Great range of clothes and so pleased they go up to size 26 and 2XL . Unfortunately the larger sizes are not sold in-store therefore, every time I want to see something, I have to go in-store, get t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered bedding which was exactly what I expected. I also ordered some jeans and yet again am having to return them due to the difference in sizes. It’s getting to be a regular occurrence that I alw... See more
I would normally give Next 5 stars but on this occasion the person I placed my order with was not at all pleasant and was very off hand. Your staff are usually very friendly and helpful. However, my... See more
I ordered a couple of lovely toddler fleece jackets online as I couldn't find them in store. I had a bit of trouble with the site crashing but was able to order and collected them from my local store.... See more
Company details
- Clothing Store
- Children's Clothing Store
- Cosmetics Store
- Fashion Accessories Store
- Furniture Store
- Sportswear Store
Written by the company
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
Contact info
Next Head Office, Desford Road, LE19 4AT, Leicester, United Kingdom
- 0333 777 8000
- customer_team@next.co.uk
- www.next.co.uk
4.3
Excellent
300K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Excellent service and high quality clothes
The order was quick and easy and I received the order the following day.
Unfortunately the jumper was returned as the neckline was too high and tight for me but the jumper itself was a lovely dusky pink and had a lovely feel to it.
Very disappointed with the jumper but the petite cords I ordered were a great fit.
Excellent service at the store when I returned the jumper.
25 September 2026
The best experience always and ever
15 August 2026
The assistant was so helpful and…
The assistant was so helpful and friendly, also knew exactly what I was asking
25 September 2026
Delivery was quick and arrived on time
Delivery was quick and arrived on time
Quality items always
25 September 2026
Hounslow branch staff are always…
Hounslow branch staff are always helpful, polite and friendly. the store is kept clean and organised.
25 September 2026
There was an issue with my order with…
There was an issue with my order with and item being paid for but then not available when I went to collect. The customer service team arranged for a new item to be sent to a more convenient location. Thank you
25 September 2026
Prompt delivery service
25 September 2026
Been with next since it started
Been with next since it started, never had many problems ,and if there has been any ,they have been sorted ASAP, nothing is a problem to them ,and the goods are good quality too
25 September 2026
Excellent service
Easy to order online. I chose click and collect and the order arrived on time and the system in store was quick and efficient. Friendly anc helpful staff
25 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have still not received my order…
I have still not received my order ordered on the 13 September
No help at all. Really bad. No refund either.
25 September 2026
Reply from Next
Hi Mrs Lawrence ,I’m really sorry to hear that you have not yet received your order. We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
Customer service is great
Customer service is great. I bought table lamp.It is beautiful with great quality.
25 September 2026
Delivery driver left item in communal…
Delivery driver left item in communal porch, did not inform us of presence.
25 September 2026
Reply from Next
Hi there I’m really sorry to hear that you did not receive confirmation of your delivery. We would really like to put things right for you. We’ve emailed you for some more details so we can contact you to discuss this matter further. We look forward to speaking to you soon.
The Next app is very easy to use
The Next app is very easy to use, either ordering, paying my bill or just brousing. Returning clothes at my local store is easy. I love the products. I like that I am kept up to date with my orders.
25 September 2026
Pillows
Been a customer for years love quality clothes and household goods prices also good.
25 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.