Nordic Nest Reviews 

Received very bad quality plates and return process is very slow

What I ordered was what i received and I got it in the specified time.

Update: they still have not offered me any sort of compensation and instead have insisted this is my fault. Avoid, avoid at all costs from purchasing here!

(Order number : NN0005182228) You will end up having to pay for shipping back if you decide to return, irregardless of what the reason for retuning. I am now left with a very expensive light shade that was incorrectly described on website which does not work with my decor. Returning this back will cost me so much money so feel this place is a complete scam and wish I’d just purchased this from a place where returns were free…

Not serious at all. After more than 2 months waiting for the products, I decided to cancel and have my money back. Still waiting for the refund… more than 100eur

first time I am dissatisfied with a purchase at Nordic Nest, they send tracking number for items that they never forwarded to DPD, and they say DPD lost the item. I called Customer Service twice, but no one did anything about it. I bought a carpet 2 months ago, I don't have it, order status sent.

Today my lamp (manufactured by Verpan) arrived that I waited nearly a month after ordering to receive. American dealers normally give estimates of 14-16 weeks lead time to receive Verpan products, and so I was willing to pay extra for cost + shipping from Nordic Nest in Sweden because they had the lamp in stock. Even though it was in stock, it took 2.5 weeks before it left the warehouse. After 1.5 weeks of shipping time (which is normal and expected) it arrived today in the flimsiest and thinnest box that is the manufacturer's box. It had absolutely no padding on the inside of it to protect the lamp and my heart sank when I saw the box in my mailroom because it had so many puncture holes on the sides of the very weak box. Of course the lamp shade has two pieces broken off of it, and can be traced to one of the large gashes in the side of the box from an impact.

I don't fault the shipping company--one must expect that any box you send in the mail will have other boxes stacked on top of it and will need to withstand at least some degree of handling. There is absolutely no way one could reasonably expect such a thin and unsupported box to protect a lamp as it journeys across continents.

What are my remedies? According to the website, I could pay to return the lamp ($230 more dollars) and attempt to work through the refund process for the $270 I paid in customs to have it imported. But wait! The lamp is backordered now and won't have any more in stock until December, 3 months from now. So now I am in a worse off position had I just been willing to wait the 14-16 weeks that American dealers must endure to receive product from the manufacturer.

My point in all of this is--I took a gamble to receive the lamp quickly and was willing to pay much more $$$ for that to happen, but I was surprised at how poorly this product was packaged which sabotaged my entire plan. Now I have to research how to adhere the broken pieces together and hope that works out. The resell value I could have gotten for the lamp in the future is now much less. And it is much too burdensome and time-consuming to attempt a return process with Nordic Nest.

As we say in America -- such a bummer.

Best of luck to you if you order anything fragile from this company! They will ship it to you in the manufacturer's box with absolutely no padding and I hope it stays intact for you!

Order Number: NN0005090035

Ordered outside chairs which showed in stock.
Received only the seat part no legs. Apparently they had been shipped in a separate parcel. Which was never delivered but returned to NordicNest. However, new legs have still not arrived and customer service is totally ineffectual. They’re polite enough on the phone but do nothing. WhatsApp and Emails they don’t respond to.
At the price of chairs at €643 per chair it’s really not ok.
Bottom line they’re using way too cheap and unreliable shipping.

Will forever go to Finnish Design Shop after shopping here. We ordered an expensive console, and it arrived damaged and with the wrong parts (they sent us a shelf part instead of the legs), so it’s completely useless. It took two months to ship, and now I’m waiting for them to ship the right parts, but I keep having to follow up with customer service to hear what’s going on. No one is giving us a time frame, they’re just saying they’ll take care of it and never following up.

Keep in mind we paid customs on the wrong part they shipped us. They said they’d give us 10% off, which is pretty paltry for the inconvenience, and then made no effort to follow up on how that would be applied.

I know it takes a while to ship to the US and they can’t help the wait times at customs, but their mistake is now our problem and it feels like they’re giving minimum effort to remedy it.

Delivered as expected.

very fast delivery and good product！

Excellent company, great selection of designer crockery at great prices. Super fast delivery and excellent customer service - 5 stars

Excellent customer support to counterbalance the very slow order acceptance.

** WARNING** Advertising and selling goods they do not possess.
Nordic Nest (under the BHG Group) are allegedly being investigated by US authorities for false advertising and solicitation.
Basically, advertising goods and receiving payments under pretence of having possession of the goods nor having legal contracts to purchase the goods from the brand manufacturers is the accusation.

Nice design. Fast delivery.
Product description should have been better making it clear that there is no dimmer functionality supported.

Bra service

I have received a parcel from Nordic Nest which was really not packaged well. I am assuming that some were goods returned from a previous customer as the boxes are old a clearly re-taped, I don’t like the products as they are nothing like I expected. The Amera ceramic range is bulky, ugly and looks more mass produced than not ! I have tried to call the office since the delivery and this has been an impossible situation as I am held on line for long periods with no reply. When I have tried to register the return the site is more than often off-line!!!! This is a ridiculous situation as they never are off line when processing an order……. eventually I have got onto the site only to be prompted by an order form, where half of the purchase is not registered on my order ….. I have emailed Nordic Nest asking for a call back, I hope this will happen soon. I wish to return my order as soon as possible. I have been a regular customer of Nordic Nest and have been happy with my previous purchases, but the last order has been hugely frustrating.

I contacted the company to ask if I could buy just a replacement glass lampshade for my beautiful bedside lamp - that I unfortunately had broken the glass on. I was hoping I didn't have to buy a whole new lamp. The company then offered to send me a brand new glass lampshade at no cost! They even shipped it to the UK for free (I originally bought the lamp in Denmark but live in the UK now). I mean it's almost too good customer service lol. I now have my beautiful lamp intact again.

Excellent customer service. Very fast response times and pragmatic ability to handle a case outside the regular automatic return flow. Thanks Wilma and Julie!

I bought a selection of drinking glasses- some were unsuitable- too large. The others I have kept and I am pleased with them. This company is based in Sweden and returns have to be sent there- £86.00 quoted from DHL to return them. That’s about what they cost. Customer service have not replied to me. Be aware that returns are not really an option from the UK for most things .