Nightline Group Reviews 

Parcel went missing so I've been informed even though it was collected by nightline.I dont believe this,as it happens too many times.How can a parcel go missing from a van?I spoke with the supplier they said it frequently happens.A terrible experience and obviously management don't care because they aren't accountable for the lost property..If they were personally accountable they would initiate a better protocol to eradicate the lost trust of customers and suppliers.

These people are a disgrace. Should not be allowed to operate.

Bad service. The drivers are keeping parcels in vans and not delivering. Very ignorant. Customer service team is not able to find drivers for the update. The delivery takes 4-5 days instead of 1 day as promised. Service is horrible.

This must be the worst company ever ,received someone else's package,couldn't get through on the phone ,sent an email but they couldn't help ,I had to find the person myself ,AVOID AT ALL COSTS ...

Nightline Limerick. Failed to deliver my package. I tracked it and watched it go out everyday and return to the depot for 3 days.
I phone up and was told my package was returned initially, then I was told the van broke down on a Wednesday, then I was told the van broke down on a Tuesday, then I was told she would have to go to the warehouse and she might not be able to find my package.
I eventually had to drive out and pick it up myself. When I asked the woman at reception why it was not delivered she told me there was no big deal. The van broke down...so she lied basically and did not realise that I paid for nightline to deliver this package and then had to collect it myself. Avoid this service. Its really poor form.
If you're not receiving your package I would advise you to go get it or you may never see it.

Told parcel would be delivered on friday between 2and4 now wednesday 4 phone calls 4 emails later was told it was put in a green door postbox our door is white and a box with shoes would not fit in a postbox customer service is hopeless the reviews are so true

The worst courier service in the world. From the multiple packages I’ve had the misfortune of being sent through this company, they’ve lost one completely (€40 I’ll never see again), and every other one has taken more than a week after the expected delivery date, with me making multiple phone calls enquiring as to the status of my delivery. They are an absolute joke and should be avoided like a bus full of COVID-19 patients.

Horrific service. Nespresso use them and I've had nothing but hassle. From deliveries not arriving to leaving €100 worth of pods at the front door (on a main street) and leaving before the door was answered. Still waiting on a package due as a gift weeks later which has been apparently in and out of their possession

Well were will I start orderd my box from virgin media which was was scheduled to be delivered on Wednesday August 4th by NIGHTLINE between half 3 to half 5. Half 5 came no order arrived I rang customer care and was told the driver is running late. Rang again approx 6pm was told the driver will be with me in the next hour still no show. Rang again at 10 to 7 still no box was told the driver will ring me and will be with me in the next half hour. Checked my tracker the driver had said he had attempted delivery and phoned me at 6.15pm which was not the case, No box came therefore I rang first thing this morning told the box would arrive by 4.30 pm 2 further phonecalls still no box was told it never left the depot to go out for delivery although I had been notified previously it wa son route for delivery. Rang again and was told it is on the way still never arrived. My 9th and final call I was told the manager was looking into it after previously requesting a call back from a manager to be told the manager is gone home. Absolute shambles of a company not one call back and still no delivery received.

Only had bad experiences with these guys including the numerous times that they pretended to attempt delivery when somebody was at home. Joke of a company.

I just read some reviews that echo mine... Wow, really bad.
I had a next day delivery due yesterday (August 5th)
I had no delivery window provided, and just assumed it would arrive at my door during working hours, I had a unknown number on the call log of my phone at 8am, no voicemail or anything left to identify caller.
I rang the number back at 1030 (I have a very small child, I'm pretty busy) and I asked who the person was, they said they drove for UPS/Nightlife and couldn't find my address, so my parcel was returned to the Sligo Depot (Live 55+ miles away from depot)

I asked why didn't he use the Eircode on the address?
I asked why he didn't leave an identifiable message on voicemail?

He answered that he done all he could to get the parcel to me.

No, no not even close.

Exasperated at the lack of care or responsibility, I hastily took leave from the call.

How absolutely ridiculous.

Nightline/UPS is a shambles if they believe this good order - course I emailed HQ but following that total disregard yesterday, I doubt if any good training would get those socks pulled up.

Private individuals are not exempt from acting professional - if the service they provide demands it.

Eircodes - Delivery drivers - use them!!!!

Edit ; Friday 14/08/2020 still no parcel, I contacted the Sligo Depot twice, I contacted Customer Care in Dublin 3 times, and I rerouted the item to parcel motel one full week ago - it's still on hold in Sligo Depot on tracking... Absolutely disgraceful.

**Edit: more depot calls and complaints to Dublin Customer Care after the above, 4 times I would reroute the item before I could collect it, all in all 3 weeks.
Disgrace.

Avoid - or when Nightline is seen as the courier for an item, reroute immediately to a drop off and collect it yourself.

Worst customer care experience regarding parcel delivery I have ever encountered.

Absolute terrible company. My delivery was delayed for a month and communication throughout the process was atrocious. Apparently the reason for delay was a simple missing commercial invoice detailing the contents of my packages- which I not only submitted a digital copy of but provided a physical copy of upon pick-up of my packages. I have emailed support MULTIPLE times regarding a complaint and wanting compensation for my shipment being a month late when I paid for expedited shipping and then having to repurchase the contents of my packages because I was for two weeks told that my packages were lost and needed certain things from the contents. Still, to this day, I have not received any response to my complaints. This company is pure sh!t. Don't waste your time.

Waiting for a parcel from RS. Nightline courier didn't even bother taking the parcel to the door. Just threw it through the gate and left it on the ground. How is this shower still in business?

Delivered today as promised next day delivery 1st thing in the morning
A1 job from Waterford depot didnt get drivers name but good job

Another disgraceful courier company. Waiting in for an important package, eventually track it and it says undelivered because they couldn’t locate me and I didn’t answer the phone. Lie lies and more lies. We should have the option for no stars on this

Waiting for a delivery for two days and hasn't shown up made contact with the sports shop which offer next day delivery I ordered from, nightline have the package with them but for some reason the item is pending and the sports shop don't know why they contacted them also and said got no reply.

Horrible just horrible. Avoid and stay away from these jokers who calls themselves a company. Waiting for virgin media modem 2 days already with same excuse after waiting 10 minutes in line only to speak with rude customer service person who did not even let me finish explain my issue and interrupt me by shouting to provide tracking number. All details on their site are correct including phone number so how come the phone did not ring in 2 days and report says customer did not reply. Funny thing is that customer service rep told me, they could not find the place. Bear in mind they even have correct eir code. Terrible bunch of lazy unprofessional people. I'm surprised they still exist. Something should be done about these jokers.

Absolute crap service. They lost my parcel and no help from anybody.
400 euro parcel missing.
All what I have from them is sorry but we don't know where is your parcel now and we will get back to you.
4 week and No reply.

Just ridiculous and unprofessional. Gave me the absolute run around trying to get them to tell me where my package was.

If it was possible to give less than 1 star I would've. The worst service ever. Even if you order something urgent they will be late. Said the order will be delivered by 3rd. Never happened then said it won't be delivered until Monday. So its better if you collect from depot. I changed to delivery to collect from depot, said it will be ready by 4th. But they do not have collection stamp and can't give me the parcel until Monday. Like wtaf. Its with ur warehouse, sitting there from 5 days. I live 15 minutes away, you can't deliver it in 15 minutes? Or cant even get it ready for collection. Useless noobs.