Fantastic customer service
Fantastic customer service, delt with my query promptly. Speedy dispatch would highly recommend. Daughter super pleased with her new goggles.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Leading supplier of specialist and competition level swimwear from top brands such as Speedo, TYR, Diana, Maru, Aquasphere, Arena, Nike, Fasttime, Finis and Ironman.
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service, delt with my query promptly. Speedy dispatch would highly recommend. Daughter super pleased with her new goggles.
It is a gem. Lots of stock available and great advice given. I have learned how to choose the right costume, what to look out for and how to use and care for it. Prices were competitive and many items on sale. I will travel again just for the great service and experience of buying at an actual shop rather than online. Parking was easy. The staff were extremely friendly and knowledgeable. 6 out of 5 stars for us 🙌
I ordered a swimming rucksack only a few days ago. It arrived very fast. It wasn't for me, so I returned it. First, I rang Ness in case there was a viable option, and spoke to a really helpful woman called Dawn.
I chose a refund, which has already been given to me.
The experience from start to finish was great.
I ordered a sea squad swim seat for my grandson for Christmas got it at a fantastic price compared to other places with an extra 12% off in the sale. It’s came today after a few days, in the package was also two chocolate lollies which I’m sure my grandson will love.
Absolutely great service and will definitely use this company again.
Amazing selection of swimming costumes, bags and accessories, great advice and wonderful customer service! - so kind and helpful - thank you! And we are lucky enough to live nearby so we can actually pop in to the shop. I'd definitely give them more stars if possible.
Great company and huge costume selection! Fast delivery and email updates when the order is dispatched. Lovely customer service too, will definitely be purchasing again😊
NESS are a small company with excellent knowledge of the swim-world.
They go out of their way to give great service and communicate proactively if there are any issues - such as with stock or delivery
I will defiantly use them again! Had so many bad experiences with other companies but not here. They were very helpful and the package actually arrived before it was due so that was a bonus! Really helped my training out
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.