NetSpot Reviews 68

Quisk reaction
All problems solved imedietly
Simply Perfect

I recently had the need to contact customer support for some purchase / licensing issues.
They were promptly addressed and taken care of in a very timely and professional manner.
Thanks for helping me with your product.

Good example of great customer service!

I've tried many few WiFi survey apps before NetSpot. Of course, there always are things that can be improved but the team (commercial and technical) is very responsive and fast to answer.

I'm working for a school, and I thought about buying a PRO license for my job there. After trying it for 1 days with a work-study student, I decided we needed it, but I didn't feel like giving my work computer to my students (trainees or work-study) to do surveys to train them, and I asked them if I could have another license cheaper for training.

They granted me 1 totally free PRO license after buying 1. So 2 for the price of 1 with lifetime upgrade on top of their educational discount, which is nice. Also, I had a bug with the "planning mode", it was fixed the day after I let them know by email.

It's by far the best price/quality ratio I have seen so far.

Quick, polite and correct reply. Thank you very much.

The new version 3.2 is a lot better than older versions. Finally it is possible to directly import PDF-files instead of only image files. Because every normal floor plan is in PDF format. Thanks for that. Also the Wifi Planning Feature is nice where we can select our exact AP models. We really like your solution. What I kinda miss is training on how to use the software correctly. Is there something like that already? Thanks for your product!

A long time ago I bought the PRO version 2 of NetSpot and have always been very satisfied with it. After a computer problem, I could no longer install version 2 and asked the support for help. With a lot of commitment and after several days, the support found an optimal solution for me. Because of this support, which is unique for me, I am full of praise for the great support. Thank you very much at this point.

Predatory licensing, application constantly nagging to extract more money out of you and making backup and export as difficult as possible make this software a massive waste of money and time.

More specifically, storing project files in application data folder instead of user's documents means that any computer reset/refresh/format will nuke the files, even if user's other documents are synced/backed up to a cloud account.

When submitting feedback and asking for a refund, their support responded that this is exactly how they want the application to work, and awful user experience is not grounds for a refund (in which they're of course technically correct).

Avoid.

great support, good product that is simple to use

Netspot version 2.16.841.0 has a button to start a new survey in an existing project but version 3.2 (3.2.0.538) DOES NOT so now I have multiple scans for the same floor but they're not apart of the same project. This is very frustrating as I use this tool pretty regularly, why they took the button away is beyond me.

Absolutely no customer service whatsoever, I can guarantee you Chris will not call you back.

I purchased the enterprise version and paid for the app so I can use my iPad but guess what, the app does not support the enterprise version as there is no option to input your license.

What a waste of money. Do what you want, I'll be taking my business elsewhere.

Netspotapp is very simple to use, and is very well designed, we love it for both surveys and planning :-)

Excellent support response from their Team. Fast and effective on the resolution. Trustworthy company.

A NETSPOT user for many years on MAC, I now use the PC version and appreciate the accessibility of the software for excellent customer results. (mobile app is great too). The addition of a terminal model by support was done in less than 48 hours, perfect service. I recommend.

The Netspot staff, particularly Svitlana, was great when responding to my inquiries regarding the purchase of NetSpot. Her answers were timely and very much to my satisfaction. I would highly recommend the product to anyone who needs to evaluate their Wifi network.

I have had Netspot for over 5 years and found it very helpful to find any WIFI dead spots in my house. Support is also very effective and professional. I did not have to wait for a reply email more than a few hours to get any kind of help at all, even when I lost my activation code when I reinstall my OS. Svitlana has been a great help to me just this past week. Very knowledgeable and professional.
Alan.

I recommend them without hesitation to any company looking for a reliable, high-performance wireless network analysis solution.

An excellent tool - extremely helpful in planning the network planning! like 10/10 everything I could need! Also - customer service is top notch! I had an issue and they did everything they could to help me. Extremely quick response, helpful, understanding, personable, efficient AND kind. :)

We love Netspot it's a fantastic app and their support has always been top notch! Svitlana does a great job!

Support was incredibly prompt and resolved the issue with my registration code on the first contact.

The app is a must have - all my deadspots are gone.