Our experience with Neptune Canterbury has been fantastic from the start. From the moment we stepped into the showroom and met our designer, Amelia, through to seeing the completed computer des... See more
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Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. R... See more
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We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... See more
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I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and ver... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Canterbury
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Wincheap Road, CT1 3TY, Canterbury, Kent, United Kingdom
- 01227 209 300
4.8
Excellent
110 reviews
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Neptune
Neptune - pretty things and a lot of good quality things too! I would not look any further for a high quality furniture at more or less reasonable price, which is also very well designed. But boy, oh boy, a few of your staff I had the pleasure of meeting have a snobbish attitude.
Do your business a favor and train your staff to be nice. This won't cost much but will make such a difference!! After all, you don't want to be constantly putting your items on sale.
Best of luck!
6 August 2023
Unprompted review
Reply from Neptune - Canterbury
Good afternoon Anna,
thank you for taking the time to provide a review of your visit to the showroom.
We are so pleased you like the quality of the products here at Neptune, and thank you for being so complimentary about our designs.
I'm so sorry to hear you had a frustrating experience with a few members of our team, thank you for bringing this to our attention.
We apologise for falling short in this area.
This will be investigated further, and we will take steps to improve the quality of our service.
We strive to do better.
Thank you, we hope to see you in the showroom again soon.
Kind regards
Gemma
Assistant Store Leader
Neptune Canterbury
Favourite shop.
Neptune has been a favourite shop for years. The quality of the goods and the service have b een second to none.
21 July 2023
Reply from Neptune - Canterbury
Good afternoon Carol, we are happy to hear you are so pleased following your lovely Shaftesbury light purchase.
We hope they look fantastic in the space and look forward to seeing you again soon here at the showroom.
Kind regards
Gemma
Assistant Store Leader
Very helpful member of staff called…
Very helpful member of staff called Karen, advised me about product
15 July 2023
Reply from Neptune - Canterbury
Hi Mrs Jeffery, Thank you so much for your lovely review. Karen will be so delighted to hear you were happy with her advice, I will make sure she is made aware. Look forward to seeing you back in The Oast very soon, Best wishes, Amanda
Excellent in the Detail
Even though I have had a problem or two Neptune have been incredibly detailed and thorough in their dealing with the problem.
11 March 2023
Reply from Neptune - Canterbury
Hi Amanda, thank you so much for your lovely feedback, so glad we managed to get it all sorted for you. Look forward to seeing you back in The Oast again soon, Best wishes Amanda
Lovely staff
I’ve been to at least 6 different Neptune’s across the uk and the staff are friendly but Canterbury store is by far the best with lovely and very helpful staff 😍
5 May 2023
Reply from Neptune - Canterbury
Hi Melony, thank you for your lovely feedback, always great to see you both when visit our store. Look forward to seeing you both again soon, Best wishes Amanda
Excellent in every way
Excellent Customer Service by the Canterbury team. Prompt and efficient delivery by a friendly team of experts. Loving our new Suffolk table and sideboard.
27 April 2023
Unprompted review
Reply from Neptune - Canterbury
Hi Martin, thank you so much for the lovely feedback, we are so pleased to hear you have had a lovely experience from the store and delivery team. We do hope the dining table brings you lots of happy memories sharing many dinners around it, and the sideboard can display your beautiful ornaments and family photos, we look forward to seeing you back in The Oast very soon, best wishes Amanda
Love this store
Staff very helpful with finding right products and ordering if not in stock.
7 March 2023
Reply from Neptune - Canterbury
HI Jane, thank you so much for a lovely review. I do hope the project is taking shape, and the paint has given the room a whole new lease of life. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
Kitchen installation. From initial showroom contact with…
From initial showroom contact with Neptune, to the Installation stage, every person involved has been professional, caring and creative, from Designer, Project Manager to Installers.
I was expertly guided through the design process, my questions and queries were patiently and professionally answered and my own views sought on design of my kitchen.
The professionals from Neptune interacted so professionally with the team I had employed for electrical, plumbing, and decorative work, ensuring a smooth and trouble free installation to meet Neptune's high standards.
I am so pleased I chose Neptune.
13 February 2023
Reply from Neptune - Canterbury
HI Nina, Thank you so much for your wonderful review. We are so pleased to hear how happy you are with the level of service you received from the the journey within our design service. We do hope you will enjoy your lovely new kitchen for years to come. Best wishes Amanda
Cooking demo at Canterbury
I attended Becky’s cooking demonstration at the Canterbury store. I had such a pleasant evening. It was the first time I’d visited the store but my sister had told me on numerous occasions how much she loved Neptune and all of its furniture and accessories.
I was made to feel very welcome on arrival and the demo was fun and informative. The food was delicious! I came away with recipes which I am definitely doing again and an amazing goodie bag! I felt very spoilt.
I am planning on updating my living room this year so I will definitely be back (I need to know what colour paint you used on your walls as that is exactly what I want 🤣).
Thank you Neptune Canterbury. I think you may be my new favourite store! ♥️
26 January 2023
Unprompted review
Reply from Neptune - Canterbury
Hi Nicky, thank you so much for your wonderful review. It certainly was a brilliant evening, none of us left with an empty tummy. We love hosting these events, and love hearing how much people love them too. We will be hosting another one of Becky's evenings in the summer. If you would like to hear about our events; either follow us on Instagram at Canterbury or head over to our store website where we list up any coming events or workshops.
