Newsstand Reviews 

466
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Always use Newsstand for imported American Sports Magazines, among others. Great customer service, friendly staff, Superb prices and very fast postage. The mag selection is second to none, f... See more

Company replied

Rated 5 out of 5 stars

Hi! I am Traian and i am from Romania! I am buying magazines from newsstand for almost 5 years. I really apreciate the section of american magazines. But also there is room left for other american mag... See more

Company replied

Rated 5 out of 5 stars

Have been using Newsstand for several years, and find it difficult to fault their service. They will prompt when the subscription on a magazine is nearing it's end, and offer a flexible renewable sys... See more

Company replied

Rated 5 out of 5 stars

I'm in California , USA. I've been subscribing to British magazines for over 30 years . First from an American importer, who retired . Then from a British exporter who decided to close their business... See more

Company replied

Company details

  1. Newsstand
  2. Circular Distribution Service
  3. Magazine Store
  4. News Service

Written by the company

Single copies or flexible subscriptions starting immediately. Worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(466)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team

Great team ! Thanks for everything

16 July 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Thanks Mercedes, happy to help :)

Rated 5 out of 5 stars

Great Company

I often order from Newsstand from the US and always have a pleasant experience. The customer service is top notch and the content in the magazines is interesting.

16 July 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Many thanks for this kind feedback, glad to hear you've been enjoying our service!

Rated 5 out of 5 stars

Great

Previously I had unfairly written a bad review when it was actually a publisher fault(not newsstands) I order specialist magazines from them and they always arrive promptly, well done guys!

27 June 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Thank you for your kind words!

Rated 1 out of 5 stars

Very dissapointed with service

Very dissapointed with service, or should I say lack of, magazine never arrives on time or never arrives, I have had one copy on time only, trying to get in touch is a nightmare, I am having to shield at the moment and was looking forward to the TV choice, I should receive magazine on Thursday or Friday but don't receive until Monday or Tuesday at the earliest, maybe for any other type of magazine it wouldn't matter so much, but you need to know programmes on the day, I'm trying to cancel and receive refund, but that seems a little more difficult that subscribing to magazine, funny that,

8 June 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Helga, we are very sorry to hear that our services have been disappointing as we fully understand how important TV magazines are to our customers.
It's slowly getting better now, but due to COVID19 related absences and increased demand, Royal Mail were experiencing delays across the Country. Some regions and sorting centres were affected more than others.
New issues of this magazine were/are sent out every Tuesday on the day they are released and so should ordinarily arrive within a couple of days of this date. Unfortunately however, due to the current virus situation there were some cases where these magazines arrived late. Our sincerest apologies!
We can also confirm that your order was cancelled and a full refund issued. Again, our sincerest apologies for any inconvenience caused.

Rated 4 out of 5 stars

I order my magazines from this site…

I order my magazines from this site they are very good haven't had a problem with anything yet, only thing I will gripe about is that my magazines hit the shops before mine is delivered to me so I have to wait, so I think in future I will buy my magazines in the shops and if they don't have it in stock I will buy from the newsstand site online, I just don't see the point in paying extra for delivery when I have to wait four more days, while everyone else has their magazines from the shop on the day of release.

29 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Kelsie, thank you for taking the time to leave a review. The reason why your magazine comes a couple of days later is because we receive the magazine the same morning the shops do. Of course, when you are out and about, it's a lot quicker to pick up a copy from the shelf, however our copy leaves our warehouse the same day it arrives and in most cases by 1st Class Post. It's the convenience as you know the magazine will arrive on your doorstep so you don't have to make the journey to the shop. In normal circumstances you wouldn't wait 4 days either, however due to Covid-19 Royal Mail have been experiencing delays. Anyway, thank you for your kind words.

Rated 5 out of 5 stars

I can't believe I haven't used this service before

These guys are truly amazing.
Finally I can order my favourite italian crosswords weekly magazine, when it arrived at home I almost had tears.

I used to buy it when I was a child, and since I've been living here I never managed to get hold of it....... but now I can buy it again thanks to you!

You guys are amazing, stay safe and wish you good business.

Antonello Mirone

29 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Antonello, we are so happy we could help you bring back such a beautiful memory! Enjoy! Take care and stay safe!

