team.
Thank you for taking the time to leave your review, and we look forward to welcoming you again in the future!
Take care,
Imogen
Thanks Peter ⭐
Hire vehicle was delivered by Peter today. Very helpful and informative, great guy 👍.
2 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi there, thank you for your wonderful review!
We're delighted to hear that Peter provided such a helpful and informative service when delivering your hire vehicle. It's great to know he made such a positive impression. We'll be sure to pass on your kind comments to him.
Thank you for taking the time to share your experience!
Take care,
Imogen
Northgate Vehicle Hire fantastic service
Northgate Vehicle Hire deliveres a fantastic service, consistently providing high quality vehicles for our fleet. The team at Hoddesdon branch are incredibly helpful, friendly and always go above and beyond . Thank you 😊
18 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Lisa, thank you so much for your wonderful feedback!
We’re delighted to hear that you continue to receive fantastic service and high-quality vehicles from us. The team at our Hoddesdon branch will be thrilled to know their helpful, friendly approach and commitment to going above and beyond has made such a positive impact.
We truly appreciate your support and look forward to continuing to work with you 😊
Take care,
Imogen
Beautiful well Manored 😍 👌 courteous…
Beautiful well Manored 😍 👌 courteous and polite peoples a true asset ,,, they shared their real trulife experiences with me as I sat in anticipation of gala bravo George ,a technician on a mission ,, ,, effaristoe ce gala ,endaxy wise n so practically knowledgeable beyond his years wata star 🌟 🤩 😀 ,,, to return from heater motor surgery like a neurologist,, un fluttered ,,,cucumber cool , to say , ees all done ees in the cat park ready 4u ,,,,schweeeeeetnesss ,,, and all was done ,, all working all clean n tidy ,,,,, best experience yet , thank you all, we'll done ,, see ya next time
Cali nikta ,,,,,
12 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Scott, thank you so much for such a lovely review!
We’re delighted to hear you had such a positive experience with the team. It’s wonderful to know our staff made you feel welcome, comfortable, and well looked after while you waited. We truly appreciate your kind words about their courtesy and professionalism — they’ll be thrilled to hear this feedback.
Thanks again for taking the time to share your experience, and we look forward to seeing you again next time!
Take care,
Imogen
Sami Nice person
Sami Nice person, I recommend it, I will definitely come back here
24 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Hoddesdon
Hi Krystian, thank you for your lovely feedback!
We’re so pleased to hear you had a great experience with Sami — we’ll be sure to pass on your kind words.
It means a lot that you’d recommend us, and we look forward to welcoming you back again soon!
Take care,
Imogen
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