Regarding the paint colour, if you would like to email the store canterbury@neptune.com or call 01227209300 and speak with one of the team they will be more than happy to help.
We look forward to seeing you back in The Oast very soon.
Best wishes Amanda
Always a pleasure
Recent visit to Canterbury was as lovely as ever. Fabulously friendly staff, great room displays showing lots of tempting things to buy and decorating ideas. A quality act.
14 January 2023
Reply from Neptune - Canterbury
HI Sheila, thank you for your lovely review. We are so glad to hear how you get so much inspiration from our beautiful store, and feel so welcome. We do hope your new milo stool is sitting proud in its new home. Look forward to seeing you back in The Oast again very soon, Best wishes Amanda
Outstanding Service
I cannot praise Canterbury Neptune highly enough! Rachel went above and beyond helping my husband and me choose two Hanley lamps and then the shades, Oliver in flint. She was extremely patient and very knowledgable about the product. We wish all shopping experiences were like Neptune in Canterbury.
16 December 2022
Reply from Neptune - Canterbury
Hi Amanda, it was so wonderful to read your review, thank you for taking your time to write this, and hear how you felt Rachel had gone above and beyond, we take pride in our service, I know Rachael will be very happy to read this. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
The staff could be happier and more…
The staff could be happier and more friendly in the Canterbury store
Very expensive!!!!!
10 December 2022
Reply from Neptune - Canterbury
Hi Melanie, thank you for your review. We take pride in offering a welcoming experience, I am sorry to hear this wasn't what you experienced on the day you visited us. I do hope we will see you again back at The Oast very soon for a complementary cup of coffee , Best wishes Amanda
Always a friendly welcome at Neptune…
Always a friendly welcome at Neptune Canterbury. The staff are so helpful nothing is a problem for them
10 December 2022
Reply from Neptune - Canterbury
Hi Tracy, thank you very much for your lovely review. Hope the tree looks lovely, and the decorations finished it off. Have a wonderful Christmas, Best wishes Amanda
Christmas candle making evening
A really fun and relaxed evening making candles at Neptune. Maeve was fabulous!
14 December 2022
Unprompted review
Reply from Neptune - Canterbury
Hi Laura, Thank you so much for your lovely review. We are so glad to hear you had a wonderful evening, yes we certainly think Maeve is fabulous too. We look forward to seeing you back in The Oast very soon, Best wishes Amanda
Beautiful prints
22 November 2022
Reply from Neptune - Canterbury
Hi Angela, thank you for your review, we are so pleased you are happy with your prints, I do hope they finish off the room they are intended for. We look forward to seeing you back in The Oast very soon, Regards Amanda
Moodboard Masterclass Canterbury
I attended the Moodboard Masterclass in Canterbury. I cannot praise the designers enough, they inspired us all and made it so simple to create our moodboards and I was extremely inspired with my design. We had access to so many beautiful samples and expert advice. Everyone was so friendly and spoilt with drinks and mince pies. Thankyou to the Canterbury team, highly recommend. Karen
15 November 2022
Unprompted review
Reply from Neptune - Canterbury
HI Karen, Thank you so much for your lovely feedback, I know the designers will be happy to hear how inspired you were from the evening. We look forward to seeing back in The Oast very soon, Best wishes Amanda
Sample board evening
Sample board evening.
As always it was a lovely, relaxed, informative & very helpful evening of putting together my own sample board for a room I am looking to redecorate.
Whenever I visit all the staff are always welcoming, friendly & very helpful.
I cannot recommend Neptune Canterbury highly enough.
15 November 2022
Unprompted review
Reply from Neptune - Canterbury
Hi Amanda, firstly thank you for coming to our workshop, we love hosting them, and getting feedback like this always makes it all worth while. Look forward to seeing you very soon at The Oast, regards Amanda
We ordered two large rugs
We ordered two large rugs. Came quickly and the delivery guys brought them right onto the house for us. Very helpful.
6 October 2022
Reply from Neptune - Canterbury
Hi Lindsey, thank you for your review, I am so glad to hear that everything went smoothly, and the delivery team were very helpful. Hope the new rugs have created the finishing touches to your rooms. Look forward to seeing you back in The Oast very soon, Kind regards, Amanda
Great service and everyone very helpful.
11 October 2022
Reply from Neptune - Canterbury
Hi Fiona, thank you for your review, and lovely to hear you found the whole experience within our store very helpful. It has been lovely hearing from our Home Designer Sarah about all the wonderful stages within your Home Design project. Look forward to seeing you back at The Oast very soon, regards Amanda
Fabulous
Fabulous. My favourite shop for homeware and ideas for the home. The staff in the shops are some of the best I have encountered. Similar experience online
14 August 2022
Reply from Neptune - Canterbury
Hi Sarah, thank you for your lovely feedback, we are so pleased to hear your whole experience throughout the Neptune network has met you with a great experience. Hope you are enjoying your new fragrance range. We look forward to seeing you again soon in The Oast. Regards, Amanda
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