Nevisport Reviews 

3,186
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,862 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and durability of the products, often finding them at very competitive prices. Many people also highlight the excellent service, noting the easy ordering process and good communication throughout their purchase. Reviewers often appreciate the quick delivery, making their overall experience smooth and satisfying. However, some customers also noted issues with delivery services, experiencing delays and muddled communication regarding tracking. Several reviewers specifically mentioned dissatisfaction with the chosen courier, citing lost parcels or items being left in insecure locations. Additionally, a few people received incorrect items or sizes, or found that ordered products were out of stock after purchase.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery, competitive... See more

Product

People report positive experiences with product, often highlighting good quality and competitive prices. Many... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of the ordering... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding competitive prices and good deals... See more

Service

Customers consistently note positive experiences with service, often highlighting fast dispatch, efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more

Company replied

Rated 4 out of 5 stars

Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more

Company replied

Rated 4 out of 5 stars

I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.

Company replied

Rated 5 out of 5 stars

Brilliant product at a great price. Don’t think I’ve very order an item from another retailer that has been delivered as fast as my son new Rab jacket. Definitely be buying again from this company… 5... See more

Company replied


Company details

  1. Climbing Club
  2. Activewear Store
  3. Camping Store
  4. Men's Clothing Store
  5. Running Store
  6. Winter sport Store
  7. Women's Clothing Store

Written by the company

Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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4.0

All reviews

(3,186)

1,848 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent sales team and service I purchased an item from Nevisport…

I purchased an item from Nevisport unfortunately it wasn’t suitable for me, it was an expensive item and I contacted them to explain my circumstances, all I can say is that they were absolutely excellent, they immediately gave me return postage label and I return the item which was refunded without question, I would highly rate this company and will certainly use them in future, i’ve experienced difficulty in returning items to some very major stores, but these are 2nd to none in the quality of service and professionalism. Excellent company.

28 May 2026
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Reply from Nevisport

Hi Rick ,

We are so glad to hear about your positive experience with our returns process. It is wonderful to know that we could assist you efficiently and professionally. Thank you for your kind words and for choosing us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Quality hiking boots used this company…

Quality hiking boots used this company before a couple of times promot service fast delivery highly recommend

6 April 2026
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Reply from Nevisport

Hi Helen,

We are delighted to hear you are pleased with the quality of our hiking boots and our prompt service. Thank you for your kind words and recommendation.

Kind Regards

Nevisport

Rated 1 out of 5 stars

Neveragainsport

UPDATE: resolution was not ‘swift’, as per the reply to my review. My emails have been completely ignored so I have raised a dispute with my bank.

I ordered 3 items for my partner’s birthday 30/05/2026 - 2 weeks ago tomorrow. I received the first item a few days later but have still not received the other items. I have had one communication from customer service in that time saying DHL delivered them but I have not received the items. They either need to be resent or a refund provided by tomorrow (13/06/2026) before I escalate this to trading standards and my bank. I see I am not the only one having these problems with Nevisport/DHL and if I’d have seen the reviews, I wouldn’t have ordered this present from them.

30 May 2026
Unprompted review
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Reply from Nevisport

Hi Charlotte

We are sorry to hear about the trouble with your recent order and the missing items. We understand your frustration and appreciate you bringing this to our attention. We are actively investigating this delivery issue to ensure a swift resolution.

Kind Regards

Nevisport

Rated 3 out of 5 stars

Great products at really good prices

Great products at really good prices. Ordering was very easy and after a minor delay 1st coat arrived ok but 2nd coat didn’t arrive and looked to be lost in the delivery system. Almost 2 weeks later it arrived.

27 May 2026
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Reply from Nevisport

Hi Robert,

We appreciate your positive feedback on our products and easy ordering. We sincerely apologize for the delivery delay with your second coat. We are always working to improve our shipping process.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Excellent service.

Easy to purchase on line, goods as described and delivered within a couple of days. Excellent service and will definitely use again.

26 May 2026
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Reply from Nevisport

Hi Kate ,

We're glad you found our online purchasing easy and that your goods arrived quickly and as described. We appreciate your positive feedback and look forward to serving you again.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Good value

Value of item

26 May 2026
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Reply from Nevisport

Hi Russell

Thanks for taking the time to provide feedback. It's great to hear that you were happy with the value of your purchase. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price and speedy release for…

Great price and speedy release for delivery.

26 May 2026
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Reply from Nevisport

Hi Gordon,

We appreciate your positive feedback. We are happy you were pleased with our great price and speedy delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great boots

Great boots, good price, quick delivery.

14 January 2026
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Reply from Nevisport

Hi Alex,

We appreciate your positive feedback. We're glad you liked our boots, price, and delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Women’s Merrell shoes Online order…

The shoes I ordered were delivered right on time, and were packaged securely. The shoes were a present for my sister, and she absolutely loves them. Communication from Nevisport was spot on and the price was great. I will be ordering again soon. Thanks

26 May 2026
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Reply from Nevisport

Hi Tom,

We are so pleased to hear that the shoes arrived on time and that your sister loves her present. We appreciate your kind words about our communication and pricing. We look forward to your next order.

