Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Seamless service
Very pleased with the dining table and chairs. The whole journey from first stepping into the Reading store (thank you Liz), to the delivery (Alfi and Josh), was seamless. Thank you all.
27 March 2026
Unprompted review
Reply from Neptune
Dear George, thank you for your lovely feedback. We’re so pleased to hear you’re happy with your dining table and chairs and that the whole process felt seamless from start to finish.
We’ll make sure your thanks are passed on to Liz in our Reading store, as well as Alfi and Josh for the delivery and installation. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture for years to come.
All my best, Amy at Neptune Support Office
Great shopping experience
The people who work in Bury st Edmonds Neptune are truly excellent
Special mention to Liz who always goes out of her way to help
25 March 2026
Unprompted review
Reply from Neptune
Dear Jon, Thank you for your kind feedback. We’re delighted to hear the team at Bury St Edmunds consistently provide such a positive experience, and we really appreciate you highlighting Liz’s support in particular.
We’ll be sure to share your comments with her and the wider team. Thank you again for taking the time to write in, and we look forward to welcoming you back soon.
All my best, Amy at Neptune Support Office
Excellent customer service
Excellent customer service - knowledgeable and helpful.
24 March 2026
Unprompted review
Reply from Neptune
Morning Sally Anne,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again in the showroom.
Best Wishes
Nikki - Store Leader
Customer service and delivery teams…
Customer service and delivery teams have been helpful and supportive through our ordering and delivery.
Andre and Liam the delivery drivers were very friendly and efficient.
26 March 2026
Unprompted review
Reply from Neptune
Dear Kate, thank you for your feedback. We’re delighted to hear that our team, especially Andre and Liam, made your ordering and delivery experience smooth and enjoyable. We’ll be sure to pass on your kind words.
All my best,
Amy F
Sean and Josh delivered my Edinburgh…
Sean and Josh delivered my Edinburgh vanity unit very carefully into my cottage with low ceilings and awkward steps plus builders cables
They did a great job and the whole process from online purchase and delivery has gone very smoothly
I can’t wait to see it in situ
Thank you
26 March 2026
Unprompted review
Reply from Neptune
Dear Lesley, thanks so much for your kind feedback! We're delighted to hear everything went smoothly from order to delivery, and that Sean and Josh were able to navigate the tricky access with care. We hope your new washstand looks fantastic once it’s in place, enjoy it, and thank you again for choosing us!
All my best,
Amy F
Personal service with a smile
The service received at Neptune Bury St Edmund’s never fails to impress.
Liz created a beautiful spring/summer flower display personally styled to my requirements, can’t thank them enough for making things so easy yet again.
23 March 2026
Unprompted review
Reply from Neptune
Dear Dianne, thank you for your lovely feedback. We’re so pleased to hear the team at Bury St Edmunds continue to impress, and that Liz was able to create a spring/summer display that perfectly matched your requirements.
It’s great to know the experience was made easy and enjoyable for you once again. We really appreciate your kind words and look forward to welcoming you back soon.
All my best, Amy at Neptune Support Office
Neptune Hailsham are always superb
Neptune Hailsham are always superb. The products are excellent and the staff super friendly,kind and supportive. Always a pleasure and I greatly look forward to going every time.
23 March 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear you consistently enjoy visiting our Hailsham store and that the team always make you feel so well supported.
It’s wonderful to know both the products and the experience continue to meet your expectations. We really appreciate your kind words and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
A very positive experience
We dealt with the Bath branch and had very positive experience. We found the staff to be efficient, helpful and knowledgeable, excellent communications channels made the whole process of purchasing a kitchen easy.
23 March 2026
Unprompted review
Reply from Neptune
Dear Tim, thank you for your kind feedback. We’re delighted to hear you had such a positive experience with our Bath team and that their knowledge and clear communication helped make the kitchen purchase process smooth and straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new kitchen for many years to come.
All my best, Amy at Neptune Support Office
Reply from Neptune
Dear Mr & Mrs Mitchell, thanks so much for your feedback! We’re really glad the restock alert reached you in good time and hope you’re enjoying your order.
All my best,
Amy F
Absolutely delighted with our new table…
Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our space.
A special mention to the delivery team, Andre and Liam, who were outstanding from start to finish. They were professional, friendly, and incredibly respectful of our home while installing everything. They took great care and made the whole experience smooth and stress-free.
Couldn’t be happier, highly recommend!
25 March 2026
Unprompted review
Reply from Neptune
Dear Gareth, thank you for such a wonderful review!
We’re thrilled to hear how happy you are with your new furniture and that it’s made such a difference to your space.
It’s also great to know Andre and Liam made the experience so seamless, your kind words will mean a lot to them. Enjoy your new setup!
