Nested Reviews 991

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness, noting that interactions are pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers frequently mention the efficiency and ease of their overall experience, with quick response times and smooth communication being key factors. However, some customers also noted issues with communication, mentioning that they experienced delays in responses and felt pressured for unrealistic completion dates. A few people also felt that the service did not meet their expectations, describing difficulties in communication and a lack of job performance.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Consumers find service to be positive, highlighting the personal, tailored, and professional approach.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and proactive approach... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the ease of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Selling our property couldn’t have been easier with Simon’s help. His expertise, character and professionalism shone through from the moment we met him. His skills behind the camera are outstanding a... See more

Rated 5 out of 5 stars

If you’re selling in Greenwich, we highly recommend Reiss Braniff with Nested. He knows the market in Greenwich well, he sold our house this year for the price we wanted and made the process as easy a... See more

Rated 5 out of 5 stars

Ben was absolutely brilliant in helping us get our flat ready to sell. He gave us the advice we needed to make the right improvements, and thanks to his guidance and professionalism, we got it sold! B... See more

Company replied

Rated 5 out of 5 stars

Matthew Gullick sold our complicated property in Winchester and we wouldn’t hesitate to use his highly professional service again. We have recommended him to two Winchester friends who will be using... See more


Company details

  1. Real Estate Agents

Written by the company

Estate agents you'll actually like, with technology you'll seriously love. Learn more about the modern agent on our site or by calling 020 3858 0695

The modern estate agent

Written by the company

Get the best result from your sale by combining the best of traditional agents with powerful technology.

Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophie Kelly was absolutely fantastic…

Sophie Kelly was absolutely fantastic from start to finish. She exceeded all expectations and was a superstar! I cannot recommend her enough! Where to start… She was incredibly responsive and made the process as straightforward as it could be - she kept me updated with bookings and feedback on the app but also by email because it was more convenient to me. Her viewing feedback was very detailed and constructive and I particularly loved her “chance of making an offer” score… which turned out to be very accurate. The way she presented the house was incredibly successful and generated much more interest than I expected and at a price I was very happy with. During the legal process, she remained hands on and helpful and coordinated with the third parties which smoothed everything over. She had a wonderful manner and instilled a real sense of confidence in all she said and did. Of course I am very glad the transaction has completed, but I will miss our daily interactions! Thank you so very much

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Natalie Lazzam - Nested Haslemere and Peterfield

I recently contacted Natalie directly via Facebook Messenger regarding a property she was marketing, and I was really impressed by the level of service she provided. She was extremely responsive, took the time to understand our needs, and quickly arranged a viewing for us.

I genuinely appreciated the personal and professional experience. It felt refreshing to deal directly with someone so approachable, knowledgeable, and attentive.

Her personal agent model with Nested in Haslemere and Petersfield feels like the future of estate agency. It’s a real game changer for both buyers and sellers, offering a far more personal and tailored service than the traditional approach.

I wish her every success with her business venture and have no doubt she will do incredibly well.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Ben Nutley

Ben Nutley
Area Partner | Nested Putney
The best estate agent you can ever get. Really please with his patients and business ethic. Highly recommend.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

She went above and beyond!

We recently worked with Amanda at Nested on both the sale of our house and a business transaction, and the experience was excellent.

Amanda was professional, responsive, and on top of everything throughout. She went above and beyond to keep things progressing, and her communication was clear at every stage.

What stood out most was how smoothly everything was handled. It made a potentially stressful process feel straightforward.

We would have no hesitation in recommending her.

Steven & Miglena

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Bourne & Co in Lanchester is a brilliant estate agency

Bourne & Co in Lanchester is a brilliant estate agency. It was the second firm I used to try and sell my house, after initially going with a big north east agency. The experience with Bourne & Co was vastly superior. There's:
- no extra costs, just a selling package that's tailored to your property;
- support available whenever you need it, not just during office hours;
- clear communication throughout;
- Simon was particularly good at smoothing the process when solicitors were less than helpful. Highly recommended! Thanks for all your help Simon.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Matthew Gullick:

Matthew Gullick:
Selling my home was a very emotional decision for me, and choosing the right estate agent was incredibly important. From the very beginning, Matt took the time to really listen and understand the personal attachment I had to the house and why finding the right buyers mattered so much.

While Matt’s fees were slightly higher than some high street agents, the level of service, communication and personal attention he provided made it worthwhile. Being an independent agent meant he was flexible, approachable and always available when I needed guidance or reassurance.

We had open and honest conversations around the sale price during the process, and I always felt my views were listened to and respected. Matt’s approach felt collaborative rather than transactional, which made a huge difference during what can be quite a stressful experience.

What stood out most was that Matt genuinely cared about achieving the right outcome, not just a quick sale. His professionalism, honesty and personal approach made the entire process far easier than I expected.

I would highly recommend Matt to anyone looking for an estate agent who truly goes the extra mile and treats your home sale with the care and attention it deserves.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Ben Nutley at Nested highly enough!!

I can’t recommend Ben Nutley at Nested highly enough. I have been working with Ben since July, and after losing my first buyer, I honestly felt very disheartened about the whole process. From that moment on, Ben completely exceeded my expectations.

He has been consistently polite, friendly and upbeat, and most importantly, he never stopped giving me hope when things became stressful or uncertain. Ben was always on top of everything, relentlessly chasing solicitors and pushing the sale forward to make sure nothing was left unattended.

Nested already offers one of the lowest commission rates among online estate agents, but what truly made the difference for me was Ben’s professionalism, knowledge and attitude. He gave me real confidence that I was in safe hands throughout the entire journey.

