Had a van on hire which developed an issue. After calling the branch I was quickly given an appointment the next morning and provided an equivalent vehicle too which was great as I had work to complet... See more
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Massive thanks to Andy for helping us with our van, it made moving house much easier having a quick turnaround to get on with the job
Company replied
Huge shout out to the staff at Northgate Blaydon! Hired a car from there - Jules and Irene handled the booking and handover extremely pleasantly and efficiently, and even the Manager (Bobby) made... See more
Company replied
Northgate might be a national company, but the service feels genuinely local and personal. Huge thanks to Bobby and his team, who went out of their way and drove halfway down the country to get... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chainbridge Road, NE21 5ST, Blaydon, Tyne and Wear, United Kingdom
- 0191 499 0611
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Receptionist very helpfull…
Emma on the front desk was very pleasant and very helpfull.
16 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to share your positive experience with us, Jonathan.
We appreciate your kind words about Emma.
We take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback. The staff at the Blaydon branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Emma was amazing she will do anything…
Emma was amazing she will do anything to help you and very quick at geting you seen thanks Emma
11 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your fantastic review, David!
We're thrilled to hear that Emma provided amazing service and was quick to assist you. She is truly dedicated to helping our customers, and your kind words will mean a lot to her.
Take care,
Laura Griffiths
Emma was absolutely amazing couldn't do…
Emma was absolutely amazing couldn't do enough for you
23 May 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your wonderful review, Matthew. It is fantastic to see you had such a positive experience at our Blaydon branch. I am certain that Emma and the rest of the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Brought my van in for some issues
Brought my van in for some issues
Excellent customer service from Jen
She is awesome!
22 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Philippa, thank you so much for your 5 star review!
It is very pleasing to hear that Jen has provided you with excellent service, its always a pleasure to deliver 5 star service to our customers. I can assure you Jen and the team at Blaydon will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Emma
I dealt with emma , very professional very kind, excellent customer service
22 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to share your experience! We're delighted to hear that you had such a positive interaction with Emma. Providing professional, kind, and excellent customer service is what we strive for, and we're thrilled that Emma exceeded your expectations.
Take care,
Laura
Quick helpful service at desk
Quick helpful service at desk, Russell was extremely helpful and organised and a lady called Amanda was very chatty and pleasant
Great service all round
14 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review, Amanda.
Putting our customers first is what we do, and I am over the moon that our Blaydon branch have demonstrated our ethos. I am certain that Russell, Amanda and the team will all be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Blaydon On Top
Emma and Russell were great.. kept updated on vehicle progress. Good vibes and courtesy towards customers. Not forgetting charging my phone as I had a long wait. Top service from blaydon. 👍🏻 from smartfix logistics
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to leave your positive feedback, Craig.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Emma and Russell from the Blydon branch.
I am sure they will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Top Team!
Very refreshing change to greeted at a Van rental centre with a warm welcome and then sent on my way with a smile! Fair play to Mark, and is colleagues, Russel & Emma not forgetting Shane the Vehicle Tech. Top marks well done.
22 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a brilliant review, Roddy.
It is an absolute pleasure to see what such a positive experience you've had with our Blaydon branch, and I am sure that Mark, Russell, Emma, Shane and the rest of the team will be over the moon with your kind comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Emma is always helpful every time I…
Emma is always helpful every time I visit, always bright and cheerful
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such kind words about Emma, Scott. I am sure that she and the team at Blaydon will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great customer service from Amanda
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Mark, thank you so much for taking the time to leave your feedback.
Its fantastic to see that Amanda especially has provided such brilliant customer service, we understand the importance of a reliable and supportive partnership, and we are delighted to see you had such a pleasant experience.
Thank you for choosing Northgate.
Take Care,
Bethannie Kell
Amanda on front the front desk…
Amanda on front the front desk fantastic and realy helpful
21 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your fabulous review, Kevin!
Its wonderful to see that Amanda provided a helpful and professional service whilst attending our Blaydon branch.
Making sure our customers are top priority is what we aim for and your feedback proves Amanda has done just that!
Thank for choosing Northgate
Take Care,
Beth Kell
When to Northgate Blaydon with problems…
When to Northgate Blaydon with problems to my new van .I was made welcome straight away by the staff especially Russ an Emma who were on the desk.I told them my problem I was having an Russ an another colleague came out an check my van within 10 mins they diagnosed the issue I was having an after a quick discussion ,they told me the van would have to come into garage.I went back to there office were I was offer a coffee by Emma an manager of the office who was very polite as all the staff was an a quick solution was found by Emma ,she help me with the paperwork an a replacement was bought around by Emma.I just wished you could get this kind service everywhere else you have a problem with van or car. In all it took 20 minutes an I was sorted to carry on my shift.Thank you keep up the good work Steven Watson
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a great review, Steven.
We understand it can feel like such a nightmare when a vehicle has problems and needs to come in, but Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Russ and Emma and the rest of the Blaydon team will be on cloud nine when they see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Blaydon front of house staff
It's plain to see Northgate Blaydon have changed their front of desk staff. I was served by Emma who went over and above to make sure I got sorted this weekend.
