Newprioryvets Reviews 

These vets don’t care They put profit before care today with an emergency with my young dog .I contacted them as an out of hours emergency from my own vets which are closed Sundays . Unhelpful explained I am fully insured My situation was not taken into account . Contacted another vet who were remarkably understanding and caring and helped my dog a truly remarkable caring practice unlike this one .You should be ashamed of yourselves especially being an out of hours veterinary practice for Hawthorn veterinary I’m registered with

We were referred here by our usual vets for an emergency. New Priory offered a non surgical option but then advised that the equipment was not working and so suggested a full surgery with a 2-3 week recovery time. We went somewhere else where the correct equipment was working. Our dog was sorted within an hour and is fit and well after a day.

I just wanted to say a massive thank you for putting the phone down on me whilst I was talking about Bali who hasn’t been well over the last two days I was given some probiotics by the vet. I didn’t know how to use them or what they need to be mixed with so when I made a phone call, I was put on hold in the line went dead. ….

A couple of days before that the disrespect from one of the reception team female we are busy we have emergencies. I can’t stand talking on the phone when I was explaining about Bali‘s and wellness. I’m the one that has to deal with her being ill so I was reaching out to my vet to make sure that my kids have the proper Treatment I am disappointed again. I did put a complaint in but I’ve heard nothing back if the phone was to be cut off halfway through me how many conversation about a probiotic I was given the decency was they could’ve called me back but they didn’t very unprofessional if you ask me I don’t wanna look for another vet because I’ve only just moved back but if needs must.

Be grateful I didn’t give you one star. I was very tempted but I know the majority of the girls up there and Tom the brilliant vet is smitten with Bali so I’ve given you two. I wonder if the Management could give me a call regarding this matter thank you

My cat Max was almost 22 years old and had been looked after by New Priory from the date of his adoption over 17 years ago, I went to buy 3 months Flea treatment, however he collapsed the next day and lost the ability to walk, he was humanely put to sleep by vets2pets at home, I went and asked for a refund of the untouched unopened medication, I was told I would get an e mail that day as it required managerial authorisation . no e mail was ever sent, they had over prescribed his blood pressure medication by around 3 months, we had discussed the likelihood of him living more than a few months. I feel ripped off and lied to at a time of great sadness and no longer trust this vet practice. Being lied to has made me angry, and when I adopt another cat will not use New Priory again

I would just like to say how grateful I am for every ones compassion and kindness, Although the outcome was not what I wanted. It was Lucky's time to go to Rainbow bridge. I know I could not have found a more lovely person than Susie Lucky's vet. Not only was she compassionate and kind to Lucky, but she was to me too. I am slowly coming to terms with the loss of my lovely cat Lucky and I know there was no other way. I would also like to thank Priory vets for the lovely wooden box you sent Lucky's ashes home in. Lucky will now have a grave made for his ashes and I am going to buy a tomb stone for my lovely cat. Once again many thanks to every one for your sympathy and kindness

My kitten started having raspy breathing and sneezed blood. I took her in immediately and was told that she had to stay in overnight, which would cost £1500. All that money later and all they could say was that "further diagnostics are required". They are a never ending money pit. When I got my kitten home she was unable to walk because of the way that they had inserted an IV drip into her leg. It's now a week later and she still can't walk normally.

I then went down the natural route and my cats breathing immediately improved and she has now fully healed. I would suggest buying "Methylene Blue DMSO Healing Bible for dogs and cats" by Louis Parsons. Unlike toxic pharmaceuticals, there are no side effects and it treats a multitude of maladies, including kidney disease which an allopathic vet can't treat successfully at all. The vet scoffed when I suggested Methylene Blue saying that it was unsafe and that they used "EVIDENCE BASED" methods. Well, she needs to look at the study called "Safety Profile of Oral Methylene Blue in Domestic Cats" (Journal of Veterinary Pharmacology, 2020) and speaking of EVIDENCE BASED - the evidence is quite clear that you can spend £1500 on your cat at New Priory Vets and be none the wiser as to what is wrong with them.

*edit to response below: My name and the date of my experience is stated below so they know the case of my kitten very well. And then there is the gasglighting: My cat walked perfectly fine before her appointment. If you google: "cat limping after IV at vets" you will see many results of cases of people describing this exact issue due to unskilled vets - and here the vets deny that. Of course they can only follow a highly inept allopathic model. I'm not sure whether their thinking is due to institutional blindness or whether they are knowingly lying. They love to refer to their studies but don't seem to take into account that their "studies" were funded by the very people that profit from them. Even something as basic as flea and ear mite treatment can be dealt with diatomaceous earth which is super cheap and completely non toxic. Their solutions cause seizures and death and yet they will always describe safe non pharmaceuticals as "anecdotal and not evidence based" - when we clearly see the horrendous outcomes of their interventions.

It took literal pennies to cure my cat via methylene blue after the £1500 and the mess left by them and they were still scratching their heads muttering about needing "further diagnostics" (cha-ching). There are over 50 000 studies on pubmed showing that DMSO and methylene blue treat a myriad of illnesses with no side effects. Even salt is toxic in large doses and the hypocrisy of saying that DMSO is toxic when they use the worst of treatment methods is hilarious. The fact that the average review rating of this vet practice is 1 star pretty much says it all.