Ben is incredibly efficient, proactive and genuinely fights your corner from start to finish. He will do his absolute best to make the whole sales process feel smooth and seamless, and you can trust that he will look after you every step of the way.

I 100% recommend both Ben Nutley and Nested. If you are selling your property and want someone who truly cares, works tirelessly on your behalf and stays on top of everything from beginning to end, Ben is the person you want representing you.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolute Gem

Ben was an absolute gem during the sale of my property. He went the extra mile to ensure there were viewings and that the buyers were impressed. He was very patient with me and all my queries always available and very supportive throughout the whole process. I'm really grateful for the service he provided and I would highly recommend him .

12 February 2026
Unprompted review
Rated 4 out of 5 stars

Smooth International Sale Experience 🌎

I recently sold my UK property while living in Toronto and chose Nested to handle the process. The combination of knowledgeable agents and smart technology made everything incredibly smooth. I could track viewings, feedback, and updates online without constantly chasing emails. Even from Canada, I felt fully informed and confident in every decision. They truly deliver a modern real estate experience.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Ben highly enough

I can’t recommend Ben highly enough. He was unfailingly positive and reasonable during a tricky conveyancing process and went above and beyond what I would have expected to ensure that the sale went through. The process of engaging him and communication was made very easy. A refreshing change from the high street brands.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Wholeheartedly recommend!

We finally found the right person!
Ben Gallant at Nested found buyers for our house and we can thoroughly recommend him.
We had previously encountered other estate agents that did the bare minimum and achieved nothing.
So when we engaged Ben’s services we were very pleasantly surprised.
He was thoroughly professional and proactive. He quickly responded to all calls, emails and texts.
What a breath of fresh air!
We absolutely would use Ben again.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Ben was enthusiastic, kind and unendingly helpful from start to finish...and he maintained all of that throughout a protracted process caused by some incredibly frustrating solicitors. Indeed, had it not been for the daily graft Ben put in, I don't even know if the sale would have gone through at all. Thank you!

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Joe from Nested Dulwich…

Thank you to Joe from Nested Dulwich for helping us sell our flat earlier this year. Joe provided incredible customer service and we felt he went and above and beyond to provide support and answer any questions we had. I highly recommend anyone to work with Joe!

15 March 2025
Unprompted review
Nested logo

Reply from Nested

Thank you for your feedback, and we are so pleased you had such a great experience with Joe! Good luck with your next chapter.

Rated 5 out of 5 stars

A great Estate Agent

Ben was a great help throughout the long house buying process. Always available with an update and when it looked like the chain was going to collapse at the last minute, Ben went above and beyond to make sure the sale went through. I'd highly recommend his services and would happily work with him again.

21 November 2025
Unprompted review
Nested logo

Reply from Nested

We love to read feedback like this! Ben will be so pleased you had such a good experience with him and we wish you all the best in your new home.

Rated 5 out of 5 stars

Professional, experienced and highly recommended

I worked with Kirsty Rowley during the sale of my property in London. She is an exceptional agent: incredibly diligent, honest, and tenacious. Right from the beginning when she came round to value the property, I felt she was genuinely keen for us to succeed with the sale and not just looking for a quick buck or quick listing, as with some other agents. Her experience (Partner/Director level) really shows in how she handles complex situations, and I found her followup and phone call updates on what turned out to be a complex sale invaluable. She goes above and beyond for her clients, and I wouldn't hesitate to recommend her to anyone looking to sell.

15 December 2025
Unprompted review
Nested logo

Reply from Nested

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear about your experience with Kirsty and the sale of your London property.

Rated 5 out of 5 stars

Had my high value home on with Charters…

Had my high value home on with Charters for over a year with just a handful of viewers or should I say chancers. Changed to Nested and my home sold within a month for the amount I wanted and with a lot of interest from serious buyers. Alana was great with giving her presentation to perspective buyers and the whole experience was professional throughout.

5 December 2025
Unprompted review
Nested logo

Reply from Nested

Thank you for sharing your experience. We really appreciate you taking the time to leave a review

Rated 5 out of 5 stars

We honestly couldn't have done it without Katie!

My husband and I have just completed on our house sale, and we honestly don’t know what we would have done without Katie. It has been a long journey (we started back in March and finally completed in December!) and a bit of a rollercoaster with chains breaking and solicitor delays, but Katie was the absolute constant throughout it all.

None of the issues were ever her fault, but she was always the one sorting them out. She is so much more than just an estate agent; she genuinely cares about her clients. She was always available on WhatsApp to answer our questions (and calm our nerves!), chased up slow solicitors relentlessly, and went completely above and beyond—even popping in to feed our cats and check on the house when we were away on holiday. She even offered to help us do charity shop runs in her campervan right at the end!

If you want someone who is proactive, calm, and actually on your side, you need Katie in your corner. She made a stressful process manageable and we are so grateful for her perseverance. Thank you Katie!

1 December 2025
Unprompted review
Nested logo

Reply from Nested

Thank you so much for your lovely review. We’re so pleased Katie was such a constant support throughout what sounds like a challenging journey. Wishing you all the very best in your next chapter!

Rated 5 out of 5 stars

Highly recommended

Highly recommended. The customer service I have received from Dave and the team so far has been fantastic. Receiving instant responses to my queries, along with fast progress throughout the selling process has left me in no doubt that nested were the right choice.

9 December 2025
Unprompted review
Nested logo

Reply from Nested

We’re delighted to hear you’ve had such a positive experience with Dave and the team, and that the responsiveness and progress have reinforced your decision to choose Nested.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look