The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Visit to remember
Van booked in for service and i was really apprehensive due to previous years visit ie Rude uninterested staff and lost 6 hrs work waiting.Arrived 30 mins early and was greeted by a woman called Karen. I asked how long i would be and explained by last unfortunate experience with Northgate . She told be a realistic timeline and if that time was going to change due to parts or extra work she would inform me. Told her i knew where the wait area was and she said with a large smile well as you can see the staff have changed and so has our VIP deluxe waiting lounge you will now find large flat screen tv, free sports channels and a exotic range of complimetary nibbles. Everyone behind me waiting started laughing as we knew she was at it, then she said no just grab your sandwiches and phone. What a difference Northgate to have friendy, entertaining and knowledgable staff. Other guys in the waiting area all had the same friendly and funny experience and it brighted a wet miserable day. Your mechanics had my van ready in 2hrs which was a bonus!. I dont usually bother with reviews but this visit stuck
i told my transport manager and he suggested this review as he had been hearing from other engineers having similar encounters at the reception. Keep up the good work Northgate from a normaly unimpressed gas engineer.
6 February 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Good Morning Derek,
It is really pleasing to hear how a negative experience has been turned into a positive one. It is not very often that we get to hear of this type of feedback so it is greatly appreciated. The Glasgow Team are working to hard to excel their service levels and deliver the best customer service so it is comforting to hear that this is exactly what they are doing.
We hope to continue working with you long into the future!
Take care,
Laura Griffiths
I will be sure to e
Van needed new brake pads and discs
Van needed new brake pads and discs, was ready in 4 hours and put 3 new tyres on too, saved me a trip for tyres, very happy, above and beyond,,, Northgate Glasgow,,,
1 February 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
I am so happy to hear this, Allan!
Our Glasgow Team have been working incredibly hard to maintain service levels whilst they have been experiencing high volumes of workload, so to hear that they are still providing excellent Customer Service is very pleasing.
We hope you have a fantastic week, and thank you for your great review, the Team will be thrilled.
Take care!
Laura Griffiths
Customer Services
Terrible Avoid
shocking , been here from 9am. Still here at 4:15pm , incompetant staff , management , useless and so slow. Company should shut down permanent. Absolute rogue traders. Staff are also ill mannered and cheeky.
7 January 2022
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Daniel, I am very sorry to hear of your recent experience. Here at Northgate we strive to offer a timely and professional service to all of our customers.
I would appreciate the opportunity to look into this for you however I am unable to trace your account from your post.
Please can you email us at customer.services@northgate.co.uk or give us a call on Tel: 03330 431095 Option: 4 Option: 2
Kind Regards,
Carleane
Poor customer service
On 10/11/2021 at 15:36 I contacted your service desk on 0141 773 6300 to arrange a service for the van I drive. I received an appointment for December 10th at 13:00. I explained to the receptionist that I would require a replacement vehicle as the last time I attended that depot I had to wait for 5 hours and I would need to continue working. The receptionist became very agitated saying that no replacement would be available without explaining why. She did say that you have a very large fleet which I do appreciate. Eventually she hung up. This is not the first time I have been treated like this by this depot. Obviously customer care doesn’t rate very highly at the depot.
10 November 2021
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
I am so sorry to hear your report of the service you received when contacting our branch. Please be assured this will be investigated.
In regards to replacement vehicles, unfortunately we are experiencing vehicle availability issues which is a problem being felt across the entire motor industry, and this can lead to us being restricted in what we can offer in terms of replacement vehicles. However, if this does affect you as our customer, we would expect that you are courteously informed and this matter discussed with you to try and come to a resolution. If this hasn't happened then I am very sorry.
I am going to reach out to our branch now to start an investigation and find out exactly what has happened in this particular instance.
Please feel free to reach out to us here in Customer Services if you have anything further you would like to add and we will happily look into this for you.
Sorry again that your experience with us on this occasion fell short of expectation, that isn't how we want any customer to feel.
You can contact us at customer.services@northgate.co.uk or you can call us on 03330 431095 Option: 4 Option: 3.
Many Thanks
im not one for leaving reviews but i…
im not one for leaving reviews but i strongly feel this is well merited. just want to say a massive thank you to Amber in the Glasgow branch and Rory Hunter my fleet manager for the outstanding service ive received both happy to go the extra mile to help me out and get me exactly what i was after. once again guys thanks so much and keep up the outstanding work.
Kevin McAllister
KPM Landscapes
20 October 2021
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Kevin,
We are thrilled to hear that our service to you has been outstanding, which is what we strive for across the whole company.
Rory and Amber will be delighted to receive such positive feedback, which I will be sure to pass on to them. Thank you for choosing Northgate as your fleet provider and we look forward to working with you long into the future!
Take care!
Laura Griffiths
Customer Services
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