Money money money, huge rip off. The vet industry is yet another scam, we are being fleeced when at our most vulnerable. The cost of any treatment is astronomical, this industry has become disgusting. I have been rinced several times by New Prior Vets in Brighton. I don't know how they can feel good about the job, it's not the vets getting rich, they're working for billionaire scum.

I wrote a previous reviews mentioning how wonderful this vets used to be when I first starting taking my pets here 15 odd years ago. It was a small but extremely caring vet with reasonable prices. But that is a long gone thing of the past and making money is clearly the number one priority. I still have found the vets themselves mostly lovely and very caring it must be said, but there is still an underlying pressure on them to make money. I saw an article this morning on bbc news about vets and costs and that has driven me to this review today so that people are informed. Anyone who is interested, only has to do a little digging to see that this vets is currently owned (not sure of the exact takeover timeline), by a company called Independent vetcare ltd., which is stated on their website. That company in turn is owned by a big multi corporation called IVC Evidensia. Nestle owns shares in this company! It’s run by a Norwegian billionaire. In 2022 alone they made 1.2 billion in revenue. I personally will be trying to seek out if there are any independently owned vets left in this country, if I ever feel I can afford to own a pet again. Failing that fees are half the price in France apparently!

We were with this vet for a while and had no issues with the individual vets. But when the time came for a routine dental check for our dog last year (2024) with teeth clean and a check-up, the estimated bill was ludicrous. We were quoted a minimum of £800 for sedation and a clean, with costs piling up from there should she need an extraction or other treatment. The 'average' dental bill for a Labrador of her age was around £3000, they said. We asked for a breakdown to see where the costs lay, and there appeared to be a lot of unnecessary items, including blood tests they insisted were compulsory. We could not afford such a ridiculous bill, with the result our pooch suffered for a few weeks till we found an alternative. We had her teeth cleaned by another local vet early this year, plus a single cheap blood test (the others were all deemed unnecessary), sedation and two extractions, for £350. The vets were surprised by our New Priory quote and said their own dental bills for a dog were capped at £1500. New Priory is a rip-off.

The vets are amazing however, the service and lack of empathy and compassion after having our dog euthanised was disgusting. Had an email within the hour asking to settle invoice before They would arrange end of life options!! In the last paragraph I had a standard sentence offering condolences. I loathe everything about new priory, they are overpriced, with insincere desk staff, money grabbing people who need to rethink why many of people have either the same opinion or are only with them for convenience.

The treatment my dog got from the various vets who treated her during her emergency admission were outstanding. She was rushed into hospital last weekend and I paid the bill of just over £3,000 before she came home. Clearly it was not easy to find this sort of money unexpectedly just after Christmas. New Priory now tell me they will take three to four weeks to send the claim to my insurance company because they are so busy!! This is completely unacceptable. If they can't cope then they should employ more staff! I am now left thousands of pounds out of pocket because of their failings.

Heart breaking Experience with New Priory Vets, Brighton

I am absolutely devastated and disgusted by the way New Priory Vets has handled the passing of my beloved cat, Holly. After paying for an individual cremation on the day of her passing, I was reassured that Holly would be cremated with care and that I would be contacted when her ashes were ready. Three weeks later, I received an email stating Holly was still at their facility, un cremated, and being offered cremation options again—despite me having already made all arrangements and paid for it.

This kind of negligence is not only unprofessional but deeply hurtful. To know that my poor cat has been lying there for weeks due to their mishandling is beyond heart breaking. I have received vague and automated responses to my follow-ups, offering no real accountability or resolution, and their so-called "management" response is a joke—claiming it could take 14-30 days to address this.

I have lost all trust in New Priory Vets and would advise anyone considering their services to think twice. This has caused me unimaginable emotional distress during an already difficult time. I sincerely hope no other pet owner has to go through what I’ve experienced.

Sort this out immediately.

3 months flea treatment and 2 tins iof flea household spray £125
How can they justify this cost. Will always go to pet shop now.

We took our dog in as an overnight emergency and she sadly had to be put to sleep the next day, and the service we had during that time from the vets was great- caring and considerate but the aftercare has been terrible.
We have been chasing to get our dog’s ashes back for three weeks (we were told a three week turnaround) only to find out today that she hasn’t even been sent for cremation yet and they still have her! Apparently they are not sent until payment has been completed in full which was not explained to us at all at the time, and as we did a direct claim through our insurers had no control over how long that took. Once the excess had been paid after the claim was settled (over two weeks ago) she should have been sent off immediately but there was “a miscommunication” apparently and no one seems to have chased up any of the previous three phone calls to work out what had happened and even call us back with an update.
Our vet Wilbury have them as their out of hours vet but I am going to speak to them and see if we can elect to use someone else in future. Terrible admin service, and having spoken to local pet owning friends they have a reputation and are not to be used. We certainly won’t. Avoid.