Kind Regards

Nevisport

Rated 2 out of 5 stars

Customer support currently lacking

Purchase and delivery experience was fine, but the product was faulty (manufacturing defect). Contacted Customer services, but still waiting on a response (day 3). Unsure how this will conclude, but currently not well.

26 May 2026
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Reply from Nevisport

Hi Simon,

We are sorry to hear about the product issue and the delay in our response. I can see that our customer care team reached out to you yesterday in order to assist with this.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Excellent product and delivery highly…

Excellent product and delivery highly recommended and a great coat for my wife at a greta price

5 December 2025
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Reply from Nevisport

Hi Alan,

We're so glad to hear you're happy with the product and delivery. We appreciate your kind words and recommendation. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

The transaction was smooth but the dhl…

The transaction was smooth but the dhl delivery was less than perfect: seemed to be stuck in a doom spiral.

25 May 2026
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Reply from Nevisport

Hi Greg ,

We appreciate your feedback. We are sorry to hear about the delivery issue and we will refer this to our shipping partner.

Kind Regards

Nevisport

Rated 2 out of 5 stars

Poor customer service.…

I ordered 2 pairs of Saxx briefs,1 was out of stock and I was reimbursed for the 2nd.
I returned the email asking for a second pair in alternative colour.
No reply to email, when I called customer services I was told it was a store and I needed to phone the number I was given.
Once again it was the wrong number and was given another number.This time I was told that I would have to email to get refund for postage .
I gave up and ordered another pair including postage.
As postage was a large part of the total cost this was very annoying.

25 May 2026
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Reply from Nevisport

Hi Paul,

We appreciate you sharing your experience with us. We are truly sorry for the difficulties you encountered with your recent order and the subsequent customer service interactions. We are reviewing our processes to prevent such issues.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Easy website to use and purchase from

Easy website to use and purchase from. Delivered on time, kept informed of delivery. Best deal for my shoes. All good.

25 May 2026
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Reply from Nevisport

Hi George,

We're so glad you found our website easy to use and that your shoes arrived on time. We appreciate your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Smooth and easy order process.

Ordered a new rucksack on the 23/5 @16:30 (a Sunday) and it was delivered on the 27/5 @ 14:30 by dhl, a great delivery service. The order process was smooth and easy and it was at a good price, somewhat less that other companies.

25 May 2026
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Reply from Nevisport

Hi Mike,

We are glad to hear you had such a positive experience with your recent rucksack order. It is wonderful to know our delivery service and pricing met your expectations. Thank you for your kind words.

Kind Regards

Nevisport

Rated 2 out of 5 stars

Product ok but delivery terrible

Delivery time was dreadful .
Contacted the carrier, told to contact seller . Did this and was told they'd contact the carrier by email so there might not be a reply from the carrier for 48hours . After that, they'd get back in touch . Also, not just Sat, Sun are counted as weekend days that don't count but Friday too .

25 May 2026
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Reply from Nevisport

Hi Janice

We appreciate you sharing your experience regarding the delivery. We understand your frustration with the communication and extended delivery timeframe. issues. With regards the delivery timeframe- all weekdays are counted, however your order was placed at 6.36pm on a Friday- therefore the first counted working day would be the following Monday.

Kind Regards

Nevisport

Rated 5 out of 5 stars

My boots ard great,arrived on time &…

My boots ard great,arrived on time & competitive price .

21 May 2026
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Reply from Nevisport

Hi

We're delighted you're pleased with your boots, the timely arrival, and the competitive price. Thank you for your feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Reliable shop

Purchased a berghaus rucksack at a very good price, saved 45% and with free tracked delivery

23 May 2026
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Reply from Nevisport

Hi Barry,

We're so happy you found a great deal on your Berghaus rucksack with free tracked delivery. Thank you for your wonderful feedback and for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great company!

Super product range and decent prices. Very quick depatch and delivery! Can't fault them in any way

1 May 2026
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Reply from Nevisport

Hi Diane,

We're so glad you found our product range super and our prices decent. We appreciate your kind words about our quick dispatch and delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 1 out of 5 stars

Still waiting for my order to be…

Still waiting for my order to be delivered, and two requests for feedback! One response from customer service in 2 weeks. Refund via PayPal requested. A shame but won't be using again.

*reply to Nevisport. I have emailed you 4 times to resolve this matter, with no response. Maybe spend more time on your customer service and less replying to negative reviews, and people won't feel the need to leave them.

21 May 2026
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Reply from Nevisport

Hi John,

We are sorry to hear about your experience. Our delivery partners tracking shows this as having been delivered on 3rd of June. If you have not received this please contact our customer care team who will attempt to resolve.

Kind Regards

Nevisport

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