New Era Cap  Reviews 

14,312
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,209 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful craftsmanship, and the fantastic variety of cool designs available for the caps. Reviewers consistently mention that shipping is remarkably fast and packages arrive safely protected to ensure everything stays in perfect condition. Some people were dissatisfied with the inconsistent sizing, noting that hats bought in the same size often fit very differently. A few consumers also experienced frustrating issues with order fulfillment, reporting that they received incomplete packages with missing items. Others noted occasional delivery delays and problems caused by external couriers handling the shipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the fantastic quality and great designs of the... See more

Quality

Consumers find quality to be extremely positive, highlighting fantastic and well-made products. Reviewers... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages frequently arrive quickly and on... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Reviewers mention positive feedback about service, highlighting brilliant experiences with prompt, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have no problems with NE caps , The caps are fantastic, and good quality and great designs….. my problem is who they use to deliver……DPD….. awful That’s the only reason I have stopped ordering……... See more

Rated 5 out of 5 stars

This was my first purchase and nearly everything went well. The T shirt was delivered on time was good quality and fitted perfectly. The only slight downside was the tracking went wrong and informed... See more

Rated 5 out of 5 stars

This company is doing a fantastic job. The product quality is top-notch and exactly as described on their website. On top of that, the shipping was incredibly fast, and everything arrived safely packe... See more

Rated 5 out of 5 stars

Always quality Good caps good selection good as anyone else’s price. Relatively prompt delivery. Dpd pretended they tried to deliver with a time window so I sat waiting looking over the drive. That... See more



Company details

  1. Headwear Store
  2. Baseball
  3. Basketball Club
  4. Clothing Store
  5. Football Club

About New Era Cap

Written by the company

new era

New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back 100 years.

We are the official on field headwear provider for the teams in the MLB, NBA and NFL.

Other sports we have products for include football, motorsports, and rugby. We provide headwear for the likes of New York Yankees, LA Dodgers, Chicago Bulls, LA Lakers, Las Vegas Raiders and more!

Within these teams we have a range of headwear styles for everyone, these include:

- Our iconic 59FIFTY Fitted Cap
- Trucker Caps
- 9FORTY Adjustable Cap
- 9FIFTY Snapback Cap
- Beanie Hats
- 39THIRTY Stretch Fit Cap
- 9TWENTY Adjustable Cap

We also have a large range of exclusive clothing and accessories for all our different teams, from hoodies & sweatshirts, t-shirts, tops, vests, jackets, joggers, track pants and shorts.

Make sure you sign up to our emails today and receive 15% off your first order and be the first to hear about all the latest exclusives!

Click Here to Shop at New Era Cap now!

SHOP NEW IN SHOP HEADWEAR SHOP APPAREL SIGN UP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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4.2

All reviews

(14,312)

2,327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love their 5950 caps

I love their 5950 caps , would great if they could do a Limp Bizkit or Fred Durst red cap tribute to the band ?! Also I like to see a pure white 5950 cap style never seen before?!
So many ideas to bring forward!
Keep Rolling!!🔥😎🙏
Daniel 🤩

27 July 2026
Rated 5 out of 5 stars

Efficient service, thanks to Veronika!

Customer care has always been helpful, responsive, and efficient, but I’d especially like to recognize Veronika for going above and beyond.

I had a particularly lengthy and complicated case involving several different issues, from placing the order and applying discounts to shipping, returns, and refunds. Veronika was incredibly patient, professional, and thorough throughout the entire process, helping me sort everything out step by step.

I know customer service can be a challenging job, especially when dealing with complicated situations or lengthy ones that always go back and forth so I truly appreciate the time, effort, and care she put into helping me!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

It has been the easiest purchase i made…

It has been the easiest purchase i made on the internet. It was quick and smooth.
I got dreads ,the cap does not fit as well as i expected ,but that is my fault, because i did not know the right size. Now i have a better idea. I will order again soon !

17 July 2026
Rated 3 out of 5 stars

Caps are great and fit great

Caps are great and fit great, good quality but the only downside is your range of colours as there not much to choose from, the colours are very limited and woikd like a nice yellow hat to make certain outfits but they just not there, not even green either

14 July 2026
Rated 5 out of 5 stars

Love the hats

Love the hats. I'm always satisfied of the product and service. This is quality. When having quality like this I don't even think you need customers service. Everything spot on website, delivery and product quality. Thank you for the service.

9 March 2026
Rated 1 out of 5 stars

Dreadful service & poor follow up & diabolical timeframes.

The package arrived and I was very excited for it to have arrived. Then I opened up the package to find only the money blip for the brim and the 59Fifty pin. There was no cap. Also the bottom of the box looked as if it had been opened and re-sealed as there was a gap in the tape but the bottom was still secure.

Then I contacted new era about this and I nearly fell of my chair when I got the email back as I was advised it would take 14 working days for just the investigation. This dosent include any refund or replacement being shipped. Not that it can be as it was the very last one they had. Truly disappointed as I’m a collector and this would have made a nice addition as it was a very limited cap drop.

24 July 2026
Rated 3 out of 5 stars

I’ve been buying new era caps for years…

I’ve been buying new era caps for years, more specifically diamond era and for some unknown reason they’ve changed the size of the caps making them taller. This pushes down on your ears making you look ridiculous. Sounds crazy but it’s true . I’ve bought 3 different ones and all are the same and when placed next to the older ones I have it’s clear to see .

23 July 2026

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