I've had quite a lot of bad experiences with these vets.
1) The receptionist telling me they can't diagnose just by looking at the animal after asking about how to tell if the anal glands on my dog are blocked. I.e. go ask a vet if vet nurse if you don't know like any helpful caring person would.

2) I feed foxes in my garden I have had meds to help with mange and parasites from them before. Yet when one of them who was really badly ill and we wanted treatment for it, I was told "we don't treat wild animals" by them. Even though we have a profile for the foxes on our the vets system. Because the Wildlife rehab centre couldn't take him and we couldn't find help anywhere else we went to them. But they were really heartless about it and arranged an appointment for the fox even though it had deteriorated a lot in a short space of time. They were only willing to put the animal to sleep even when we offered to pay fir it's treatment even though legally they should recoup the costs themselves.

3) I took my dog there before only for my dog to be called a disgusting creature by the vet for it'd explosive diahorrea. He was having his temperature taken. Also, I said he had gastro enteritus only for the vet to smirk and said it was sickness and diahorrea and then went on to overcharge me anyway.
At a later date I discussed this with a vet and it was excused rather than treated seriously.

4) They treat you like you're stupid and talk down to you. There's an attitude towards (some) customers. There's no apology for things they have done wrong it's excused. For example I have PTSD due to my previous dog being attacked and having his leg amputated. So going to a vets makes me very nervous, but I feel like there's no understanding there when I'm very uncomfortable when my dog screams in pain when emptying his anal glands. He doesn't tend to squeal when it's emptied from the outside, but also due to my dog being a chihuahua abd so small, I would have thought common sense would be not to empty his glands from the inside especially as its more comfortable for him and me. But I feel like vets are very cold to animals suffering.
I have to remind them to do it from the outside because my dog reacts a lot less and it's less triggering for me too.
I've been in tears a number of times

5) They are more expensive than other vets

6) I booked to see a vet, but then it ended up being with a different vet and nurse when there usually isn't. I felt there was an attitude towards me during the appointment. At the end he asked me about my 1 star review I gave. Not apologise for my experience..I felt very much like he just wanted to humiliate me. During the appontment i felt he was trying to make me out that I was overworrying about my dog and humanising him. I know my own dog

Very covert abusive behaviour from a couple of vets in particular. There's obviously a toxic work place.

We had to use the emergency veterinarian last Saturday, it was a really stressful and traumatic experience as my French Bulldog had an awful accident and everything happened quite fast so I must apologize I have forgotten the name of the lovely Vet who we saw, she was calm, kind, reassuring, open and genuinely caring which was greatly appreciated, she got to work straight away, trying to find a specialist to refer us too, which took some dedication. I'm fortunate to have a dear friend who is my dogs vet, who was with me every step of the way, the vet at New Priory vet was open to suggestion from my friend regarding a specialist they hadn't heard of and went straight to work trying to get us referred which they did, and I am so grateful for their quick thinking, efficient working, communication, kindness & great care. They looked after Homer (French bulldog) with such care and they were patient with me on my panicked state, we both felt very well looked after and are so grateful for this.

My elderly cat was referred to their cardiologist as his vets thought he may have heart murmur. The first alarm bells should have been the cost of the 'tests' which within 5 mins went up by £2000. My cat was elderly but was eating, sleeping, walking and breathing absolutely fine before the 'tests'. He was heavily sedated when we picked him up and when he eventually came round he couldn't walk, eat or breathe. Within hours I took him to another practice where he was put down, he died needlessly. If he had not gone to them , he would still be alive. Do not trust them, they have no duty care to your precious pet. Please contact the following body so their practices and in particular their cardiologist can be looked into. They will continue in the malpractices if they aren't stopped.
Please please take time to write to the RCVS and lodge your complaint.
The Royal College of Veterinary Surgeons
The Cursitor, 38 Chancery Lane, London WC2A 1EN

Its just the level of care given to my dog from everyone ive ever seen at the practice, you can plainly see there love for the animals, and i would neverr go anywhere else

Once again I say thank you Priory vets for taking care of my little dog Sonny. You came and picked him up , treated him and returned him
You provide an excelent service and your professional services are second to none. Thank you

My dog had visited the new priory peacehaven practice several times with a lame front leg seeing different vet each time £279.00 To date
Same old routine but could not find nothing wrong just told me to see the girl on the reception to pay my bill or buy more antibiotics/pain killers.
The last visit was a quick 2 minute consultation for £55.00 and i would say in that short time spent was with her back to me inputting her non finds into the computer. This was the last straw.
I had no choice but to take my dog to another vet and found she had a Thorn imbedded in her paw, I rang new priory the next day and all they could say was book another appointment next week. I was so upset that something so common was missed. Its just about the money with this vets.
Very poor service provided.
My dog suffered because of there neglect. I even asked for a breakdown of the bill as no treatment was prescribed!! but they would not supply , Should have billed them for wasting my time and money.
Let alone-the stress of my dog .
They might not be good at examinations but there very good at chasing you for money as I’ve found Since .
It’s a shame as when I first visited this practice they spent more time with your pet it’s now a quick turnaround like cleaning a plane.
Definitely would not recommend this vets to anyone.