Nordstrom Reviews 

3/28/28 was shopping in store and was told as I was shopping on other store website (Saks/Bloomingdale’s/Neiman Marcus sites and was informed Friends & Family 25% competitor would’ve applied to shopping but at checkout it was not resolved or two days past shopping day….spent $9,500 if not resolved all items will be returned immediately.

I received my sweater which is beautiful. However the package was fully open but the sweater was still in its closed plastic bag. So no harm done.
Nordstrom always has speedy service which I appreciate

THIS COMPANY SHOULD CLOSE ALL STORES FOR GOOD WITH THE AMOUNT OF COMPLAINTS THEY HAVE. I WAS GIFTED TWO DIGITAL GIFT CARDS AND EVER TIME I PLACE AN ORDER FOR DELIVERY THEY CANCEL IT WITHIN MINUTES. IF I PLACE TO PICK UP IN STORE THEY ARE FINE. WHAT THE H--- AND IF YOU CALL CUSTOMER SERVICE YOU GET WE DON'T KNOW WHY WE HAVE TO ESCALATE. ABSOLUTELY HORRIBLE AND THESE ARE NOT SMALL AMOUNTS ON BOTH GIFT CARDS. NOW I DON'T WANT TO BUY ANYTHING.

Buyers beware! Nordstrom does not indemnify the purchaser for lost or stolen items delivered to your home up to $3k. I recommend you shop elsewhere or tou will be liable for any delivery issue.

These bombas slippers are cozy and safe on wood floors. Perfect for us !

I had a very disappointing experience with Nordstrom’s return process. I purchased a pair of Gucci mules and returned them using the USPS label provided by Nordstrom. Tracking confirms the package was successfully delivered to their facility.

Despite this, Nordstrom refused to issue a refund, claiming that the package contained a different item. The only evidence they provided was a photo with no identifying details — it did not show the shipping label, original packaging, or anything linking it to my return. This photo was also only shared after I specifically requested proof.

I followed all return instructions carefully and sent back the exact item I purchased, in its original packaging. At no point did Nordstrom provide clear documentation showing a chain of custody or any verification that the item they referenced actually came from my shipment.

I attempted to resolve this through customer service and even filed a complaint through the Better Business Bureau, but Nordstrom ultimately called their decision “final” without addressing the lack of verifiable evidence.

I have been a loyal customer and expected a much higher level of accountability. Based on this experience, I would strongly caution others when returning high-value items by mail, as there appears to be little recourse if something goes wrong in their return processing system.

Update:
After escalating this issue to Nordstrom’s executive office, I received a final denial of my refund. Despite multiple reviews, Nordstrom declined to provide any verifiable evidence linking the item they claim to have received to my return.

They stated that their investigative process is confidential and would not provide further details. As a result, I am left without the merchandise or a refund, even though tracking confirms my return was delivered using their provided label.

Given the lack of transparency and inability to verify their claim, I am now pursuing this matter through consumer protection channels for independent review. This experience has significantly impacted my trust in their return process, especially for high-value items.

After escalating this issue to Nordstrom’s executive office, I received a final denial of my refund. Despite multiple reviews, Nordstrom declined to provide any verifiable evidence linking the item they claim to have received to my return.

They stated their investigative process is confidential and would not provide further details. As a result, I am left without the merchandise or a refund, even though my return was confirmed delivered using their provided label.

I have now submitted this matter to my state’s Attorney General for independent review.

Isabella northstorm doesn’t know how to do her job sent us to the wrong location. Get more better workers

Ordered 1 thing 3 weeks ago and had to contact customer service 5 different times (Only did anything when I called) to try to get it cancelled because it never shipped out to me and an agent told me it wasn’t going to. The most help they could offer me was telling me to re-order it myself. Even amazon would’ve re-ordered on my behalf and maybe even refunded in addition. This is completely unacceptable for a company and based on other reviews, I should’ve expected this experience.

In the Mens' Department, I watched as my son received top notch, personal service from Sammy and Raymond. They outfitted him with suits, ties, pocket handkerchiefs and shirts for a business trip. The suit pants were altered for free for pickup by noon the next day. I recommend this department wholeheartedly, they provided a tremendous service.

False advertising. When you buy a fragrance online, and there is a link below it that says free gift for purchase you make the purchase for $290 and then when you get your item there’s no gift with the purchase. You call to complain and they say oh that doesn’t include the tax so you end up with no free gift that they claim had a $30 value poor customer service.

Be aware they use a shipping company called ontrac /laser ship that steals your packages . Please go on Yelp and google and read the reviews . I was waiting on a package to be delivered which never was today . I get online and I see all of the bad reviews about the delivery company .

horrible as they failed to post my last payment though they verified the payment was received

Horrific customer service. You get stonewalled and gaslighted or totally ignored. They refuse to let you speak to a manager yet none of the agents actually help you with fhe problem.

I went to the store at Miracle Marketplace looking for shoes that is saw it online but I could find it at the men section shoes, I receive at high customer support by a Young lady named Carol, she was super nice, gently and helpful, definitely we need more people like her!!

Terrible company. I cancelled the credit card because it is terrible, and then they are switching companies. I returned another terrible product, and my refund is in the quagmire. It will take up to 8 weeks because I cancelled the card. Then they will ask where I want the refund to go. A gift card, she thinks. I told her I hate this place and do not want to purchase anything from here. I got the run-around answer.

Wow, Nordstrom is actually a total scam. I ordered a $200 bag and they sent me the wrong item and wouldn’t do a thing to help me. I will never shop here again.

I was travelling and tried to use my credit card and was declined. After wasting hours with many calls customer service including their AI assistant I must conclude that this card is not worth it and gives Nordstrom’s a really bad name.

Terrible experience buying sporting shoes, I was helped by 2 different employees , then when I check out they were fighting in front of me, to determine who took care of me, I assume there was a money commission involved.

They refused to honor their return policy. Multiple calls with various people all acknowledge the item was within their return policy window, yet refusing to accept the return.

I ordered a pair of shoes in uk size 7.5, Nordstrom sent u.s size 7.5, so obviously the shoes don’t fit, they sent me a returns label, I went to a dhl to post it which would have cost £67. The chap was unable to process the parcel, I’m stuck with a pair of £230 shoes. DONT BUY ANYTHING FROM NORDSTROM