NFU Mutual Reviews 

NFU staff were helpful and friendly and the claim was quickly reimbursed once completed.

I have been with NFU for 16 years and this week made my second claim.
Arrived back last Tuesday from 10 days holiday to find my freezer had completely defrosted a week before due to a power cut that threw the circuit breaker.
I called on Wednesday morning to the Warminster branch and got straight through. The agent called me straight back to confirm I was covered and asked me for a list of the contents with replacement costs and a description of the freezer.
We did that later that afternoon. By 1800 it was confirmed that we would receive all I had claimed for less a £50 excess.
But the most incredible thing was that the cash was in my Bank later on Thursday.
Wonderful service , wouldn’t dream of going anywhere else.

NFU are very knowledgeable and easy to work with if you have a claim.

Treated like criminals and pretty much had sort the whole claim out ourselves with no support from NFU !!!!!

Terrible service. I made an official complaint about an ongoing claim involving a fallen tree which was not actioned at all - I ended up paying £3800 out of pocket to get the roof mended. U ahve had no resolution 6 weeks later-

To add insult to injury, the NFU have refused to cover our home after one failed payment which was an oversight during a period of severe illness, leaving two vulnerable adults in an uninsured house. My mother used NFU for 40 years - it’s an absolute scandal. I’m sure the papers will have something to say about this.

I couldn’t recommend the NFU to anyone, please avoid especially if you are in anyway vulnerable they will not look after you.

NFU Mutual's service during the claims process was as easy as could be expected given the accident experience. We were regularly updated and have no complaints with the service received.

NFU are the best insurance company I have ever dealt with. Following a roof leak they swiftly sent a loss adjustor who efficiently helped me through the process. The claim was settled quickly and every consideration was given. I am most thankful to have them by my side.

Everything deal with quickly and fairly

Amazing company dealt with them for 15 years wouldn’t deal with anyone else

Great fast response to assess and process claim

First class claim service. Staff friendly and helpful, very proffessional.

This was the first time since my husband died that I have had to make a claim and I found the staff very helpful in explaining the procedure. Many thanks to them.

Our claim took 2 years and 3 months to complete. I felt I had to fight NFU for every penny! Not what anyone needs when they’ve had to move out of their home to dig up their entire floors. There was no compassion whatsoever!

The fact they listened to our story/claim.. it had all been so so stressful. But we received compensation so joy and relief. Everyone was helpful when I phoned. All resulted in joy!

Amazing service, quick efficient response, no silly questions and pay was imediate with no quarrels. 11 out 10.
Derek from Hull

My daughter contacted NFU for me and was pleased that , when you had the required information, you settled my claim in full.

After a car accident which I was not at fault, but my car was written off, NFU sorted everything at 5.30 in the morning, including recovery, getting home if needed,courtesy car the same day and a good prompt settlement. They also put me in touch with health professionals,as I was injured.They made a horrible experience into something I could cope with, I cannot thank them enough, Well done!

NFU made it easy to go through the procedure of the insurance claim after an unfortunate accident.

I thoroughly recommend NFU’s service. Their response is excellent and they were fully supportive when I needed to make a claim. I would not hesitate to recommend them