Newyorksightseeing Reviews 

130
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

This is a scam. Ordered tickets for Philadelphia Zoo. Zoo told me they are not in partnership with each other. After attempting to receive a refund and emailing multiple times, a "George" emailed me b... See more

Rated 1 out of 5 stars

Sat on the bus without moving for over 30 minutes with a tour guide that had such a heavy middle eastern accent, none of us could understand him. Protestors were marching (president-elect Trump); howe... See more

Company replied

Rated 1 out of 5 stars

Buyed online, immediately charged from credit card. No confirmation email, took almost 4 hours to get the tickets in the main office... Bad staff, not helpful, even bus guides. No enthusiasm, except... See more

Rated 5 out of 5 stars

I am commuting since 2002 to 2012 but first time can view NYC real great way to know the city -not only out of city people I suggest each and every person want to travel by gray line. specially with... See more

Company details

  1. Travel & Vacation

Written by the company

Enjoy deluxe double decker, hop-on, hop-off bus tours that include Uptown, Downtown, Brooklyn and Night loops. We also offer fully escorted foreign language motorcoach city tours in German, French, Portuguese, Spanish and Italian with top multi-lingual tour guides. Our one-day excursions to Niagara Falls, Philadelphia, Washington D.C., and Woodbury Common premium shopping outlet mall, are favorites too. Gray Line New York Sightseeing sells all major attractions tickets and we have trained FIT (For Independent Travelers) group, and charter sales staff ready to assist you. Gray Line New York Sightseeing, is independently managed and operated. We are ENTERTAINMENT!


Contact info

1.8

Poor

TrustScore 2 out of 5

130 reviews

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1.8

All reviews

(130)

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Rated 5 out of 5 stars

Good service

Had an amazing trip to new York , with out new york site seeing vouchers we wouldn't have got all the attractions seen.. they where helpful and friendly ..

20 November 2016
Unprompted review
Rated 3 out of 5 stars

average, enjoyable but some flaws

The guide pointed out landmarks but was not specific as to their location. The Windows inside the bus were covered with a film which made it difficult to see through, therefore had to sit upstairs and it was
Cold.

18 November 2016
Unprompted review
Rated 5 out of 5 stars

Well worth the money

We wanted to do a helicopter tour of New York and looking at the internet Newyorksightseeing was probably the most competetive, but it had loads of add ons, 48hrs bus tours uptown, downtown, Brooklyn and night tour. Boat tour, comedy club and other things. The helicopter tour was excellent 20 mins ride and seeing all the sights, the hop on hop off was also very good, with very informative guides. I would definitetly recommend the river tour, you will get some great views of NY, Statue Ellis island and more.
We only had two days in New York and it is a very busy city so you can only do and see so much, but i would recommend the sightseeing tour it was well worth the money

18 November 2016
Unprompted review
Rated 3 out of 5 stars

TRIP QUITE GOOD, BOOKING DIFFICULT

I enjoyed the "Bronx Tour", though only about opne quarter of the trip was in the Bronx. Of the two guides we had, one was good and responded well to questions, and the other was set on giving the set script regardless.

The booking experience was very poor. From 74th street where we were staying, we had to go to 55th street to collect the tickets we had booked on line, and then to 122nd street for the start of the tour. It was difficult to collect the tickets because we had not been able to print out our booking confirmation, although I had it on my iPad, which was not sufficient for the booking agent (this is not how the process is described on the website).

18 November 2016
Unprompted review
Newyorksightseeing logo

Reply from Newyorksightseeing

Hello Mrs. Johnson,
Thank you for pointing out your booking difficulties. We are working on an easier redemption procedure for all bookings purchased online. Presently, all guest must print and follow the directions of redemption listed on that particular voucher. We are happy to hear you enjoyed The Bronx Tour and we hope to see you again on another of our great tours.
Regards,
Julia

Rated 4 out of 5 stars

NYC sight seeing tour

Good tour depending on what kind of tour guide you get. You can hop on and off as many times as you want. First guy was pretty lame but the second guy was very knowledgable and explained alot of landmarks and attractions. As long as you have an interesting tour guide its pretty neat. Otherwise it would have gotten 5 stars.

