Nexa Law Reviews 

266
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and proactive in driving property sales forward smoothly. People really appreciate the clear communication, expert advice, and reassuring guidance, which makes complex legal processes feel much easier to handle. Some reviewers were not happy with the service, mentioning slow communication, unresponsiveness, and frustrating errors in important documents or emails. A few consumers also felt that having too many clients on the books led to a lack of adequate personal attention, causing unnecessary delays. Conversely, a small portion of people felt that getting concise answers was difficult when dealing with certain staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and efficiency... See more

Service

People report positive experiences with service, highlighting efficient communication and professional... See more

Customer service

Users describe satisfaction with customer service, noting that staff are consistently responsive,... See more

Response time

Consumers find response time to be exceptionally positive, praising the swift and prompt replies to emails... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely TOP in regard to prompt responses, communication and support throughout selling your home. If you looking for quick transparent solicitors NEXEA Law is the way to go. JAYNE and REBECCA who... See more

Company replied

Rated 5 out of 5 stars

Nexa Law has been fantastic in supporting us in our house buying process. We've been through 3 houses as FTB and Samuel and the team were supportive throughout. Prompt responses, clear cut information... See more

Company replied

Rated 5 out of 5 stars

Sara and Wesley were extremely helpful, proactive and kind whilst dealing with the sale of my late father’s property. They arranged as much as they could without involving me when possible, which was... See more

Rated 5 out of 5 stars

Wesley & Sara did a fantastic job getting our house buy through super fast. In normal circumstances stances this would have taken double the time however, they made it work. No problem communicating... See more


Company details

  1. Lawyer

Written by the company

nexa law - providing legal services based around our core values of flexibility, value for money, quality and customer service. Call 0330 024 2420


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(266)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

I cannot recommend Jayne and Rebecca highly enough. Without them pushing every step of the way our chain would have collapsed. They were friendly, approachable, determined, diligent and kept us informed every step of the way. If you want a solicitor that is going to fight for you then Jayne and Rebecca are it. The rest are just playing at it! Thanks Jayne and Rebecca, we are very grateful.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

They are very professional

They are very professional, friendly, trustee solicitors. They make their clients to be aware of every step they make and understand every detail they know by explaining and advising.

They are really good solicitors whom I really recommend to everyone.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

A Perfect Conveyancing Experience.

Jayne started with a clear description of the total cost of her service, broken down into constituent parts. She was prompt to respond to all queries, and highly diligent in ensuring matters proceeded efficiently. She has an assistant, Rebecca, who ensured all documents were issued in a timely fashion and was extremely helpful when we needed to call her. Both were were very friendly and helpful throughout. I wouldn't hesitate to use Jayne and Rebecca again if I needed to.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Wesley & Sara

We recently bought our home using Nexa Law & were delighted at the professional & friendly service we received. Wesley & Sara were both brilliant - they communicated well throughout & offered help & support as needed. I was especially impressed at the speed in which they responded to any queries & would not hesitate to recommend them to family & friends. Thank you very much - we really appreciated your assistance in our journey.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Best experience for Sale/Purchase Conveyancing

Jayne and Rebecca were brilliant throughout the whole process, from a speedy quote, to keeping us updated over email or phone as the process progressed. Both were very straightforward and open in all discussions, happy to explain anything which was unclear, and quick to respond. All their communication was conducted in an exceptionally friendly yet professional manner. Couldn't ask for more, and would definitely recommend their services.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, knowledgeable and very helpful.
Would recommend to friends and family.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Jayne and Rebecca

Jayne and Rebecca made the whole house purchasing process feel so much smoother than my previous experience and always went above and beyond expectations. They were more than happy to help with even the smallest of queries and are both such lovely and friendly people! They were open and honest and explained the processes well, keeping me updated every step of the way, which made me feel much more at ease throughout. Thank you both so much, you've made a usually stressful time so much easier. I would definitely recommend!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I cannot thank Jayne and Rebecca…

I cannot thank Jayne and Rebecca enough, nothing was too much trouble, I was kept updated every step of the way throughout the sale and purchase of my property. Any queries I had were dealt with promptly and efficiently. I cannot recommend them enough.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful service from start…

Absolutely wonderful service from start to finish. Both Wesley and Sara kept us in the loop and were always there to answer any questions as and when they cropped up. Highly recommend and will always come back if we need a solicitor. Thank you very much.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Julie Mortimer from NEXA

Julie Mortimer from NEXA, 4 weeks only from mortgage offer to completion, not much back and forth communication, smooth and supersonic especially nearly Christmas closure !

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Rina is an expert in her field

Rina is very knowledgeable & efficient. Always trusted her to act professionally & ensure our interests were covered. The feedback following instructions were timely and concise.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service from Rina from Nexa Law. We ran into huge issues with a very incompetent housing association during my father’s property sale, which resulted in a lot of back and forth and
had it not been for Rina and her persistence to sort this out for my father, I think we would have lost our buyers. Rina was always quick to reply to emails and she fought hard for us during a very stressful time. Cannot recommend her highly enough! Absolutely magnificent service.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Property sale & purchase - great experience

We had such a great experience with Samuel Ogden and his team at Nexa Law who worked on our property sale and purchase. They were incredibly responsive, which kept everything moving smoothly and made the whole process so much less stressful. They explained every step in really clear and simple terms, so we always felt confident and kept in the loop. Everyone we dealt with was absolutely lovely and so easy to work with—it made such a difference. We’re so grateful for all their help and support; they made what could have been a tricky process feel so straightforward. Huge thanks to the Samuel and the rest of the team, we couldn't recommend them highly enough!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Solicitors from NEXA law helped…

Jayne and Rebecca from NEXA law helped us with the sale of our house as solicitors. They answered all our many questions patiently and were contactable within 48 hours. On many occasions, their response time was much shorter. Recommend!

2 December 2024
Unprompted review

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