Nordic Peace Reviews 

673
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the lovely selection of cozy products, finding the website very easy to navigate and place orders. Furthermore, people frequently mention that customer service is remarkably supportive, responsive, and quick to resolve any issues. Some reviewers were not happy with the lengthy delivery times and the unexpected origin of the packages coming from overseas. Additionally, a few consumers experienced poor product durability, noting that items quickly fell apart or completely lacked the expected quality. Others also pointed out that sizing details can sometimes be confusing or misleading when shopping.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and origin. While many reviewers... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the well-made and durable fabrics... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly among... See more

Order

People report ambiguous experiences with order processes, highlighting a distinct mix of satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting quick, reliable, and super friendly... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was very longer than expected. So if ordering I would advise ordering way in advance. When I contacted them their reply responses were fast but they wasn’t too helpful as they were giving me... See more

Company replied

Rated 3 out of 5 stars

I am missing a teaspoon from the cutlery set I purchased. Each individual utensil was also plastic wrapped, which felt misaligned with their mission statements. The product itself is okay, but I did... See more

Company replied

Rated 4 out of 5 stars

Nordic Peace offered free, tracked delivery to the UK which helped me to make my buying decision. Frustratingly, it took nearly 3 weeks for my order to arrive. I fell in love with the colours of... See more

Company replied

Rated 3 out of 5 stars

I was tempted in to ordering from this company from a smart online advert ! The slippers took an age to arrive and when they did they were not of the quality I was expecting and came from China. Rath... See more

Company replied


Company details

  1. Home Goods Store

About Nordic Peace

Written by the company

Nordic Peace is a family-owned Canadian lifestyle brand founded by Gabriel and Catherine, a couple who share a passion for entrepreneurship, minimalist design, and sustainable living. What began as a small creative venture has grown into a community built around simplicity, mindfulness, and a love for the planet.

At Nordic Peace, sustainability is at the heart of everything we do. From eco-friendly materials to mindful sourcing and packaging, each decision is made with care for our environment and its wildlife. We believe that living beautifully should never come at the expense of the Earth, and we aim to make sustainable choices accessible to everyone.

Our curated collections feature minimalist clothing, lifestyle essentials, and home accessories that blend modern design with everyday functionality. Each product is thoughtfully selected to inspire a sense of peace, comfort, and authenticity in your daily life.

As a Canadian family business, we take pride in offering personal, caring customer service and a brand experience that reflects our values of quality, transparency, and kindness. When you shop with Nordic Peace, you join a movement toward a more mindful, sustainable, and stylish way of living.


Contact info

3.5

Average

TrustScore 3.5 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(673)

176 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfy slippers exceeded expectations!

Love my happy face slippers! They are
much more comfortable than I expected at this price point! Exceeded expectations!!

25 July 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Jamie, thank you so much for the review! So glad to know you love our slippers!

Rated 4 out of 5 stars

Only 4 stars because of the weird…

Only 4 stars because of the weird sizing on the pajama set that I ordered, only 2 out of the 5 pieces in the set fit me. The silk material was very nice, colour options are all stunning, and I love the little lace details. Even though the sizing wasn't right, customer service was extremely helpful. Response time was typically less than 12 hours which is great. A bit of back and forth but that's not a big deal to me. I will definitely be giving them another chance and I will get a size up from what I ordered previously.

22 July 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Kathlena, thanks so much for your thoughtful review! We're glad you loved the set overall and that our team could help out!

Rated 3 out of 5 stars

Cutlery is not dishwasher safe

Updated Review - all my "dishwasher safe" cutlery faded after 2-4 washes. I was given a refund but only after a very long email thread, with lots of back and forth and multiple pictures being asked for again and again. I don't know about the other items but do not buy cutlery from here if you want dishwasher safe. very disappointing, testing should be done on products prior to selling and advertising.

30 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Nicky! Thank you for the kind review!

Rated 5 out of 5 stars

Outstanding customer service

The shoes I ordered came but weren’t quite right for me they were lovely though. I sent them back for a refund and the postal service didn’t manage to send them back. So I’ve gone 5 as the product was great but most importantly the customer service was outstanding! Friendly, helpful and quick to reply. Which I’m sorry to say you just don’t experience elsewhere. Thanks for your quick resolve guys!

16 July 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi, thank you so much for your kind words! We're really glad we could help and appreciate you highlighting the service, it means a lot to the team!

