Nordstrom Reviews 

This has never happened to me before.
I ordered from outside the US and I ordered 2 items.
I received a completely different item for one, so I asked for a return and they said they would deduct the tax and shipping for the refund.
I can't believe it. Why should I have to pay a fee when it was Nordstrom's mistake?
The other item arrived with the correct item.
It was just over $800 worth of items in only plastic bag. It was like I ordered miscellaneous items from Amazon.
Nordstrom used to be a high-end department store, but maybe that's not the case anymore?
I'm going to stop using them for a while.
It was a good store when I used them a few years ago.

I bought a pair of shoes in my normal size. The left shoe was too small so I returned them and ordered a half size larger pair. Return was easy and credit was very quick.
Just an all- around excellent company.

What's up with Nordstrom? Their processes slack - they are using third party distributors, quality issues - not caring about their long term card holders...it can go on. Purchased three silk scarves; same brand. Received all three in one logo box with the silk instruction pamphlets. As these are gifts, I need boxes and pamphlets for all. One box will not work. I paid for the brand, I should get the full service. Called customer service, they couldn't do anything for me but offered on my next purchase expedited shipping. Well, the initial delivery I received was DHL out of China. What - since when? That delivery was a nightmare when you work - so how expedited will the next purchase be - it will take just as long. Anywho, customer service wanted me to return the items. I said no - you have very bad reviews on returns and they all go missing and then you are out of a refund. I said I will no longer be a Nordy. Very sad. Sacrificing quality - very disappointing after all these years. Everything has gone downhill. They want to act like Amazon using third party suppliers. Not a good vibe at all for the brand. There is no Brand anymore.

Oh Nordstroms, what happened to this beautiful company. As a former employee of this company, I can safely say it has gone downhill. What was once a thriving company based on excellent customer service has been reduced to lazy employees who do not value the company's culture and are throwing used merchandise into bags with no care and sending them off to customers. My suggestion would be to re-structure who you employ here and focus on the Warehouse which use to be in Seattle and set some significant rules on how to ship merchandise out to customers with care and efficiency. Hiring lazy employees is the issue, they do not value this company and bringing it down.

I purchased a pair of shoes size 6 Uk
Shoes arrived and not a UK 6
I returned by DHL and asking company for a refund
I received an email to say
£62:90 Cost of shoes
£10:00 to deliver
£14:58 Tax
Total £87:40

£12:58 tax
£48:00 Return
£27:49 Paid back today

I will never purchase from this company every again. They sent the wrong size shoes, yet I am supposed to take a loss of £48 to return

Surely there must be some sort of law to stop this. I am not the first. Unfortunately I had not gone on to reviews.

Nordstrom only cares about themselves and not their customers!
The customer service at Nordstrom is just terrible and I will never shop there again. I have a compromised gift card that was purchased right at their store. This is not my fault and there should be something that can be done. I shop at Nordstrom a lot and that will change as of today as they did absolutely nothing to rectify this issue. After waiting a week for a response which I never got I called back only to be told the gift card was used and the only thing I am able to do is file a police report! Meanwhile, on my first call with them the customer service person told me she gets 2/3 compromised card calls a day! this is a big issue for them and should offer some empathy and proper help. I should not be out $125 with nothing to show for it because of fraud. Very disappointed in Nordstrom and their lack of customer service for loyal customers.

Like the make up place also good customer service

Horrible customer service, I placed an order online and I was sent the wrong item. Due to their incompetence I had to either drive 30 miles to their store or make a trip to the post office. Why should I, I’m also in poor health is why I opted to order online, be inconvenienced because of their mistake, that’s very poor customer service. I order from Ulta frequently and they have much better customer service and have never messed up an order. Nordstrom customer service associates aren’t helpful either other than offering insincere apologies. Nordstrom used to be a great company, but I can see from other reviews that others have had similar experiences as well.

Wife bought the worst pair of shoes I have ever owned a little for my birthday. Now they are past the 30 day window for returns so the veterans are getting a donation. The price and quality are worse than other online stores, Nordstrom has drifted away from the company they were in the past.

I saw a lot of great looking items that I really liked, but when I wanted to select the ones I liked the pricing was kind of expensive and I don't think the quality would win me over to buy it.

