The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... See more
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Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... See more
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Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bath
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
- 01225 465301
4.8
Excellent
303 reviews
Asks customers to review
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Gorgeous products first class service !
18 December 2024
Reply from Neptune - Bath
Hi, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Merry Christmas and Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
Great product
Great product, delivery as requested, packaging removed, all good from my experience
18 December 2024
Reply from Neptune - Bath
The Long Island chairs should give you years of comfort and joy
Have an amazing festive season
Warmest regards
Tudor
Excellent company
Excellent company. Their showrooms are incredible, beautifully decorated and arranged and I always feel that I can take my time when I’m visiting. Bought Arbroath baskets which I use for my shoe cupboard and for wardrobe storage. Beautiful baskets that last. Packaging fully recyclable and well packed. Very happy.
15 November 2024
Reply from Neptune - Bath
Hi Shelly, thank you so much for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
I’m very happy with my new tablecloth
I’m very happy with my new tablecloth. Neptune service was very efficient.
18 November 2024
Reply from Neptune - Bath
Hi Roz, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Kimberley, Tilly and the rest of the Bath Neptune Team. xx
Dining table and chairs
I am over the moon with my table, chairs and console table. I also had the best advice from a lovely lady in the Bath store when choosing my chairs to go with my table. I have the smallest space to furnish and the help and advice I was given was excellent.
13 November 2024
Reply from Neptune - Bath
Hi Susan, thank you for taking the time to leave us this review, we really appreciate it and are so happy you had an amazing experience with us!! We look forward to seeing you in store again soon. Best Wishes Kimberley, Tilly and the rest of the Bath Neptune team. xx
A very mixed experience
The manager in the store was very helpful and had a lot of time for us when we visited on the 20th October.
We returned on the 21st to order the mirror we had seen. Whilst paying for this, and a few other items from the store, I asked if there was an NHS discount, explaining I had been given a candle when buying Ludlow stools in another store.
One of the other members of staff sitting at the table was very direct and rude saying ‘we have customers who spend thousands in here’.
This just isn’t what I expect from a store I have previously really enjoyed visiting and buying items for my home.
I will think twice about returning to this store.
21 October 2024
Reply from Neptune - Bath
Hi Sally! Thank you for getting in touch with your feedback. Michael, our Area Leader has been in touch with you directly. I would like to thank you for taking the time to leave your review and apologise this visit didn't match your previous experiences in store. We look forward to welcoming you instore or online again soon. With warmest regards, Scott
Reply from Neptune - Bath
Hi Susanne, thank you for taking the time to leave us this review, we really appreciate it! We look forward to seeing you again soon. Best Wishes, Ellie, Tilly and the Neptune Bath Team.
My husband and I were very disappointed…
Myself and my husband were very dissapointed to have brought our friends here to show them our new kitchen ideas and to be met with such an unfriendly atmosphere. It felt like we were an inconvenience in the Neptune shop.
Thankfully our visit in to the connecting cafe was a warm welcome as always, a delicious lunch and scrummy cake! A completely different experience from the cold Neptune shop.
24 September 2024
Unprompted review
Reply from Neptune - Bath
Hi Helen, thank you for your thoughts, I am really saddened to read this. We absolutely want you to feel welcome in the store! Please do give me a call on 01225465301 or send me an email on ellie.webb@neptune.com, so we can discuss this further. Best Wishes, Ellie and the Bath Team.
Perfect service every time
Whether we visit the shop in Bath or make purchases over the phone the service is faultless and every person with deal with is professional, efficient and extremely polite.
27 August 2024
Reply from Neptune - Bath
Hi Jennie, thank you so much for this lovely review. It has really put a smile on our faces here. We look forward to welcoming you again soon! Best Wishes, Ellie and the Neptune Bath Team.
Uncomfortable
As a frequent customer of the shop in Bath, and an avid Neptune fan, my last few visits here have been underwhelming. Most recently last week. The staff seem miserable and the atmosphere is awkward. I try and get in and out as fast as possible. There is an air about the place that is uncomfortable and I almost dread walking in. I think I will shop online from now on.
