I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
Company replied
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My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
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Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
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I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
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Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
780 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Learned shortly after I’d have saved…
Learned shortly after I’d have saved over $50 buying through Ticketmaster. Never again.
10 June 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your feedback. We're sorry the price felt higher than elsewhere. Ticket pricing is dynamic and managed by the production based on demand and availability, which is outside of our control. We do always work hard with our partners to secure the best prices available and we're sorry this wasn't the experience you had.
Very very good!
Easy to select the show, day & time I wanted. Excellent pic of seating chart and several tier prices.
10 June 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! Really glad the show selection, seating chart and pricing options all hit the mark. We hope to see you booking with us again soon!
Many available show options
It was very easy to look at available seating for various shows that will be playing when we will be in New York. We just had to choose between them. So many options!
7 June 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased the platform made it so easy to compare shows and availability for your trip. We hope you have an incredible time in New York!
It was amazing
It was amazing! We came up from Florida to see, “Hamilton”! It was my daughter’s graduation present and she absolutely loved it!
27 May 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for this! A graduation present trip to see Hamilton — we love to hear it! Really glad she absolutely loved it. We hope to see you booking with us again soon!
I buy all my theater tickets through…
I buy all my theater tickets through New York Theater Guide! They are a wonderful organization - trustworthy and efficient. Purchasing tickets is easy, and they are extremely accommodating.
5 June 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad New York Theater Guide has been such a reliable companion for your theatre visits! We hope to keep delivering on every front and see you booking with us for many more shows.
Great for finding tickets
15 March 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad we could deliver! We hope to help you find your next great show very soon.
Quick and Easy Customer Service Experience!
The chat bot actually was able to connect me with a human who solved the issue quickly within 5 minutes.
5 June 2026
Reply from New York Theatre Guide
Thank you for your review! Really glad the chatbot could connect you to a real person so quickly and that everything was resolved within 5 minutes. That's exactly the experience we want to deliver. We hope to see you booking with us again soon!
Great customer service
Great customer service. Thank you so much for your help.
4 June 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad we could deliver great customer service when you needed it. We hope to help you find your next show very soon!
Bought tickets to wrong day by mistake
Bought tickets to wrong day by mistake. Wish the final sale information had been more predominant.
3 June 2026
Unprompted review
Reply from New York Theatre Guide
We're sorry to hear about the wrong date and we appreciate you flagging the final sale visibility. Making sure key information is clear at the point of purchase is really important to us and your feedback helps us improve. We're sorry for the frustration and we hope to see you back with us soon.
Reply from New York Theatre Guide
We're really glad we could get the problem sorted so promptly. We hope to help you find your next show very soon!
There was an issue with our flight…
There was an issue with our flight being delayed three (3) times, meaning we would miss our scheduled show today. The company worked with us to use it later and "Sam" was excellent in communicating back with me and offering a solution. Thank you all so much🫶🏾
4 June 2026
Reply from New York Theatre Guide
Thank you for your review! Three flight delays is an incredibly stressful situation and we're really glad Sam could communicate with you throughout and find a solution that meant you could still see the show. We'll make sure he knows how much it was appreciated. We hope the rescheduled show is everything you're looking forward to!
Operation Mincemeat was a spectacular…
Operation Mincemeat was a spectacular musical! The performances and choreography were both so tight.
Go see it!
3 June 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! Operation Mincemeat really is something special and we're so glad it delivered. We hope to help you find your next spectacular show very soon!
Easy to order tickets on-line!
2 June 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad the process was so straightforward. We hope to help you find your next show very soon!
Jess helped me with getting tickets to…Harry Potter
Jess helped me with getting tickets to a show with a voucher. The response to my question was answered via email within 30 minutes of asking it.
3 June 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased Jess could help get the voucher working and get back to you so promptly. We'll be sure to pass your kind words along. We hope you enjoy the show!
Excellent service, friendly and reliable customer service.
I received the best service I could have from Marika. My credit card had problems at the time of payment, resulting in a duplicate payment.
I sent the message at night, around 9 pm, and the website's response said they would get back to me. Before 9 am, Marika had already resolved my problem.
I am immensely grateful!
2 June 2026
Reply from New York Theatre Guide
We're really glad Marika could get straight on it and have everything resolved for you first thing in the morning. A duplicate payment is never a fun situation and we're pleased she could take the worry away so quickly. We'll make sure she sees this!
Very easy to book tickets on line with…
Very easy to book tickets on line with ur site!
1 June 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad it was such a smooth experience. We hope to help you find your next show very soon!
I never got to see the show because…
I never got to see the show because according to you the show was cancelled. So as of now i am out more than 1000 dollars. Seems like i have been scammed
12 May 2026
Unprompted review
Reply from New York Theatre Guide
We're really sorry to hear you're in this situation and we want to help. We've requested more details so we can look into your booking. If your show was cancelled, you will have received a 100% voucher for the full value of your tickets. If that voucher hasn't come through or isn't working, or you'd like to process a refund instead, please reach out to our team and we'll make sure a refund is taken care of for you.
Finian was very helpful and took care…
Finian was very helpful and took care of my request right away. Great service!
1 June 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased Finnian could get your request sorted straight away. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Finnian was excellent and helpful and…
Finnian was excellent and helpful and responsive. Thanks!
29 May 2026
Reply from New York Theatre Guide
Thank you for this! Finnian is brilliant and we're so pleased he could deliver such a helpful and responsive experience. We'll pass your kind words along and hope to see you booking with us again soon!
Sam was extremely helpful
Sam was extremely helpful - went above and beyond to help fix my issue
27 May 2026
Reply from New York Theatre Guide
Above and beyond from Sam — love to hear it! We'll make sure she knows how much it meant and we hope to see you back with us soon!
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