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Northern Tool + Equipment Reviews 1,245

•
TrustScore 4 out of 5

4.2

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product selection and quality, often highlighting the excellent value for money. Many people find the website easy to navigate, making the ordering process smooth and straightforward. The overall user experience, from browsing to purchasing, is frequently described as positive and efficient. However, some customers were dissatisfied with specific issues related to order fulfillment, such as items not being shipped, incorrect products being sent, or problems with gift card promotions. A few people also reported difficulties with the website's chat function or limited product choices in certain categories.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the wide variety and quality of items... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive... See more

User experience

People report positive experiences with user experience. Customers consistently praise the ease of use, with... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Customers... See more

Order

Customers had positive experiences with order. Many found the ordering process easy, quick, and seamless,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to... See more

Rated 4 out of 5 stars

I’ve been looking for a good selection of Milwaukee products to see/buy options. I’m happy with NT options but disappointed with website not returning to where I left off after adding to cart, Also wi... See more

Rated 4 out of 5 stars

Very nice experience ordering from Northern Tool. The only hiccup is that a $25 gift card is advertised for orders over $100....but when I typed in the code to save $5 on your first order, the $25 gi... See more

Rated 4 out of 5 stars

Pricing was ok. Viewing of pages were somewhat difficult. Closest store approx. 200 miles, therefore free shipping would cost more than shipping to my address.

Company details

  1. Furniture Store
  2. Garden Center

Information provided by various external sources

NorthernTool.com's product lines include generators, portable generators, pressure washers, grounds maintenance, heaters and stoves, trailer parts, engines, water pumps, lawn sprayers, tractors, hydraulics, hand, air and power tools, and more!

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Rated 3 out of 5 stars

Unable to accept order

I tried to order on my computer and then it wouldn’t take my order… This is frustrating because then when I created the order again on my phone with a different card and different different address it worked and this is not the first time I’ve had this problem. It’s really frustrating. Makes me not want to order here anymore. But I do like your stuff.

29 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not count on their third party delivery. Nor accountability.

The app is easy to use and pricing is very good. The gentlemen I spoke to on national customer service line as well as local store where booth polite and professional. The issue originates with a third party delivery driver. 4 packages left with no label nor contact information at a doorstep not on my street. I paid extra to have the items delivered next day. They did not arrive and extra labor was hired that could provide the tools ordered. The local store rep could not contact delivery company and insisted on providing a credit or delivering on a later date. A credit is of no use as the items will not be required again anytime soon. Later delivery would be of no use for tomorrow's issues. Hopefully a refund will be privided.

19 November 2025
Unprompted review

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