The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... See more
Company replied
Location
Switch locationColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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See what reviewers are saying
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
Company replied
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... See more
Company replied
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, United Kingdom
- 01293 522 225
4.9
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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One outstanding Customer Service Agent
We are a Northgate customer for 2 years. I recently had the pleasure of interacting with Customer Service Agent Slate, and I must say that the experience was truly exceptional. Slate's professionalism and customer-centric approach made a lasting impression on me.
It's refreshing to encounter a customer service agent who genuinely cares about their customers. Slate is a shining example of what every customer service agent should aspire to be.
3 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hi Timea
Thank you for providing such wonderful feedback about the service you received from Slate at our Crawley branch.
It's wonderful to hear that Slate has demonstrated the 5* service in which we aim to deliver.
I am sure he will be thrilled to hear of your lovely words and the impact he has had on your experience with us.
If there is anything more we can do for you please feel free to message us.
Best Regards,
Bethannie Kell
Northgate Crawley. S.Gray
We can not fault the help from Northgate Crawley, especially Slate Gray. Slate has helped us with some important logistical problems and has always gone above and beyond for us. Thank you again, if we could give more than 5 star, we would give 10.
24 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
I am pleased to hear that you've had such a fantastic experience with the help from Northgate Crawley.
It's clear that Slate has been instrumental in addressing your logistical challenges and has exceeded your expectations.
I'm sure slate will be delighted to hear such lovely feedback. Thank you for sharing your positive experience with us.
If you require any further help please don't hesitate to reach out, we would be happy to help!
Take Care,
Beth Kell
Based on a recent experience
Based on a recent experience, I would not recommend this workshop. Use another branch!
24 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Good Afternoon Narinder,
We are really sorry to hear that you have had a bad experience with us, thank you for bringing this to our attention, to allow me to conduct a thorough investigation, please can you contact us on customer.services@northgate.co.uk with the details of this matter and we will investigate with the relevant remits.
Kind Regards,
Bethannie Kell
Drop in visit
Even though I had filled my ad blue tank my warning light was still on and it said it would not start.
I turned up unannounced at the branch saw Kyle and Slate who with their team sorted it straight away allowing me to get back on the road for work within 1 and a quarter hourswhich was greatly appreciated
14 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a brilliant review, Keith.
While it can seem like an absolute nightmare when a vehicle has issues, such as the persistent warning lights that you experienced, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Kyle and Slate will be so thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate crawley
Northgate crawley - sorted me right out. Extremely professional, would definitely recommend this branch!!!!!
6 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such an amazing review, Charlie.
Putting our customers first is what Northgate do, and I am thrilled that Crawley have demonstrated this ethos. I am sure that the team there will all be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Yet again Northgate never fail to…
Yet again Northgate never fail to disappoint. Unable to provide like for like replacement resulting in 2 days operational downtime. This is the third time this has happened.
1 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave your feedback, Pez. I understand your frustrations however, Northgate can't guarantee a like for like replacement, but we will make every effort to ensure that you are supplied with a similar size vehicle to get you moving.
I would still welcome the chance to look into your concerns for you, but with the information supplied I am unable to find any details for your hire. I would ask that you please get in touch so I can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
Slate and the team where very professional under a volume of pressure
Slate and team very professionally handled everything under a volume of pressure
24 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a positive review, David.
Working under pressure and putting our customers first is what we do, and I am delighted that Slate and the team have demonstrated our ethos. I am sure that the Crawley branch will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The guys at the front desk went above…
The guys at the front desk went above and beyond to help take care of all my problems. They seem to be managing an incredible work load but still always found time to deal with my problems regardless. Great work
11 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hey John,
We greatly appreciate your positive feedback about the service you received from the team at the front desk. It's wonderful to hear that they went above and beyond to assist you with all your concerns and took care of your problems effectively.
We look forward to working with you long into the future!
Take care,
Laura Griffiths
The high rating is purely for slate…
The high rating is purely for slate from the Crawley branch. He went above and beyond his duty to help me out. Northgate as a company isn’t as great unfortunately. Left me without a vehicle for nearly two weeks which my business relies on. I really can’t speak any more highly of slate although he had to let me down a few time much to which was out his power he still stayed late beyond his duty to make sure I got in a vehicle, much to which respect dosnt allow me to run my business as I wish but at least I can still trade, slate is an absolute credit to the company and if it wasn’t dealing with him I would be up a creak without a paddle . Thanks slate !.