17 November 2016
Unprompted review
Rated 5 out of 5 stars

Great service Jimmy & Shawn

We had 2 experiences with sightseeing and both were great..!
First was the uptown bus tour which I booked online. Easy to book. Unfortunately I had prebooked a specific day - which was the wettest day of the week. This didn't spoil the experience as we had Jimmy as our guide. A truly knowledgeable guide even though you couldn't see out because of the rain we still felt that we got the full experience.
Second was our encounter with Shawn (8793). He stopped us outside the Empire State, and we had walked past many of your agents... His charisma help to get our attention. We were only planning to attend ESB but he got us express tickets and upsold us another trip which was equally amazing as the ESB. What can I say? Shawn saved us a lot of time and money, so for that Thank You..!

17 November 2016
Unprompted review
Rated 1 out of 5 stars

100% Disappointed

Sat on the bus without moving for over 30 minutes with a tour guide that had such a heavy middle eastern accent, none of us could understand him. Protestors were marching (president-elect Trump); however, there should have been some disclaimer stating normal routes would be altered, delayed, etc. We had two of our grandchildren with us and they were bored to death. We hopped off after one stop, wasting our $200+ tour.

17 November 2016
Unprompted review
Newyorksightseeing logo

Reply from Newyorksightseeing

Good afternoon John and Penney,

I would like to sincerely apologize for the service provided that you have been prompted to contact us with a complaint. Sometimes there are instances that are beyond our control and our tours are delayed and or are forced to be re-routed. We are also sorry that you had a hard time understanding our tour guide. Please rest assured that your issues have been forwarded to our Operations and Tour guide managers for Grayline NY to be addressed. We thank you for your comments as we understand that your comments are important to our success because we rely on our guest to let us know how we are doing and how we can better meet your needs. We do our best to provide you with an excellent experience. We are sorry once again that we fell short of that expectation on this particular day and hope to service you once again sometime in the future.

Kind regards
Greg
Manager of Guest Relations

Rated 5 out of 5 stars

Best way to travel NYC!

The best way to travel NYC and get a good tour of everything! With the unlimited hop on/off stops in Downtown, Uptown, the Bronx, Brooklyn, and even water taxi tour of the riverfront and Statue of Liberty, there's no better way to go. Recommended for families with littles and older people that have trouble getting around. This was my second time to use Grayline double decker red buses in NYC and would do it again.

17 November 2016
Unprompted review
Rated 4 out of 5 stars

Hours of the bus tours

My husband and I had a great time however we wished the buses started earlier and ran longer for the hop on and off tours. We also did the twilight boat cruise however it was a problem that when it was over we had no way to get closer to our hotel, and needed to walk some and eventually get a taxi.

15 November 2016
Unprompted review
Rated 5 out of 5 stars

Nice experience!

The boat ride was very educational and has convenient stops at the favorite sights! MUCH more comfortable than riding the subway around town to see the same!

14 November 2016
Unprompted review
Rated 4 out of 5 stars

Touched on all the landmarks.

A 12 hour journey from Times Square. The tour touched on all the major landmarks providing adequate times at each spot.

There were grumbles from other passengers about not stopping and driving by some Washington DC landmarks but with just a day, book a longer tour or stay in the area for a few days.

Great tour leader, humorous and accommodating.

14 November 2016
Unprompted review
Rated 5 out of 5 stars

One World Observatory

Worth the money. Can't wait to go again. A must if you don't want to wait in lines. Great discounts on prices on line.

11 November 2016
Unprompted review
Rated 4 out of 5 stars

Tours great, coupons confusing

All tours excellent, guides very knowledgeable and entertaining.
All the printed coupons seemed excessive, hopefully a better method can be found.

10 November 2016
Unprompted review

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