All my best,
Amy F
Another visit to our local Southport Store
Another visit to our local Southport store, lovely items, great service, nothing ever too much trouble, which is why we go back again and again, thank you to Joe and all the team
22 March 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback and continued support. We’re so pleased to hear you always enjoy visiting our Southport store and that Joe and the team consistently make you feel well looked after.
It means a great deal to us that you return again and again, and we look forward to welcoming you back on your next visit.
All my best, Amy at Neptune Support Office
From ordering with Bobbi at the Bristol…
From ordering with Bobbi at the Bristol store to delivery and assembly today the team have been polite, professional knowledgeable and amenable. Andre and Liam were so courteous and efficient from the call 30 mins before they arrived until departure. The product, in this case a grand Larsson wardrobe is beautiful but the people make it more so.
25 March 2026
Unprompted review
Reply from Neptune
Thank you for such a lovely review. We’re delighted to hear your experience from store to delivery was so smooth, and that Bobbi, Andre, and Liam each contributed to making it a positive journey for you.
It’s especially pleasing to know the team’s professionalism and care enhanced your enjoyment of the Larsson wardrobe. We’ll be sure to share your kind words with everyone involved, and we hope you enjoy your new purchase for years to come.
All my best, Amy at Neptune Support Office
A New Kitchen
We recently installed a new kitchen with cabinets and design support from Neptune. Tahirah was our designer and I couldn’t speak more highly of her. She is extremely professional, and an excellent listener and problem solver.
Her calm and considerate approach as well as her obvious natural design talent made the process a great pleasure and the end result a beautiful kitchen.
20 December 2025
Unprompted review
Reply from Neptune
Dear Ann-marie, thank you for your wonderful feedback. We’re delighted to hear how positive your experience was with your new kitchen and that Tahirah provided such thoughtful design support throughout the process.
It’s great to know her professionalism, listening skills and calm approach helped make everything enjoyable and led to a result you’re so happy with. We’ll be sure to pass on your kind words to her, and we hope you enjoy your beautiful kitchen for many years to come.
All my best, Amy at Neptune Support Office
I’ve been buying many different things…
I’ve been buying many different things from Neptune for years and I have never been disappointed in the quality of the products. The staff are always super friendly and helpful. Deliveries are always on time and professional. Fantastic company!
24 March 2026
Reply from Neptune
Dear Sarah, thank you for your continued support over the years, it really means a lot to us!
We’re so pleased to hear you’ve consistently had such positive experiences with both our products and team. We look forward to helping you again in the future.
All my best,
Amy F
Lead light paint was a pleasure to…
Lead light paint was a pleasure to paint with! Like smoothing a cream! Lovely!
Looks good too!
24 March 2026
Reply from Neptune
Dear Blanka, thank you for the lovely feedback! We’re so pleased to hear you enjoyed using our Lead Light paint, it’s great to know it made the job feel that bit easier and delivered a finish you’re happy with.
All my best,
Amy F
Good quality product & service
I was very pleased with the quality of the picture frame, its packaging & the service from Neptune.
24 March 2026
Reply from Neptune
Dear Margot, thank you for your kind words! We’re delighted to hear everything arrived safely and met your expectations, it’s great to know you were happy with both the frame and the service.
All my best,
Amy F
Reply from Neptune
Dear Pamela, thank you so much! We’re delighted you’re enjoying the paint and hope it brings your space to life.
All my best,
Amy F
Natalie at the cheltenham store.
Natalie at the cheltenham store.
Always gives 100 percent customer service
22 March 2026
Unprompted review
Reply from Neptune
Dear Karen, thank you for your kind feedback. We’re delighted to hear Natalie at our Cheltenham store consistently delivers such a high level of service.
We’ll make sure your comments are passed on to her, and we really appreciate you taking the time to share your experience.
All my best, Amy at Neptune Support Office
We came in to look at Garden furniture…
We came in to look at Garden furniture and the ladies were fabulously helpful and could answer all questions ! We will be back to purchase shortly as we had to check measurments.
21 March 2026
Unprompted review
Reply from Neptune
Dear Alison, thank you for your lovely feedback. We’re so pleased the team in our Reading store were able to help you with your garden furniture queries and provide all the information you needed.
It’s great to hear you’ll be back once you’ve checked your measurements, and we look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Excellent returns experienced
Alfie and Josh came to pick up 2 sofas and were amazing for the care they took. Neptune have been great about this order from beginning to end and I highly recommend them and their customer care.
24 March 2026
Unprompted review
Reply from Neptune
Dear SG, thank you for the fantastic feedback! We’re so glad everything went smoothly and that Alfie and Josh took such great care, your recommendation really means a lot to us.
All my best,
Amy F
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