Netflights Reviews 

8,313
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members who consistently go above and beyond to make travel planning completely smooth and stress-free. Consumers also note that finding affordable flight deals is exceptionally simple, with ticket prices often much cheaper than booking directly through airlines. Some reviewers were not happy with the customer service, mentioning frustratingly long waiting times and difficulties when trying to reach support or make booking changes. Others experienced unexpected technical issues during the online booking process or faced troublesome problems regarding their travel reservations and communications.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising the seamless... See more

Service

People report positive experiences with service, frequently praising quick online assistance, prompt email... See more

Price

Reviewers highlight positive aspects of price, noting that tickets are frequently much cheaper than booking... See more

Staff

Reviewers mention positive feedback about staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising individual representatives... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Long wait for someone to answer my calls. Yesterday l needed help with a payment but you were closed for staff training. Eventually after 3 long waits and calls l got through. Despite l had paid for... See more

Rated 4 out of 5 stars

I’d like to express my gratitude to Caroline at Netflights. I’ve spoken to several agents before, but Caroline truly stood out. She was incredibly compassionate, understanding, and genuinely co... See more

Rated 4 out of 5 stars

Great price for flights much cheaper than going direct or via other companies. But, as with most 3rd party companies it can sometimes be difficult in knowing who to deal with if you want to check/up... See more

Rated 4 out of 5 stars

When Fal took over my booking, it was plain sailing. She was extremely pleasant and helpful. She was efficient and speedy in her responses and advised us well. I would definitely use the services o... See more


Company details

  1. Flights Search Site
  2. also in
  3. Car Rental Agency
  4. Holiday Accommodation Service
  5. Travel Agency

Information provided by various external sources

Fantastic offers on cheap flights, great hotel deals, holiday bargains and car rental offers worldwide to Europe, USA, Australia, New Zealand, Asia, Africa and the Middle East


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,313)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am happy with Netflights.com

I have used Netflights.com for all my flight bookings for years and I have never had an issue. The website is easy to navigate and use and payment easy also. I am happy with the service you provide. Maybe you should consider though loyalty benefits for using you for so long.

9 December 2025
Rated 5 out of 5 stars

I honestly didn’t know that the booking…

I honestly didn’t know that the booking will go through! I was booking really late and wasn’t getting reasonably fair deals in terms of ticket prices! But netflights did it for me and my partner!
We booked, got a follow up email and our tickets in some minutes later!
Really thankful I found them!

4 December 2025
Rated 4 out of 5 stars

Great price for flights much cheaper…

Great price for flights much cheaper than going direct or via other companies.
But, as with most 3rd party companies it can sometimes be difficult in knowing who to deal with if you want to check/update details etc

4 December 2025
Rated 1 out of 5 stars

BEWARE - SCUM ALERT

I could give a zero if I could. I bought tickets for a direct flight to Denver Colorado. The a travel itinerary was sent the following day with completely different dates and stating that the money paid was NON REFUNDABLE. My travel was meant to be in a month's time but the itinerary had the flight booked in 3 days and the flight had a stopover. I was asked to pay more that the initial cost of the tickets to change to my actual dates and told that the money I paid was none refundable. BEWARE of this company!!! I lost more than £1500

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Always use netflights

Always use netflights, everything is so easy to use, never had a problem in all the years I've been booking flights and hotels
Highley recommended

30 November 2025

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