3 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Spence,
I want to express my gratitude for your 5-star feedback, and I'm pleased to see that despite some underlying issues, your experience has been positive overall. I'm sure Slate will be thrilled to learn about the positive impact he's had on your experience.
However, I am truly sorry to hear that you've encountered difficulties during your time with us. Our goal is always to provide a seamless and hassle-free experience for our customers, and I'm committed to addressing any concerns you may have.
In order to conduct a thorough investigation and work towards a more positive outcome for you, I kindly request that you get in touch with us via email at customer.services@northgate.co.uk. Your feedback is invaluable to us, and I want to ensure that we address your concerns promptly.
Thank you for bringing this to my attention, and I look forward to resolving these matters for you.
Best regards,
Laura Griffiths
Customer Service Team
Northgate
Huge thank you to Slate
Huge thank you to Slate who resolved my issues after what felt like an eternity of wasted calls to the workshop team.
Having booked my van in a week prior for routine servicing it has taken a phone call every day to Northgate to find out when we are likely to receive the vehicle back, only to be told by them that it would most likely still be a week before it is released from the workshop, I spoke with Slate about getting a replacement vehicle as my business urgently needs a vehicle, Slate went above and beyond to get me a replacement vehicle ready to be collected later the same day.
Massive thank you to Slate for getting this sorted!
2 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
You're welcome, Jamie. I'm glad to hear that Slate was able to resolve your issues and provide you with a replacement vehicle promptly. It can be frustrating when dealing with delays and communication problems, but it seems like Slate's efforts made a significant difference for you and your business.
Feedback such as this is crucial, as it helps us identify areas we are doing great with, and highlights any problems we may need to work on. So thank you for taking the time to leave us this feedback and I hope next time you need our assistance, the team are able to deliver you that 5* service!
If you have any other concerns or need further assistance, don't hesitate to contact us.
Take care,
Laura Griffiths
Have now been invoiced for £112
Have now been invoiced for £112. For what i do not know. Having quiried an email for damage to a wall of a tyre but i have none been into them since march. Dione was the person who sent the email but no further communication from her since. Email arrived today with the invoice but no one in the office to answer and questions..
29 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Hello Steven,
Thank you for getting in touch with Northgate. We apologise for any difficulties you may be experiencing, and we are here to assist you with your invoice-related concerns.
Our dedicated invoice queries team is well-equipped to handle all types of issues related to invoicing. Whether you have identified an incorrect charge on your invoice or have any queries regarding a specific charge, our team is more than happy to help resolve these matters promptly.
For any invoice-related queries or assistance, please feel free to reach out to our invoice queries team directly at Invoice.Queries@northgate.co.uk. They will be glad to provide you with the support you need and address any concerns you may have.
We value your feedback and want to ensure that you have a positive experience with our services, if you could contact us we can look into this as soon as possible for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Best regards,
Laura Griffiths
Excellent customer service helped me…
Excellent customer service helped me out massively rthabk you
17 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
This is great to hear Lee, we are so pleased that our Crawley Team have been able to meet with your business needs.
Take care
Laura Griffiths
Great customer service
Great customer service, really friendly and helped out a lot. Thanks a lot to slate Grey and everyone else
17 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
This is great to hear, Tay. Thank you for taking the time to leave some positive feedback for our team at Crawley, I am sure the team will be thrilled to hear of how they positively impacted your day.
Take care,
Laura Griffiths
Slate grey and the other in the office…
Slate grey and the other in the office were really helpfull they went out their way to make sure we were looked after and our issues solved.
They were very professional and helpful even have us and very nice coffee.
Would highly recommend
17 July 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you for taking the time to leave a review, Henry. It is so pleasing to hear that our Team at Crawley have been able to resolve any issues and make it a more positive experience for you.
Taka care.
Laura Griffiths
Professional, helpful, and, exactly what our business needed!
The team were excellent!
Our delivery was a tricky one, due to location and the Crawley branch went out of their way to make it happen on the day we needed and all before 10AM!
Very friendly staff there, explained the features of the van when they arrived.
The account manager and booking team have been so helpful in making the order and delivery process smooth.
Highly recommend Northgate and I'm looking forward to ordering more vehicles for our fleet!
26 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a lovely review, Sophia.