23 August 2024
Unprompted review
Reply from Neptune - Bath
Hi Belinda, I am really sorry to read this and would like to extend my sincere apologies that you have felt this way coming into the store. This is absolutely not how we want you to feel. I would love to discuss over the phone to understand your thoughts further. Please do reach out to me via email at ellie.webb@neptune.com with your phone number.
Best Wishes, Ellie and the Neptune Bath Team.
Really helpful advice given in the Bath…
Really helpful advice given in the Bath store on paint colours and finishes
22 August 2024
Reply from Neptune - Bath
Hi Tina,
Thank you for your lovely review, really pleased to hear that you had some helpful advice from the team in store. We hope to see you again soon! Ellie and the Neptune Bath Team.
Helpful advice on the phone
Helpful advice on the phone. The rug arrived quickly and we are delighted with it.
15 August 2024
Reply from Neptune - Bath
Hi Julia, thank you so much for this lovely feedback. We are so pleased you are delighted with your rug! Best Wishes, Ellie and the Neptune Bath team.
Great service good quality
18 July 2024
Reply from Neptune - Bath
Hi Jackie, thank you very much for this review. We are pleased you received great service and are happy with the quality. If there is anything more we can do to help, do let us know. Ellie and the Bath Team.
What a wonderful showroom and helpful
What a wonderful showroom and helpful
Staff, they all went beyond the pale to help with my specific needs! Couldn’t rate my Neptune experience more thank you all
6 July 2024
Unprompted review
Reply from Neptune - Bath
Hi Sophie, thank you for this lovely review! So pleased to hear you had a great experience with us. We look forward to seeing you soon. Best Wishes, Ellie and the Bath Team.
Beautiful kitchen and homeware store…
Beautiful kitchen and homeware store with the friendliest of staff.. Annabel & Maisie were super helpful. A pleasure.
6 July 2024
Unprompted review
Reply from Neptune - Bath
Hi George, thank you for this lovely review, it is so appreciated. I will pass on your kind words to Annabel and Maisie. We look forward to seeing you again soon! Best Wishes - Ellie and the Bath Team.
A truly special store…
A truly special store with the most wonderful staff. A special thanks to Annabel & Maisie who gave the warmest welcome and support. Thank you.
6 July 2024
Unprompted review
Reply from Neptune - Bath
Thank you Harriet for your review, this is so kind. We are pleased you had a lovely couple of days with us! Best Wishes, Ellie and the Bath Team.
What a fantastic place in the middle of…
What a fantastic place in the middle of bath. The staff are always on hand to help with a gracious smile! Ellie and the team have always been kind to give us great insight into items to dress our home and always point us in the right direction if our style goes somewhat wayward at times!
Hope to see Ellie and all the Neptune team soon!
Thanks again!
Liam & Zac xx
15 June 2024
Unprompted review
Reply from Neptune - Bath
Hi Liam and Zac, I am so pleased to read this review. I hope the fixing pack arrives shortly so you can have your dining table back after your move. We absolutely love welcoming you to store and look forward to seeing you again soon. Best Wishes, Ellie and the Neptune Bath Team.
Bathroom accessories
Came in looking for some advice regarding accessories for my recently decorated bathroom, the team were really helpful in showing me different colour options which would work well in the space I have!
26 June 2024
Unprompted review
Reply from Neptune - Bath
Hello there, thank you for taking the time to leave us this review. We hope you got lots of inspiration in store and have found a colour you love. We hope to welcome you again soon. Ellie and the Bath Team.
Helpful delivery team
Helpful delivery team. Assembled the table and brought it through to the garden
19 June 2024
Reply from Neptune - Bath
Hi Chris, thank you for leaving us this feedback, it's much appreciated. Very pleased you can now enjoy your new garden table. Here's hoping for some more sun so you can really make the most of it. Best Wishes, Ellie and the Neptune Bath Team.
Excellent service
We visited this weekend and were greeted with Pimms and delicious scones, friendly staff who were very helpful.
18 May 2024
Unprompted review
Reply from Neptune - Bath
Hello Natasha, thank you for visiting us this weekend. I am pleased you enjoyed the Pimms, scones and sunshine! We look forward to seeing you again soon. Best Wishes, Ellie and the Neptune Bath Team.
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