Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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What people talk about most
Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Staff are always extremely helpful and…
Staff are always extremely helpful and friendly. The store is beautifully presented offering inspiration for every room in your home.
11 April 2026
Unprompted review
Reply from Neptune
Dear Lorraine, thank you for your lovely feedback. We’re so pleased to hear you consistently find the York team helpful and friendly, and that you enjoy the inspiration from our store displays. It’s great to know the experience continues to be such a positive one for you.
All my best,
Amy at Neptune Support Office
Excellent customer service Neptune Bristol store
The assistant in the Bristol store understood exactly what I wanted to order - 4 lampshades of various sizes and advised me accordingly she also helped me get my£20 discount which I was entitled to
11 April 2026
Unprompted review
Reply from Neptune
Dear Mary, thank you for your kind feedback. We’re so pleased to hear the team in our Bristol store was able to help you find exactly the right lampshades and guide you through your order. It’s great to know you felt well supported throughout your visit.
All my best,
Amy at Neptune Support Office
Neptune Wow!!
From the moment we arrived to a beautifully laid out store and the ladies there were helpful not pushy we had a wonderful experience and will be back for more retail therapy as soon as we move.
Many Thanks!!!
Jacky & Cliff
11 April 2026
Unprompted review
Reply from Neptune
Thank you Jacky and Cliff for your lovely feedback. We’re so pleased to hear you enjoyed your visit and felt so well looked after by the team while exploring the store. It’s great to know the experience was relaxed and enjoyable for you, and we look forward to welcoming you back once you’ve moved.
All my best,
Amy at Neptune Support Office
Misleading promotional headlines!
When running a promotion with the headline £20 off when you spend £50 it's very misleading when the terms and conditions are in minuscule writing and the products excluded lack transparency. If a company is going to email me as a regular customer I would appreciate honesty rather than misleading headlines! I wouldn't have visited the store if the promotion had not been so misleading.
11 April 2026
Unprompted review
Reply from Neptune
Dear Paul, thank you for taking the time to share your feedback. I’m sorry to hear the promotion felt less straightforward than you expected when visiting the store.
We do provide the full terms and conditions, including any exclusions, alongside our offers so customers can see all the details before taking part. That said, we understand how important clarity is, and your comments are really helpful for us to consider when reviewing how promotions are communicated, including making terms clearer moving forwards.
We appreciate you being a regular customer and are sorry this experience didn’t feel quite right on this occasion.
All my best,
Amy at Neptune Support Office
Friendly and efficient
Callum and Dave who delivered my Neptune kitchen were smiling, positive and efficient even faced with scaffolding outside the house and numerous steps!
13 April 2026
Unprompted review
Reply from Neptune
Dear Matthew, thank you for your kind feedback. We’re so pleased to hear Callum and Dave delivered your kitchen with such a positive and efficient approach, even with the added challenges on site. It’s great to know everything went smoothly and was handled with care.
All my best,
Amy at Neptune Support Office
Excellent service and experience
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No quibbles, no questions and no argument.
Alfie and Josh turned up at the appointed time replaced the frame and were finished in no time.
All in all an excellent service and experience. Thank you all at Neptune
9 April 2026
Unprompted review
Reply from Neptune
Good Afternoon,
Thank you so much for your kind feedback.
We’re delighted to hear that your experience with Neptune was such a positive one. It’s great to know that James was able to resolve the issue quickly and efficiently, and that Alfie and Josh provided prompt and seamless service during the replacement.
We’ll be sure to pass along your lovely comments to the whole team—they’ll really appreciate it.
Enjoy your garden furniture, and thank you again for choosing Neptune.
Warm wishes,
Daisy
Buying garden furniture
We took advantage of the offer and purchased the Harrington garden furniture set. The whole experience was a pleasure with Abbi who was very helpful and approachable.
10 April 2026
Unprompted review
Reply from Neptune
Dear Vicki, thank you for your kind feedback. We’re delighted to hear you enjoyed choosing your Harrington garden furniture set and that Abbi was so helpful and approachable throughout your visit. It’s great to know the experience was a positive one from start to finish.
All my best,
Amy at Neptune Support Office
Great customer service
I wanted to order some paint, I live on the Isle of Wight and couldn’t get over to the mainland. The lady I spoke too was made my shopping experience a pleasure, she was so helpful and friendly, I received my order quickly, the packaging was secure. Very good customer service and very efficient.
Suzy
27 March 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback, Suzy. We’re so pleased to hear your order was handled smoothly and that the team was able to make the process easy and enjoyable for you from a distance. It’s great to know everything arrived quickly and securely packaged.
All my best,
Amy at Neptune Support Office
The team at Chichester were all very…
The team at Chichester were all very welcoming and helpful. The experience is very relaxed and enjoyable which makes it a joy when deciding on purchases. Great tea and coffee too plus dog biscuits for our four legged friend.
9 April 2026
Unprompted review
Reply from Neptune
Dear Julia, thank you for your lovely feedback. We’re delighted to hear you felt so welcomed by the team in Chichester and that the relaxed atmosphere made choosing your purchases an enjoyable experience. It’s great to know your four-legged friend was looked after too!
All my best,
Amy at Neptune Support Office
Beautiful showrooms displaying their…
Beautiful showrooms displaying their fine quality products, free to browse at leisure unless you ask for assistance. We ordered two items of furniture and the process took no more than 15minutes.
8 April 2026
Unprompted review
Reply from Neptune
Dear Mr O'Connor, Thank you for your lovely feedback. We’re so pleased to hear you enjoyed browsing the Knutsford showroom and that the ordering process was quick and straightforward for you. It’s great to know you appreciated both the space and the service.
