The vehicle was collected by Erwin. Brilliant service. Polite and courteous. Erwin kept me updated and called me when he was on his way both times. Excellent employee. Very helpful and explained the p... See more
Location
Switch locationUnit 15 Bakers Court, Paycocke Road, SS14 3EH Basildon, Essex, GB
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See what reviewers are saying
Alex delivered my courtesy car with no problems, was very polite and ran through any damages already on the car for my awareness.
Company replied
Driver Jason came to pick up my hire car today, answered all my questions and put my mind at ease, great customer service
Company replied
Alex was very patient and understanding when we had to move vehicles around blocking the hire car especially in the pouring rain. I can totally recommend Alex for his professional customer service
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 15 Bakers Court, Paycocke Road, SS14 3EH, Basildon, Essex, United Kingdom
- 01268 952823
4.9
Excellent
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The vehicle was collected by Erwin
The vehicle was collected by Erwin. Brilliant service. Polite and courteous. Erwin kept me updated and called me when he was on his way both times. Excellent employee. Very helpful and explained the process for delivery and collection. Thank you
30 October 2026
Unprompted review
Gerwin picked my vehicle up was very…
Gerwin picked my vehicle up was very fair and honest.
30 October 2026
Unprompted review
Great service
Great service, very polite, explained everything in detail
30 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hello, thank you for your great review!
Clear, detailed communication can make all the difference, so it’s brilliant to hear everything was explained thoroughly and you received such polite service. 👌
We really appreciate you taking the time to share your experience! 😊
Take care,
Emma
Alex delivered my courtesy car with no…
Alex delivered my courtesy car with no problems, was very polite and ran through any damages already on the car for my awareness.
28 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hello, thanks for sharing your feedback!
It’s great to hear Alex made the courtesy car handover so straightforward, taking the time to explain everything and show you the existing damage before you set off. 🚗👌
We really appreciate your kind comments and will make sure they’re passed on to Alex!
Take care,
Emma
Driver Jason came to pick up my hire…
Driver Jason came to pick up my hire car today, answered all my questions and put my mind at ease, great customer service
27 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Kelly, thank you for your great review!
It’s brilliant to hear Jason made the collection so straightforward, taking the time to answer all your questions and provide reassurance throughout. 🚗🙌
What a great example of customer service! We’ll make sure your kind feedback is passed on to Jason.
Take care,
Emma
Alex was very polite and helpful
Alex was very polite and helpful, he arrived on time and explained everything I needed to know
27 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
H Barry, thanks for sharing your feedback!
It’s great to hear Alex provided such polite and helpful service, arrived on time and took the time to explain everything clearly. 👌
We’ll make sure your kind comments are passed on to Alex!
Take care,
Emma
Alex was very patient and understanding…
Alex was very patient and understanding when we had to move vehicles around blocking the hire car especially in the pouring rain. I can totally recommend Alex for his professional customer service
27 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Darren, thank you for sharing your experience!
A big thank you to Alex for being so patient and understanding while you moved the vehicles around, especially in the pouring rain! 🌧️👏
It’s fantastic to hear his professional customer service made such a positive impression. We really appreciate your recommendation and will make sure your kind words are passed on to Alex!
Take care,
Emma
Troy and Alex were super helpful and…
Troy and Alex were super helpful and polite.
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Megan, thanks for sharing your feedback!
It’s brilliant to hear Troy and Alex were so helpful and polite, and made your experience a positive one. 👍
We’ll make sure your kind words are passed on to them both! 🌟
Take care,
Emma
Alex was great
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Richard, thanks for the great feedback!
A big shout-out to Alex! 🙌 We’re really pleased he made such a positive impression during your visit.
We’ll make sure your kind words are passed on to him. 😊
Take care,
Emma
Alex was delightful
Alex was delightful, very helpful...showed all marks on car
20 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Sheena, thank you for your lovely review!
We’re delighted to hear Alex was so helpful and took the time to show you all the existing marks on the vehicle, making everything clear from the start. 🚗✅
We really appreciate your kind feedback and will be sure to pass it on to Alex!
Take care,
Emma
Alex was very friendly and helpful
Alex was very friendly and helpful
16 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi, thank you for your lovely review!
We’re so pleased to hear Alex was friendly and helpful during your visit. 🙌
We really appreciate your feedback and will be sure to pass your kind words on to Alex!
Take care,
Emma
Alex is always polite and helpful when…
Alex is always polite and helpful when I see him
14 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hello, thank you for your review!
We're delighted to hear that Alex is always polite and helpful whenever you visit. It's great to know he consistently provides such a positive experience. ⭐
We'll be sure to pass your kind words on to Alex. Thanks for taking the time to share your feedback!
Take care,
Emma
Alex was great very professional…
Alex was great very professional explanation on what was what would recommend 👍👍🥇
13 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for your review, Garry!
