Nin-Nin Game Reviews 

3,194
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly competitive pricing, secure protective packaging, and remarkably fast delivery times for all their favorite collectible action figures and merchandise. Consumers also warmly mention the rewarding loyalty program and the extremely reliable website interface that makes browsing and placing international pre-orders simple. However, some customers also noted occasional delays involving order preparation, unexpected shipping hold-ups, and somewhat slower transit times than initially anticipated. A small group of people similarly experienced frustrating problems with canceled items, stock unavailability, or unhelpful customer service regarding damaged products arriving broken.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the incredible detail, articulation, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that packages arrive quickly and... See more

Price

Users describe positive interactions with price, highlighting that costs are fair, accessible, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and items... See more

Website

People report positive experiences with website, highlighting competitive pricing and a smooth pre-ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of my favourite sites to buy from, and not just Japanese sites. Ordering process and delivery is always spot on. Items always arrive well packed and in great condition to UK. They also run som... See more

Rated 5 out of 5 stars

Second time buying from this e-shop and everything was GREAT as the first time. All the figures were well protected, shipping by sea was flawless and everything arrived in mint condition. The discou... See more

Rated 5 out of 5 stars

I've been getting my collectible from nin-nin-game.com since 2019 and I've never been disapointed ever period!! They even have been there when I couldn't pay for one of my order at the time when m... See more

Rated 5 out of 5 stars

Nin-Nin Game was great to shop with. The site was easy to navigate and had a ton of options available. I couldn't pass up the amazing sales. Fast and safe shipping, overall a great experience. I will... See more


Company details

  1. Figurine Shop
  2. Collectibles Store
  3. Game Store
  4. Hobby Store
  5. Toy Store
  6. Trading Card Store

Written by the company

Nin-Nin Game is the specialist for Japanese Import of Video Games, DVD/Blu-rays, and hobby goods (figures, goodies, collector items, etc.) brand new or used, and your one-stop shopping ressource on the internet! Everything directly imported from Japan (Osaka) ! Since 2006, we provide Japan import enthusiasts a large and daily updated range of collector products and limited edition items only available on the Japanese market. All products scheduled to be released in the coming months are available for pre-order, and regularly added and updated in our catalog. Check our site daily for updates and specials! We ship Worldwide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(3,194)

510 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent!!

I’ve been buying here for a short while, but I’ve always been pleasantly surprised to buy in such a fair price and always received my figures in excellent condition. The delivery time is always quite reasonable.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and prices

I have bought many figures through this fantastic website, and it is really helpful for me as a Mexican that most prices definitely are cheaper and better than USA websites for me, and I’m glad that their customer service has been really helpful in times where I needed it. The delivery price also excels and everything arrives just nicely protected. Couldn’t be more happier to be a customer here!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Simple and to the point. Got my order in a good time and in perfect condition. Was packaged extremely well.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

The website is very easy to use and…

The website is very easy to use and easy to navigate on. The prices are amazing but can be a little expensive when the item has been released for a while but that doesn’t really bother me tho. The shipping is amazing, very fast and very efficient. Sadly the tariffs I have in my country hold me back from making purchases all the time but when I do I all ways get the best service. Thanks Nin Nin game a site I definitely recommend.

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Bruh give me head

I got the revoltech symbiote spiderman and ts is gas. It also got shipped mad quick. It came with two normal heads and no angry head, but thats the mfs in japans fault ig… went through customer support and they said they couldn’t get me my replacement head but thats #fairs

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Nin-Nin Games tou guys are awsome

With all do respect I apologize for being so rude at the beginning for sending me the wrong order. I know it was a mistake just be careful next time, people Nin-Nin Game is a really good company they send me the wrong figure. But the good part they where still able to send me what I order and let me keep the wrong order they send me like say sorry to me I for gave Nin-Nin Game. They are really really professional by there mistakes and wait times it's because Nin-Nin Games has so many orders it can get really confusing for anyone working on getting the right orders done correctly. So dont worry people and there figures are real no imitation figures all sealed fresh out the box for making up to me Nin-Nin Games I give a 5 star rating heres some pictures of my self holding the correct order very very sat I highly recommend believe me guys we are not all perfect what we do at time. I will be ordering again thank you Japan I love you guys I hope I go visit and come back home what so many figures.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled

Cancelled,

I pre-ordered a 350 dollars item, after the payment was made, they sent a notification saying that an government issued ID was required. I took my time since I had none, and they cancelled, they refunded the money by converting back to my currency, I lost conversion money in the process and did not get what I ordered

24 June 2026
Unprompted review
Rated 5 out of 5 stars

The BEST Japanese figure shop!

Second time buying from this e-shop and everything was GREAT as the first time. All the figures were well protected, shipping by sea was flawless and everything arrived in mint condition. The discounts on the figures were amazing and also they have rare figures for sale.
Last but not least, they really care for international customers, as an Italian I will ONLY buy from NinNin as I said in my previous review.
Truly astonished by their professionality, thank you very much! <3 in

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Really great customer service

Really great customer service, great shipping rates, and selection.

Shop with confidence. It's cool how they often have manufacturer exclusive parts for figures. I feel like this shop is overlooked compared to others, and is a great service.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

Could be perfect but...some disappointment

Could be perfect but there have been a couple of times where they added extra shipping costs very high! They should be calculating better before asking, that's not professional.
I have to add that the delivery time started isn't real (3-7 days started, it's 10 days and it's still in Japan). Still no answers.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service

I would like to give a HUGE thank you to Etienne. When i was having some issues with my order that had me incredibly upset. They were able to help out and get my items shipped to my home. I am very happy with my orders and think Nin-Nin is great. Thank you so so much.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Nin-Nin's services for a couple of years now, and...

I've been using Nin-Nin's services for a couple of years now, and little by little, I've replaced conventional Japanese stores like AmiAmi and Mandarake with them. Nowadays, almost all of my purchases are from Nin-Nin. You may ask, "What are the advantages?"
1. Availability of exclusive figures, even after they have sold out in most places. 2. Fast delivery with no problems during customs inspections. Now, this is definitely their best feature because they always have imports and customs regulations in mind, if you catch my drift. ;) Four, their soon-to-be-available feature is pretty cool. Their customer service is also excellent. They respond quickly and always resolve customer inquiries. Finally, they now have an unlimited warehouse service!
I almost forgot: Their loyalty points are not a joke, and you can actually get good discounts with them.

Recommended? Yes, without a doubt. ;)

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, friendly and Helpful.

They have an excellent selection of collectibles at very competitive prices. Service is always fast which shipping being even quicker. Would not go anywhere else for imports to the UK.

21 April 2026
Unprompted review

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