We'll always go the extra mile for our customers, and it's great to see that Crawley have demonstrated this and got your vehicle delivered to you. I am sure that Crawley, and our account management and booking teams will all be over the moon to see your feedback after all of their efforts.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very happy with the quick and efficient…
Very happy with the quick and efficient service by Kyle, Kevin and Slate
17 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a brilliant review, Jasmine
.
We always aim to provide a service to our customers with a minimum of fuss, and I am happy to see Kyle, Kevin and Slate have provided this for you. I am sure they will all be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service
9 May 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Thank you so much for taking the time to leave such a great review, Zek.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Thinking of hiring a vehicle from…
Thinking of hiring a vehicle from Northgate Hire?
I wouldn’t
Gave in my tipper at Warninglid for a routine service which was meant to be a 2 hour wait has taken over a week
Calls to them go unanswered, emails not being returned, but still being charged for the time the vehicle is not being used
Terrible customer service
Not likely to renew my long term contract
No updates on when it will be ready and in the meantime paying another vehicle hire company for the temporary hire to carry on our business
11 April 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
Good afternoon, I am very sorry to hear of the issues you have experienced whilst your vehicle has been in our Crawley Workshop. We fully appreciate your frustrations surrounding the delays and would really like to get this looked into for you.
Please could you contact us on customer.services@northgate.co.uk with the vehicle registration so that I can investigate?
Once again, we do apologise. It is never our intensions to leave a customer feeling this way so we are keen to turn this dissatisfaction into a more positive experience.
I hope to speak with you soon.
Take care,
Laura Griffiths
Had great service from Kyle at…
Had great service from Kyle at Northgate Crawley ,
My van had broken down and I knew that I would be waiting sometime for repair or loan van , But Kyle was fantastic,I told him the issue I had and really needed my van back as soon as possible ,he said he would look into finding a new or loan van ..later the same day I had a call from Northgate saying they had found me a loan van ,I was surprised as I new they had van shortage ..
The speed in which Kyle moved to help was great ,
Back on the road in less day well happy …
Thanks Kyle ten stars
13 March 2023
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
This is amazing to hear, Stephen. Thank you for taking the time to leave Kyle such great feedback, I am sure he will be thrilled to hear of how he has been able to assist you in souring a replacement vehicle the same day.
We hope to work with you long into the future.
Take care!
Laura Griffiths
An accurate rating would be zero stars!
An accurate rating would be zero stars!
Our experience of dealing with the Crawley Service Centre has been appalling and has caused interruptions to our business activities.
The root of the issue is extremely poor levels of communication, both internally and with the customer but in addition there is no attention to detail, no planning, nor seemingly any interest in trying to provide the customer with an acceptable service or perception of the inconvenience/interruption that is being caused by their actions.
Paperwork for our rental agreement was not provided and had to be requested.
The allocated workshop time per our confirmation email did not agree to the booking in the workshop calendar. I was told when I turned up that the vehicle was booked in at a different time and on presentation of the confirmation email I was simply met with a sigh.
Every time that I speak to someone, they ask what works the van is booked in for, including when we dropped the vehicle off on site. Why is there no record of this?
A loan vehicle that had been promised was unable to be provided, meaning that works had to be rescheduled. This was not communicated prior to us driving over an hour to their workshop, meaning that it was a wasted trip, therefore incurring us additional fuel costs and lost man hours.
When we returned at a later date, the loan vehicle provided was a LWB van, rather than the SWB van that we were renting from them, meaning that it isn't suitable for our needs. On the basis that the repairs would be completed promptly this should not have been a big issue but the van has been with them for 1 month and the repairs still haven't been completed. No pro-active updates provided during this time.
When I have was able to speak to someone I was told that they could not provide me with a timetable for the works being completed.
Account Manager is non-responsive.
A really disappointing service from top to bottom. Basic customer service needs to be addressed.
Based on the "service" that we have received, I would be unable to recommend Northgate to anyone.
7 October 2022
Unprompted review
Reply from Northgate Vehicle Hire - Crawley
I am very sorry to hear of the issues you are experiencing and would welcome the opportunity to look into this for you.
Here at Northgate we pride ourselves on delivering a professional and courteous service at all times and take it very seriously when we do not meet the expectations of one of our customers or indeed our own.
Unfortunately I am unable to locate your account from the information supplied. Please could you contact us on customer.services@northgate.co.uk to allow us to investigate the issues you are experiencing.
I look forward to hearing from you
Mike Parker
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