Rated 1 out of 5 stars

Buyer beware; returning is a nightmare

Buyer beware. They claim they have easy returns and that's a full on lie. It took me 8 emails over 5 days to get this company to even allow me to initiate a return. They kept trying to convince me to keep the items and buy another in the correct size or give them away and get 50% off buy more from them. Then when I returned the items USPS had an issue with the item reaching their warehouse. It's a total scam. Not to mention their sizing is complete off. I am a small/medium in the item I ordered and it did not fit me at all and I ordered a medium. I will never buy from them again and suggest you don't either.

10 July 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Jordyn, we’re truly sorry for the frustration you experienced, there’s no question we fell short here. The return process should never have taken that much back-and-forth, and we completely understand how upsetting that was.
A full refund has been issued, and your feedback has been taken seriously as we work on improving both our service and internal processes.

Rated 1 out of 5 stars

I ordered slippers on June 24th

I ordered slippers on June 24th. Today is July 8th, no slippers. I have contacted them multiple times and they now say I have the slippers. Nope. I keep getting emails saying an inquiry has been opened, each with a different ticket # if I want to contact them. I'm done. They can keep my money because they're too difficult to deal with.

8 July 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Judy, we’re sorry the delivery didn’t reach you, despite being marked as delivered. While our protocol may feel frustrating, it's in place to help us get to the bottom of issues like this.
A full refund was issued last week, and we hope this resolves the matter.

Rated 1 out of 5 stars

Absolute sham of a company

Absolute sham of a company. Do not buy from them. They blatantly mis-sold 2 items - cheap plastic slippers (that reeked of chemicals)masquerading as suede, and refused to acknowledge this error or issue a refund without me returning the goods at MY expense!!! Now they claim the package never arrived and are refusing to refund. Absolutely disgusting behaviour that utterly contravenes consumer law in my country (uk), and most other countries. Beware they are in Canada so return postage is significant. This company does not reflect the values it states on its website. Utterly unacceptable.

30 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Anna, we’re sorry to hear about your experience. We stand by our return policy, which is clearly outlined on our website, but we understand that international returns can be frustrating.
A full refund was issued to bring this matter to a close, and we hope that helps to resolve your concerns.
We appreciate your feedback and are actively reviewing our processes to prevent similar issues in the future.

Rated 5 out of 5 stars

Golden Hour Sunset lamp

I bought their Golden Hour Sunset lamp and am pleased. It took a few weeks to receive the item, but since I was in no rush that was not a problem. Powerful, small lamp. Interesting color spectrum.

18 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Eric, thank you so much for the kind review!

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. I got slippers I wasn’t crazy about, and Nordic Peace reached out to me, told me to keep the slippers and gave me a gift card for new product. I ordered earrings and hair clips that arrived nicely. They were in constant communication with me. Very helpful.

19 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Tonya, thank you for your lovely review! We’re so glad you’re happy with your new items and our team’s support!!

Rated 1 out of 5 stars

Cheap and nasty products

So disappointed with this retailer. 9 months ago we purchased 2 sets of rose gold cutlery for £140, that are supposedly dishwasher safe. They are now fading to silver. They will not replace as the warranty they offer is only 5 months. The items being sold are poor quality and very cheaply made. There is no customer care or post purchase support. I will never buy anything from this retailer again. A 5 month warranty is evident that they're aware the product will fail. Being overseas is protecting them from UK trading standards and they are using this to their advantage. Awful company

11 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

We’re sorry for the trouble you experienced with your cutlery. Our team reached out to make this right and provided replacements. If you need further support, please contact us.

Rated 4 out of 5 stars

Overall a good experience

Bought many things from Nordic Peace and most have been exactly what I wanted. Beautiful drinking glasses, a cute mushroom lamp, a jacket and a milk frother. Only thing I wasn’t satisfied with was a little bag which I thought was quite a bad quality. The customer service did handle the situation very well and I feel comfortable ordering again.

26 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Jasmin, thank you so much for your continued support! We're sorry the bag didn’t meet expectations, but we’re glad our team could assist. We truly value your trust and are grateful to have you as part of our community.

Rated 2 out of 5 stars

Poor Quality Product

Bought the floral tote bag, the order took a very long time to arrive over a month
Saved the bag to use for holiday, opened the bag and placed on the strap, had the bag on for 25minutes the metal clasp snapped and my bag fell of my arm contents going everywhere
Contacted Nordic Peace and they didn’t apologise and refused to offer a replacement not even a replacement strap
Very poor customer service and attitude

3 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Nicola, we’re very sorry for the inconvenience caused and appreciate your patience. We regret that the bag didn’t meet expectations and apologize for any frustration caused. We hope the solution we offered you has helped make things right.
Thank you for your feedback, it helps us improve.