What a refreshing change from her surly non cooperative predecessors.
Even the fact you get acknowledged, and a quick 'be with you as soon as' is all it takes to let you know your presence has been noted, and although it's busy you will be dealt with. Finally someone who understands customer service.
There's a whole new friendlier, can do attitude about the place. So I've no hesitation in leaving a positive review.
17 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Kevin, thank you so much for taking the time to share your positive experience at our Northgate Blaydon branch. We're thrilled to hear that Emma provided you with exceptional service and went above and beyond to ensure you were taken care of.
It's wonderful to know that you've noticed and appreciated the positive changes within the front desk staff and the overall atmosphere at the branch. We strive to create a friendly and customer focused environment, and your feedback is a great validation of their efforts.
Thank you for choosing Northgate as your fleet provider.
Take care,
Laura Griffiths
Had windscreen wiper problems so phoned…
Had windscreen wiper problems so phoned up and was told I couldn’t have an appointment, I had to be a walk-in. Arrived at your branch at 09.10 and took 20mins to be seen, I appreciate you were busy. Got told it would be a 2hr minimum wait which was fine, at 13.32 whilst I’m writing this it’s just being looked at now. Absolute joke.
8 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for leaving your feedback, Wayne.
I would be happy to look into your concerns for you, but i would require some further information to find the details of your vehicle. I would ask that you please get in touch by contacting us on customer.services@northgate.co.uk so I can investigate.
I look forward to working with you to bring this to a resolve.
Thanks
Beth Kell
Excellent service from beginning to…
Excellent service from beginning to end. Lovely staff at office and 5* for Dan's impeccable customer care
4 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review, Stanley.
It's fantastic to see you have received such wonderful customer service from the branch, I am sure that the staff at Blaydon will be absolutely delighted to see your comments.
If there is anything more i can help please please feel free to reach out at any time and we would happy to help!
Take care.
Bethannie Kell
Outstanding service
Received a replacement van straight away to get me back on the road as my other vehicle had to be repaired.The two girls on reception where very polite and friendly especially Emma who dealt with my problem quickly and efficiently.She was also very friendly and polite throughout exceptional customer skills.
10 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Greg!
I'm delighted to hear that your visit to the Blaydon branch was so pleasant.
It sounds like Emma in particular provided fantastic customer service, making sure you had a smooth experience from when you first came in.
we really appreciate your positive comments and I am sure Emma and the team will be thrilled to hear such lovely feedback!
If you have any more needs or questions in the future, please don't hesitate to reach out.
Take care,
Beth Kell
Front desk staff
Called in to Northgate to hire a van for personal use, unfortunately they dont do that but the friendliness and knowledge from Emma on the front desk was on point!
18 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to provide such a positive review, Cheryl.
We're thrilled to hear that Emma's friendliness and knowledge were used to demonstrate a high level of service and we're glad to know that we've been able to meet your expectations. I am sure Emma will be really happy to see such lovely feedback!
If you have any questions, require assistance, or need anything else in the future, please don't hesitate to reach out to us. We're always here to help!
Best regards,
Beth Kell
Avoid unless you have no alternative!
So after a non fault accident I contacted Northgate out of courtesy to let them know and to also let them know that my insurer had appointed a Ford approved repairer to take care of the issue whilst also supplying me with a fully insured courtesy vehicle whilst mine was in for repair. Northgate advised that all repairs needed to be done in house by their own body shop (not Ford approved). As I was left with no option I cancelled down the claim and set about sorting out a date with Northgate to now be told that I would be charged for the courtesy vehicle as well as my vehicle whilst it’s in for repair and that I would also have to transfer my insurance over to the courtesy vehicle suffering admin fees both ways. Northgate seem to want their own body repair work but don’t want to handle any of the claim which is undoubtedly left to the hirer…. This wouldn’t be a problem if that didn’t leave the hirer out of pocket!
Response sent 12/10 @ 0925
10 October 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Darren,
Thank you for taking the time to contact us and we are really sorry to hear that you have encountered these problems. To allow us to investigate your concerns, please can you contact us on customer.services@northgate.co.uk with the registration of the vehicle so that a member of the team can log this matter for you within 24 hours and assign to an agent.
Thank you,
Laura Griffiths
Came in today with a mechanical problem…
Came in today with a mechanical problem with the van, Amanda from the reception was amazing and very helpful, the problem got solved quickly and got a new van to use.
29 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such an amazing review, Sash.
While it can always feel like a nightmare at first when a vehicle has issues, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that Amanda will be so thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Was very impressed by the service I…
Was very impressed by the service I received today at north gate blaydon .The coffee machine was broken and jeni Charlton personally made me a coffee . Top class customer service.
24 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for taking the time to leave such a positive review, Simon.
Putting our customers first, even if it is just to make them a coffee to make them comfortable while at our branch, is what Northgate do. I am sure that Jeni and all the team at Blaydon will be over the moon to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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