Rated 5 out of 5 stars

Excellent company with superb customer service

Excellent company, reliable and prompt and with superb customer service.
Really good web site makes ordering simple, whether for one copy or a subscription.

I recently enquired if I might I change one of my subscriptions for my grandchild half way through the subscription period. Eli responded immediately with a really kind, helpful reply and made the change to a new magazine with no fuss whatsoever - even at this time when they are extremely busy.

Highly recommended.

27 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Avril, thank you for your kind words and we are glad you are enjoying your experience with Newsstand. Hope your grandchild enjoys his new magazine.

Rated 5 out of 5 stars

Great services!

I have a subscription for Computer Arts magazine and one issue didn't arrive. I contacted Newsstand and even if the problem with the delivery wasn't because of them, they gave me one more month to my subscription, in order for me to receive the same number of issues I paid for. Needless to say I was very very happy with the solution :)
I honestly recommend the Newsstand services! :)

25 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Emanuel, glad we could resolve your problem and find a solution. Hope you continue to enjoy our services :)

Rated 5 out of 5 stars

Mojo Collector's Edition DYLAN

Excellent and very kind service. The first delivery was damaged. They sent me a second one for free. It was in perfect condition. Thanks!

23 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Juergen, thank you and enjoy your magazine!

Rated 5 out of 5 stars

Newsstand provides an excellent…

Newsstand provides an excellent service, if one has a query it is answered by personabe staff and promptly. I am very satisfied with all aspects of this firm.

22 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Celia, thank you for your kind words.

Rated 5 out of 5 stars

Jonathan at Newsstand was incredibly…

Jonathan at Newsstand was incredibly helpful and the service and efficiency is first class. Fantastic customer service, thank you

22 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Manny, thank you for your kinds words.

Rated 5 out of 5 stars

All the Members of the Team who I was…

All the Members of the Team who I was corresponding with via e-mail were absolutely fantastic....they got back to me in replying to my questions super fast and were really polite and helpful....my Dad decided that he wanted to change his choice of magazine subscription half way through the order and the Team changed the Magazine with the minimum of fuss and the maximum of help...I honestly am recommending your Company to everyone I can...thank you so much....your Team are all Stars

22 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Jill, thank you for your kind words and glad we could help :) Hope your dad enjoys his new magazine.

Rated 5 out of 5 stars

Super Service

Been buying magazines from Newsstand for some years, they offer a huge selection and are always prompt and reliable, even right now during lockdown. Happy to highly recommend Newsstand to all magoholics, like me!

21 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Anne, thank you for your superb review :)

Rated 1 out of 5 stars

WORST EXPERIENCE EVER

Simply pre ordered a magazine(really important to me) a month ahed, money taken at time of order placement.
It has been 2 month now and the magazine has never arrived because “lost on the way” and I have to hear that “ it’s now out of stock do you wanna be on a list for the next one?”
Thanks but not gonna wait another 4 month for not having it.
So now I’ll never have this magazine issue.
thanks for the worst experience ever.
DO NOT BUY FROM HERE!

19 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hello Alessio,

I can only offer our sincerest apologies for your disappointment on this occasion.

It is ordinarily extremely rare that items we send go missing in the post, especially just going to a UK address by first class Royal Mail post, so I am very sorry for the bad luck on this occasion. Unfortunately due to a huge increase in demand and staff shortages due to the current virus situation, there has been some significant disruption with Royal Mail post which has caused delays and also a few more instances of packages being lost. This disruption has regrettably been somewhat out of our hands but we appreciate this must have been a real shame for you.

We are always very willing to send out replacement copies in the rare instances where orders are lost, but unfortunately on this occasion we had sold out of this popular issue and were not able to get hold of any more copies, despite our best efforts. In this case we were of course willing to refund you for the purchase.

Rated 3 out of 5 stars

Sent wrong magazine

Generally very good but sent wrong magazine and were out of stock when I phone them.

18 May 2020
Unprompted review
Newsstand logo

Reply from Newsstand

Hi Joel, I am sorry to hear that the good service you are accustomed to from Newsstand hasn't quite met our usual standards on this occasion. As I am sure you can understand, postal delays and supply interruptions during the Pandemic have impacted our operations significantly and we are grateful to have been able to continue sending entertainment to people's homes during this difficult time. If we have made an error with your order on this occasion then please feel free to give us a call or drop us an email and I'm sure we can find a way of making this up to you.

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