All my best,
Amy at Neptune Support Office
Boscombe granite table
My new granite table has just been delivered by Lee and Craig. They were excellent. Great customer service! They were very polite and respectful of the property. They put the table together for me and it looks great.
10 April 2026
Unprompted review
Reply from Neptune
Dear John, thank you for your kind feedback. We’re so pleased to hear Lee and Craig delivered your granite table with such care and professionalism, and that everything was set up just as you wanted. It’s great to know you’re happy with the result.
All my best,
Amy at Neptune Support Office
Great experience
We had a fantastic experience dealing with Lucy at the Bury St Edmunds store. She was incredibly helpful from start to finish; whenever I had a question, she went above and beyond to find the answer. She was also so patient while we took our time deliberating over our order. It felt like a truly personal service. The store itself is very welcoming, especially for parents—offering my bored six-year-old a bottle of water was a small gesture that meant a lot to us. Thank you, Lucy, for all your help!
10 April 2026
Unprompted review
Reply from Neptune
Dear JD, Thank you for your lovely feedback. We’re so pleased to hear Lucy provided such thoughtful and patient support throughout your visit, and that she was able to make the experience feel so personal for you. It’s also wonderful to know the team helped make your time in store comfortable for your family.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
A Lovely building in a glorious country setting.
My friend and I love visiting the Drayton Neptune shop 2 or 3 times a year.
Although I would love to say I was ordering a kitchen (I love all the room layouts and enjoy wandering around them), we come for the faux flowers that adorn both our houses. Their cushions and homewares are also very tempting.
We were welcomed by a lovely assistant who recognised us from our last visit late last year. I wish that I had noted down her name, but will do next time if she is there. She took time to make us a coffee and have a laugh with us. She is a great ambassador for Neptune and a thoroughly nice person.
The faux flowers we come for are lovely and far more realistic than other makes I have bought over the years. Seeing them in the various rooms around the building also shows how they would look arranged in different vases.
7 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear you and your friend enjoy visiting our Chichester store and that it continues to be an inspiring place for you both. It’s wonderful to know you feel so warmly welcomed on each visit and that the team helped make your time there even more enjoyable.
We’re also delighted to hear how much you’re enjoying the faux flowers and finding inspiration from the room settings throughout the store. We really appreciate you taking the time to share your experience.
All my best,
Amy at Neptune Support Office
Brilliant knowable service by great…
Brilliant knowable service by great staff
6 April 2026
Unprompted review
Reply from Neptune
Dear Tim, thank you for your kind feedback. We’re so pleased to hear you received such knowledgeable and friendly service at our Hove store. It’s great to know the team made your visit a positive one.
All my best,
Amy at Neptune Support Office
Neptune is a first rate company in terms of service & product
Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are sturdy and attractive, and make a nice addition to my dining area.
9 April 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear Kye and Callum delivered everything smoothly and handled the stairs with such care and efficiency. It’s great to know your new chairs are settling in well and adding to your dining area.
All my best,
Amy at Neptune Support Office
Fourth delivery now from Neptune.
Fourth delivery now from Neptune.
The staff at the shop in Cheshire are always helpful and their display products are beautifully presented, which in turn give you plenty of ideas for your own home.
It was Andrè and Liam who delivered this time, and once again they were informative on time, courteous and patient as we inspected the items before carefully taking all the packaging away with them.
I highly recommend Neptune not only for their products but also for their sales and delivery team.
9 April 2026
Unprompted review
Reply from Neptune
Dear Graham, Thank you for your continued support and for taking the time to share your experience.
We’re delighted to hear you enjoy visiting our Cheshire store and find the displays inspiring, and that André and Liam delivered your order with such care and professionalism. It’s great to know they made the process smooth and took the time to ensure everything was just right for you.
We really appreciate your recommendation and look forward to helping you again in the future.
All my best,
Amy at Neptune Support Office
The service from Neptune has been excellent!
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information regarding its care . Would definitely use Neptune again !
8 April 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We’re so pleased to hear you had a great experience in our Bath store and that Nev and Evan took such good care of you on delivery, including getting your table set up and sharing care advice.
It’s wonderful to know everything went smoothly from start to finish.
We really appreciate your support and look forward to seeing you again.
All my best,
Amy at Neptune Support Office
Such a gorgeous store
Such a gorgeous store, and a very friendly and helpful team .
I visited the Southport store .
Even though I only went in to look at the new ranges ,and to collect my gift for signing up for the Neptune Newsletter , they couldn’t have been more welcoming.
The Lavender Field candle is just delightful, and I love my green Neptune bag .
Thank you all so much for such a lovely visit.
6 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your visit to our Southport store and felt so warmly welcomed by the team, even just popping in to browse and collect your gift. It’s great to know you’re enjoying your Lavender Field candle and Neptune bag too.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Jodie dealt with my emails so quickly…
Jodie dealt with my emails so quickly and efficiently, and sorted my problem out straight away. Thank you very much once again!
8 April 2026
Unprompted review
Reply from Neptune
Dear Felicity, thank you for your kind feedback. We’re delighted to hear Jodie was able to help you so promptly and resolve everything for you. It’s great to know the experience felt smooth and efficient.
All my best,
Amy at Neptune Support Office
This morning Alfi and Josh delivered…
This morning Alfi and Josh delivered our kitchen furniture to our new home. So impressed, they were both, professional, friendly and very polite. When they finished building the items, they explained care instructions and warranties.
Many thanks
8 April 2026
Unprompted review
Reply from Neptune
Thank you for your lovely feedback. We’re so pleased to hear Alfi and Josh delivered and assembled everything so professionally and took the time to walk you through the care and warranty information. It’s great to know your new kitchen furniture has arrived safely in your new home.
All my best,
Amy at Neptune Support Office
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