Rated 5 out of 5 stars

The sunset lamp

The sunset lamps were a hit for the kids. They absolutely loved them, keep exploring them, and use them for all sorts of play. The light they make is surreal, as if you are on a different planet. Very smart invention. Worth the money.

8 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Nausika! That's so great! We're glad to know the kids are loving the sunset lamp!

Rated 1 out of 5 stars

Stay away from this dishonest Nordic Peace

Do not purchase from Nordic Peace. They are NOY a Canadian company rather some company that will ship their goods China (I assume this is some Chinese company operating under the guise of Canada) that will take about 3-4 weeks for your order to come. Never again I will buy from a place that has no history or a reputable name.

11 June 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

We’re sorry to hear about your experience. While we are a Canadian company, some of our products do ship from overseas, which can affect delivery times. We appreciate your feedback and are working on improving shipping times.

Rated 5 out of 5 stars

I saw an ad for a sunset lamp just as I…

I saw an ad for a sunset lamp just as I was looking for something unique for my niece's birthday. Eureka! The lamp is fabulous. You can choose from a variety of colors but it truly looks like you are seeing the sun set in your room. I am always especially happy to support small businesses, and our Canadian neighbors. Great product, great customer service, great price, great company.

22 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Jill! Thank you so much for your kind review, we truly appreciate it!

Rated 5 out of 5 stars

Love this Company

Love this Company! Bought a iPhone case and it is excellent quality!! The customer service team are so friendly and helpful! Will be recommending them to all my family and friends 🤗

29 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Thank you so much for the kind review! We're thrilled you’re happy with everything!

Rated 5 out of 5 stars

Great quality

I bought a muslin blanket from this company. Its absolutely beautiful and exactly as described 😍 Very happy with my purchase

30 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

So glad you love it! Thank you!

Rated 3 out of 5 stars

I can’t review the product because it’s…

Update: the company did reach out and offer a full refund which I do appreciate. 3 stars overall since I have been dealing with this for the past almost 2 months but am glad to now have it resolved.

I can’t review the product because it’s been over 6 weeks and it still has not arrived. Originally, I had ordered this product early April for a bridal shower. 3 weeks later, when the product’s shipping location had not updated in about 10 days, I reached out and the company did get an updated shipping position. However, a few days later I check the tracking and it said this product was post marked incorrectly so will not be delivered. I reached out again and they offered a reshipment which I took. It has now been over 10 days and I have had to go back and forth multiple times to try to get an accurate shipping link (one that gives more details than “in transit”) with no success. I requested a refund because I am very tired and frustrated with dealing with this situation (and the bridal shower I originally ordered for has come and gone and I am still waiting for my gift for the bride). I was denied a refund but will continue trying since I have very little faith that this product will get delivered at this point. I was offered 20% of the cost of this product as store credit, which is funny considering they think I would ever want to deal with this company again.

10 April 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Carlie, we're truly sorry for the delays and frustration this situation caused. We appreciate your patience and feedback, it helps us improve.

Rated 1 out of 5 stars

Before you buy from this import…

This company tried to bribe me to take down my review and because I didn't they're trying to have my review taken down for being illegal. Haha. Stop lying to your customers. This is not a Canadian company. Buy elsewhere.

Before you buy from this import company, look up the item. You'll find it on Temu and Amazon. Same photos, same items all brought in from China. At best Nordic Peace is a very misleading company, at worst it's a complete scam. Took a month to get the slippers I ordered, came from Asia and the customer service response was they design items in montreal and ship them in from other countries. Nothing is made in Canada. This is not supporting a Canadian company, it's the same fast fashion as Shein, Temu and Amazon.

22 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Hi Sarah,
As we mentioned in the email sent to you, Nordic Peace is a Canadian-owned business based in Montreal. While we partner with global suppliers, our team carefully curates each item. We aim to be transparent about this and are sorry if it wasn’t clearly communicated.
To be clear, the refund we issued was to make things right, not to bribe or silence you. We never offer incentives to remove feedback, but we do take all concerns seriously and strive to resolve them whenever possible.
Nonetheless, thank you for your feedback, it helps us do better.

Rated 5 out of 5 stars

The cutest floral jacket

I love my lily flower coat from Nordic peace, I stuck to my usual sizing, small and it was the perfect size, a little oversized but just the right amount, the jacket is also light weight but also gives some warmth, I got so many compliments on it and still get asked where I got it.

22 May 2025
Unprompted review
Nordic Peace logo

Reply from Nordic Peace

Thank you so much for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look