Nevisport Reviews 

3,185
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,855 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products available, often finding items at very competitive prices. Many people also highlight the smooth and easy ordering process, appreciating the efficient service and helpful assistance received. Reviewers frequently express satisfaction with their purchases, noting that products are as described and meet their expectations. However, some people mentioned significant issues with delivery services, often citing delays, poor tracking, and problems with specific couriers like DHL. A few customers also experienced receiving incorrect items or incomplete orders, leading to frustration. Additionally, some reviewers noted difficulties with product sizing or the return process, including slow refunds or lack of clear return information.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and speedy... See more

Product

Customers consistently note positive experiences with product, often praising the great quality and price of... See more

Order

Customers had ambiguous experiences with order, with some praising the fast delivery and easy process, noting... See more

Price

Reviewers mention positive feedback about price, consistently finding great deals and competitive pricing on... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and super efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more

Company replied

Rated 4 out of 5 stars

Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more

Company replied

Rated 4 out of 5 stars

No issues at all with the website or price, but the delivery service really spoilt my experience with Nevisport. Poor tracking, delays, has it disappeared all together? But my boots finally arrive... See more

Company replied

Rated 4 out of 5 stars

I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.

Company replied


Company details

  1. Climbing Club
  2. Activewear Store
  3. Camping Store
  4. Men's Clothing Store
  5. Running Store
  6. Winter sport Store
  7. Women's Clothing Store

Written by the company

Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,185)

1,845 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Nevisport logo

Reply from Nevisport

Hi Shane,

We are so pleased to hear that everything met your expectations. Thank you for sharing your positive feedback with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Products delivered as described

Products delivered as described. I haven't used them yet so can't comment on them but they look good.

29 June 2026
Nevisport logo

Reply from Nevisport

Hi Tamsyn,

We're glad to hear the products arrived as described and look good. We hope you enjoy using them when you do. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Running shoes arrived promptly were a…

Running shoes arrived promptly were a great price and fit. Thank you

29 June 2026
Nevisport logo

Reply from Nevisport

Hi Marilyn,

We're delighted to hear that your running shoes arrived promptly and were a great price and fit. Thank you for sharing your positive experience with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Good range of products with good prices…

Good range of products with good prices and quick delivery

12 December 2025
Nevisport logo

Reply from Nevisport

Hi Monty,

We appreciate your positive feedback. We are so happy to hear that you were pleased with our range of products, good prices, and quick delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 1 out of 5 stars

I am writing to make a formal complaint…

I am writing to make a formal complaint regarding my order #2000436081, placed on 24 June 2026 for a Cotopaxi Kapai 1.5L Hip Pack DEL DIA DARK, One Size.
Your stated delivery timeframe was 3–5 days, but as of today, 3 July 2026, I still have not received my parcel.
It has now been 9 days since I placed the order, which is clearly beyond the promised delivery period.

25 June 2026
Nevisport logo

Reply from Nevisport

Hi Alireza,

We sincerely apologize for the significant delay in receiving your order. We understand your frustration as it has exceeded the promised delivery timeframe. We are actively looking into this matter to determine the cause of the delay and will provide an update as soon as possible.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Ordered the walking trainers at an…

Ordered the walking trainers at an Excellent price& very quick free delivery

24 June 2026
Nevisport logo

Reply from Nevisport

Hi Sue,

We're delighted to hear you found our walking trainers at an excellent price and received them with very quick free delivery. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service in store

I purchased a pair of hiking boots instore at Pitlochry. I have massive overpronation and needed advice on best pair to provide foot support in a warm summer day. Very happy with purchase, we hiked Ben Vrackie the day after and no feet complain at all. Thank you!

8 July 2026
Unprompted review
Nevisport logo

Reply from Nevisport

Hi Eleni ,

We are pleased to hear that our team in Pitlochry was able to assist you in finding the perfect hiking boots for your needs, especially with your overpronation. It's wonderful to know they provided excellent support during your hike up Ben Vrackie. We truly appreciate you sharing your positive experience with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price

Great price, tbh I’d rather have bought in store at gyle as the assistants are fantastic

23 June 2026
Nevisport logo

Reply from Nevisport

Hi John

We're so glad you found a great price and appreciate your kind words about our Gyle team. We value your feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Very pleased with the product at a good…

Very pleased with the product at a good price, delivery was speedy too so all good

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Alan

We appreciate your positive feedback. We are happy to hear that you were pleased with the product and its good price, and that the delivery was speedy. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Was a good purchasehoka speed goat

Was a good purchase ,although delivery was left outside my house .

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Steve,

We're happy to hear you enjoyed your purchase. We understand your concern regarding the delivery location and we'll raise this with our delivery partner.

Kind Regards

Nevisport

Rated 1 out of 5 stars

Placed order on 1st July

Placed order on 1st July with 3 - 5 day delivery.

DHL contacted me on 2nd July expecting package.

I tracked the order of 3rd July DHL had receive the package but noting delivery delay with no detail.

No update since.

On TrustPilot this level of service is typical of DHL apparently.

Please consider this before placing your order.

Still awaiting update!

7 July 2026
Unprompted review
Nevisport logo

Reply from Nevisport

Hi MAP23,

We are very sorry to hear about the significant delay with your delivery and the lack of updates you've experienced. We understand how frustrating it is when a package doesn't arrive as expected, and we appreciate you bringing this to our attention.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great product @ excellent price

easy to use website, great quality North Face mens jacket at excellent price, quick delivery!

8 June 2026
Nevisport logo

Reply from Nevisport

Hi Diane

We're happy to hear that you found our website easy to use and that you received a great quality jacket at an excellent price, with quick delivery. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service thanks very quick delivery

Great service thanks very quick delivery

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Christian

We appreciate your positive feedback. We are so glad you were happy with our great service and very quick delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price and great service

Great price and great service. Many thanks.

20 June 2026
Nevisport logo

Reply from Nevisport

Hi Grant,

We're happy to hear you appreciated our pricing and service. Many thanks for your kind words.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Good product.

19 June 2026
Nevisport logo

Reply from Nevisport

Hi Mark,

We're so happy to hear that our delivery was prompt and that you are pleased with the product. We appreciate your positive feedback.

Kind Regards

Nevisport

Rated 1 out of 5 stars
Nevisport logo

Reply from Nevisport

Hi A Mo,

We are sorry to hear your parcel has not arrived yet. We are actively looking into this delay for you.

Kind Regards

Nevisport

Rated 3 out of 5 stars

Didn’t arrive for over a 10 days

Didn’t arrive for over a 10 days, had no communication from Nevisport , had to chase up where the item was myself . Received an automated message saying it was due to arrive the previous Friday which was five days behind. Would not have been such an issue however it was a birthday gift and the website said delivery within 48 hours.

18 June 2026
Nevisport logo

Reply from Nevisport

Hi Rain,

We sincerely apologize for the significant delay in your order's arrival. We understand how frustrating it must have been, especially as it was for a birthday gift and our website indicated a faster delivery. We will raise this with our delivery partners.

Kind Regards

Nevisport

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look