We're delighted to hear that Alex provided such a professional service and took the time to explain everything clearly. It's great to know you had such a positive experience. 🥇
We'll be sure to pass your kind words on to Alex. Thank you for the recommendation! 🚚
Take care,
Emma
Everyone done everything they can while…
Everyone done everything they can while waiting to get my works company van in and out soon as possible even tho a big job unfortunately,also Erwin was so friendly and keeping me upto date and got another van ready just incase have to leave mine at site.
13 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Michael, thank you for your review!
We're delighted to hear that the team did everything they could to get your company van back on the road as quickly as possible, even with a major repair required. 🚐
A special thank you for mentioning Erwin. Keeping you updated throughout and having a replacement van ready just in case is exactly the kind of customer service we aim to provide. 🔧
We'll be sure to pass your kind words on to Erwin and the team.
Thanks for taking the time to share your feedback! ⭐
Take care,
Emma
Reply from Northgate Vehicle Hire - Basildon
Hi John, thank you for your review!
We're delighted to hear that Alex provided such polite and efficient service during your visit. 👍
We'll be sure to pass your kind words on to him. Thank you for taking the time to share your feedback! ⭐
Take care,
Emma
Noticed Positive Improvement
We have been customers of Northgate Vehicle Hire for a very long time and, to be completely honest, there was a period where we were experiencing a number of issues and were becoming increasingly frustrated with the level of service.
However, over the last six months, we have seen a really positive change in our experience with Northgate. It is clear that changes have been implemented, and, importantly, it feels like customer feedback is now genuinely being listened to and acted upon.
The Basildon team in particular have made a noticeable improvement in both communication and overall customer service.
A special mention has to go to James Ennis, Christina Helwig and Caden Harrison, who have all been fantastic to deal with. They are friendly, communicative and proactive, and they genuinely seem to take ownership when an issue arises.
What we particularly appreciate is that they are honest and open about timeframes. Rather than making promises they can't keep, they provide realistic expectations and keep us updated, while always doing what they can to resolve issues as quickly as possible.
It is refreshing to see such a noticeable improvement, and credit where credit is due — the Basildon team are now providing a level of service that has definitely been noticed and appreciated by us as a long-standing customer.
Hopefully this continues, but based on the last six months, Northgate are certainly heading in the right direction.
10 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Paige, thank you for your review!
We're delighted to hear that you've noticed such a positive change in the service you've received over the last six months. 🚚👏
As a long-standing customer, your feedback means a great deal to us. It's fantastic to know that the improvements made by the Basildon team have had such a positive impact and that communication and customer service have improved so noticeably. 🙌
A special thank you for recognising James, Christina, and Caden. We're thrilled to hear that their friendly, proactive approach and commitment to keeping you informed have made such a difference to your experience. ⭐
We'll be sure to share your wonderful feedback with the team. Thank you for your continued support and for taking the time to acknowledge their hard work. We look forward to continuing this positive relationship for many years to come!
Take care,
Emma
Basildon were really helpful and Sue…
Basildon were really helpful and Sue answered any questions that I had about the process. Everyone in the branch were warm and acknowledging and they got my vehicle turned around quickly.
28 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for your review, Yvonne!
We're delighted to hear that the team at Basildon were so helpful and that Sue was able to answer all of your questions about the process. 👏
It's also great to know that everyone in the branch made you feel welcome and that your vehicle was turned around quickly. ✨
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Sue and the team.
Take care,
Emma
Reply from Northgate Vehicle Hire - Basildon
Hi Ian, thank you for your review!
We're so pleased to hear that you found our team very polite and that everything was completed on time. ⏰👏
Providing a professional and reliable service is always our goal, so it's wonderful to know we met your expectations. Your comments will be shared with the team and will certainly brighten their day. 😊
Thank you for choosing Northgate, and we look forward to supporting you again in the future. 🚚
Take care,
Emma
Take care,
Thank you Andy for your amazing…
Thank you Andy for your amazing customer service. Light for my van wasn’t available but he took the time to call me to tell me it got delivered and to bring van in today. Job was done professionally and efficiently.
4 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Elizabeth, thank you so much for your fantastic review!
We're delighted to hear that Andy was able to keep you updated and get everything sorted for your van as soon as the light arrived. Providing great customer service and efficient, professional workmanship is exactly what we aim for, so it's wonderful to know we delivered. We'll be sure to pass your kind words on to Andy.
Thanks again for choosing us, and we look forward to helping you again in the future!
Take care,
Imogen
Daniel was very kind and helpful today
Daniel was very kind and helpful today. We really appreciate the great customer service!
11 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Smith, thank you so much for your kind words!
We're delighted to hear that Daniel was able to provide such helpful and friendly service. We'll be sure to pass your feedback on to him — he’ll really appreciate it.
Thanks again for taking the time to share your experience!
Take care,
Imogen
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