The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more
Company replied
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The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more
Company replied
Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... See more
Company replied
Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... See more
Company replied
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
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A very early delivery but saved having to stay in all day so no complaints!
Two man team who took care of making sure our order was placed where requested.
All in all a great result

Reply from Neptune - Bath
I recently attended the Neptune Mood board class hosted by Annabel which was such fun. I created a board which is nothing like I thought it would look like but it has really helped me focus on what I need to do to create the space I want for our guest bedroom.
Highly recommend.

Reply from Neptune - Bath
Ordered new transforners for my lamps. No problem at all gave my details & they arrived pronto. Very polite sales person on other end of fone. Very impressed

Reply from Neptune - Bath
Fantastic quality, really fast delivery. My Christmas table will look fabulous.

Reply from Neptune - Bath
Thoroughly enjoyed the mood board workshop at the beautiful Neptune Store in Bath. Great opportunity to spend time with other interior enthusiasts benefiting from the experience of Neptune designers.
Thank you again for making our journey from Swansea a very worthwhile one !!
We’ll definitely be returning as we love everything about Neptune..
Please come to Wales 😊

Reply from Neptune - Bath
Having replaced our old 26 year old kitchen and had a garden room extension leading off it, we are now thrilled with our wonderful, new light and airy Neptune kitchen! The whole layout has been completely revamped and it is now a joy to cook and entertain!
The attention to detail and friendliness from everyone involved has been very impressive, and made a potentially stressful experience fun! It seems that nothing was too much trouble.
A special mention must go to our designer, Silvia Zlatnicka Reidy, from the Bath store, who has been amazing. She had so many great ideas, and with numerous meetings and correspondence she has created the perfect kitchen for us! It was a very enjoyable process and we will be grateful for years to come!
The fitters, Craig and Dan, overseen by Neil from the technical department, were all brilliant too.
Overall, we’re so pleased we used Neptune - thank you!

Reply from Neptune - Bath
They designed a gorgeous bedroom and playroom for our daughter. They were attentive, listened to all our requests, made them become reality quickly and efficiently. They were fun, friendly, responsive, on time and on budget. The end result is beautiful, comfortable, stylish, colourful. The finish was excellent and everyone we dealt with from the delivery drivers to the fitters were totally professional. We cannot recommend them enough. The rooms are a dream come true!

Reply from Neptune - Bath
My friend and I attended a moodboard workshop last month, and we had so much fun! The team were super helpful and knowledgeable, helping us to design moodboards for a space in our homes :) I would definitely attend another event! Thank you!

Reply from Neptune - Bath
The quality of the product, the whole shopping experience and the helpfulness of the staff.

Reply from Neptune - Bath
Had a very informative and enjoyable evening learning about vegetarian food from Jaqs, very nice surroundings and I'm looking forward to the next event. Food was delicious!

Reply from Neptune - Bath
Great products well designed and superbly crafted . Lovely delivery staff who constructed the dresser on site with great skill and precision and they were very pleasant too. Not my first experience with Neptune who I would not hesitate in recommending to others.

Reply from Neptune - Bath
Beautifully made dinner set (bowlsey)
packaged perfectly no breakages arrived on time good communication throughout
Love Neptune - can be pricy but worth it as great quality and service

Reply from Neptune - Bath
A great store to shop in. First rate products and efficient delivery systems

Reply from Neptune - Bath
We attended the Mood Board session and it was fantastic! The staff were so friendly and helpful. Nothing was too much trouble and it was so interesting and informative to get their professional interior design advice and suggestions. The session was relaxed and informal and there was no hard sell of Neptune products or services, just a lovely time with a group of like-minded people. We will definitely attend further events hosted by Neptune Bath!

Reply from Neptune - Bath
A really informative and thought provoking workshop. Great tips and lovely to have the opportunity to get specific advice at the end. Many thanks

Reply from Neptune - Bath
What a Fantastic Experience, we (The Cork and Truckle) were lucky enough to be invited to the Neptune Summer Market as a seller of Snowdonia Cheese. We had a fantastic time meeting new customers, making some great sales and gaining some valuable exposure as a small independent business. The market was expertly arranged by Maisie who provided great communication and support though out, we were always made to feel very welcome and the entire experience left everyone we spoke to, feeling good and very positive. We learnt a lot about Neptune and the excellent products they offer as well, so well done on an excellent market, we will be back.

Reply from Neptune - Bath
Attended a 2-hour workshop on creating a "moodboard" as an aide-memoire for design ideas for a room to be decorated/furnished. What a win-win this workshop was! I had few ideas about how to decorate our new-build flat but in 2 hours with 3 staff in attendance I (and 6 others) got advice and suggestions on paint colours, flooring, rugs, curtains, furnishings... and was given samples and paint to model it all on a take-home Moodboard. Plus, had lovely coffee and biscuits, lots of laughs, and concrete ideas for making my new home lovely. All for £10! Wow. For Neptune of course - they got 7 of us pouring over their catalogues, paints, fabrics etc. etc. and almost certainly all of us will purchase from the store now. The £10 is refundable if we buy anything... but I suspect I shall be spending LOADS more than that. Thank you ladies for a super morning, and top notch customer service.

Reply from Neptune - Bath
Great quality product, excellent customer service and prompt and professional delivery. All-round excellence!

Reply from Neptune - Bath
What a positive weekend we enjoyed selling Brax to all the lovely Neptune customers in the fabulous Bath store.
Maisie organised the market so well with good communication and unflappable ease and all the stalls complimented eachother. Annabel was a star seller, encoraging shoppers to try clothes on , taste everything and buy! Looking forward to hopefuully another one in the Spring.

Reply from Neptune - Bath
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