They charge luxury prices but ship like a discount site. $200 heels thrown in a box, no tissue, no protection, nothing. Laughable.

I had high expectations for Nordstrom, but my recent visit was a huge letdown.The store was chaotic, with messy displays and disorganized racks.The customer service was also lacking. the staff seemed too busy to assist, and when I did get help, it was unhelpful and inattentive. To top it off, the quality of some items didn’t match the high prices.Definitely not the shopping experience I expected from such a reputed brand.

Ordered shoes online, arrived late and in the wrong size.Customer service was awfull,with long wait times.Went to the store to return them,but the staff was rude and indifferent.

Terrible quality!! I ordered a pyjama set and the back seam was completely crooked. I emailed a picture and they are making me pay to send it back. Seriously? You send me a defective product that I paid to ship and are expecting me to pay to return it? I have also had to other pyjama sets. While I love the material and comfort they fall apart very easy. I’m done with this company.

Beware! It’s unfortunate a company like Nordstrom is allowed to be operating. I received an item that I thought I was getting a 78% discount on. Turns out, Nordstrom had overpriced the item by $300 than what the brand name had priced on their website, as well as other dept stores. I gave Nordstrom the benefit of the doubt until I looked up 2 other items and saw the same issue. When I called Nordstrom to inquire about it… they were less than honest. They said that the brand named website, and other dept stores, had the item priced wrong. Sad. I wouldn’t be surprised if we saw Nordstrom closing down in the near future. They are obviously looking for ways to bring in money… it’s sad they try to do it by trying to deceive their shoppers.

Avoid by all means.

Awful experience. Ordered 3 wedding dresses to be delivered to the UK with a £10 shipping fee. Sent 2 back in the same parcel and they initially only credited 1 and said only 1 was returned. In the meantime I had initiated a return for the third dress but not sent it back. They however refunded me for that despite having not recieved it! Only when I pointed out that they had clearly received 2 dresses, else why would they have refunded the other dress, did they refund the second one....with no mention of their error in refunding the third one!!! So through pure incompetence their end they have refunded me 3 dresses despite only actually receiving 2. Happy days you'd think... except the £48 PER ITEM return fee they deducted will still see me out of pocket even if I manage to sell the other dress on ebay. Never again!!!!!!

Just a quick background. I worked for Nordstrom for 10 years, a few of which as pacesetter. Which is why I’ve always given them my business beyond my employment since I know the customer service that was DRILLED into me. However over the last few years, seeing multiple stores shutdown and customer service deteriorating, but the Nordstrom brothers still needing their most recent Rolexes, customer service has fallen even further, & significantly. I’ve talked with 2 customer service reps about my missing order to which I was told by both that they “have proof”that my order was delivered, but both haven’t sent any “proof” of.
This has been my first order in 15 years that was “stolen” without, even my doorbell camera catching the delivery OR the “steal”, I feel like this is just another grasp at trying to level out loss prevention… at any rate this review is to just say that I will never again order from Nordstrom as their business practices are no longer directed towards their customer service.
All this to say; Nice to know ya, embarrassed to claim I’ve worked for ya.

I just know about them since their crtaeive lead approached for Bulk image retouching services(survey), That was way back.

I ordered two Kate Spades Glimmer Satchel. The first & last time ordering outside of Kate Spade. Well, one of the Satchel did NOT have a Kate Spade dust bag as is stated in the Kate Spade description, dust bag is included. I called Nordstrom to advise of the issue. I was advise Nordstrom could NOT provide me the Kate Spade dust bag; however, they could send me a Nordstrom bag. Seriously!! I went on to say, you are representing Kate Spade by selling their products, yet you cannot issue a Kate Spade dust bag? The representative was cold & unemphatic to my issue. How dare you offer me a Nordstrom dust bag for a Kate Spade product. A total disrespect to Kate Spade!! Totally absurd! I did call Kate Spade Supervisor & advised of the issue with Nordstrom & they are working on it but my point is, if you are selling a product that isn't your product, the very least you can do is offer some type of remedy (outside of a Nordstrom dust bag) to correct the situation. For example, Nordstrom reaching out to Kate Spade instead of me having to do it. I will NEVER go outside of Kate Spade no matter the cost. Incidentally, the Kate Spade Satchel is not for me but a gift.