Neptune - Bath Reviews 291

After waiting over three months for delivery when the items were delivered they took the packaging off outside in the lane which was muddy ( bear in mind I’ve got a drives and I paid extra for white glove ) they dropped a cushion that got mud all over it, have reported to Neptune, it’s been two weeks and they haven’t even bothered to reply, overall very disappointed. Certainly wouldn’t recommend or buy from them again.
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Tracey was extremely helpful, engaging and knowledgeable about the product we wanted to buy. We never felt pressured by her to buy anything and we had plenty of time together to make our decision carefully and slowly.
The Bath store is so well laid out, with plenty of opportunities to try out the furniture without any pressure to buy! The staff are very friendly and easy going! I would highly recommend this store. Thank you

I’ve always loved Neptune as a brand and the Bath store has long been a favourite of mine, so I was so grateful for the wonderful service I received on this occasion, even though I wasn’t able to visit in person.
The team kindly took my order over the phone and made the whole process seamless. Bea and Hayley were incredibly helpful and thoughtful throughout and when my son came in to collect the items, he was looked after so warmly too. Every interaction felt genuinely personal, professional and caring.
It’s rare to experience such consistently high service across different touchpoints and it truly reflects the quality and ethos of the Neptune brand. Thank you for making it such a lovely experience. I’ll absolutely continue to recommend and support Neptune and look forward to my next visit.

It was the very helpful member of staff, who did his utmost to find what I was looking for.

Neptune have a fantastic range of beautiful furniture and home accessories and the service has always been second to none. I’ve redecorated 3 rooms now and have always found wonderful things to fill the rooms with.

Working with all the team at Neptune made the whole experience of having a new kitchen fitted very easy. Their customer service was exemplary from design planning ideas, the whole fitting and snagging process, through to finishing touches and follow up. They were all quick, efficient and professional at all times… and our new kitchen is super quality….and looks fantastic … thankyou!

Having bought some furniture from Neptune last year, they sent us a £20 voucher which we put towards the purchase of a really nice lampshade.

Great considerate delivery service from Clint and Marcin! Friendly Bath team took the order.

Everything I ordered came on time was exactly as described and packed really well for delivery.
Very pleased with everything I purchased.

Love Neptune for quality goods. Excellent customer service too.

Chris and Joey were very professional. They worked efficiently and quick. Polite attitude.

Always make our way to Neptune when we arrive in Bath, came on 15th November and had amazing service from the man working that morning, nothing too much trouble, fabulous lady serving the Mulled wine can’t wait to come back in the new year.

I ordered a bed from the Bath store. The staff were friendly and helped me with other things I was looking for. Overall, I’m more than happy with their customer service. I got a phone call a few days later to say the bed was ready for delivery on the 5th November. The delivery drivers were fantastic. They were very professional and friendly, I had Dan and Dave. They built the bed for me and took all the rubbish away.
The bed is beautiful and worth every penny, looks exactly as it does online.

Placed an order for £10,000 ofgoods but found the experience pretty painful. The first lady in store in Bath was totally disinterested and said it might be easier to order online as we knew what we wanted but we persisted and got passed to a more helpful younger lady who recovered the situation. Appreciate £10k might not be a lot of money to some people but i felt as if they couldnt be bothered and was definatley one of the worst retail experiences - on a day when they had apaprently lots of head office people down - so head office seemed to trump genuine customer orders! not a great look.

A beautiful sofa and great service and the delivery men were very friendly and took great care.

Walking in to Neptune Bath is always a lovely experience- the ‘rooms’ are beautifully curated and inspirational.
Bath showcased what Christmas could look like and had items to suit all budgets - well done Bath ‘it’s beginning to look a lot like Christmas’🎄

Really impressed with the head office and store customer service (Amy and Bea).
Thank you for arranging for the replacement feet for the sofa. Very much appreciated

André and Liam delivered our kitchen this morning. Arrived bang on time and seemed to move a trillionaire boxes with quiet efficiency. Thank you

The "2 Rs" delivery team were very helpful and polite when delivering 2 arm chairs.

Abbi was so helpful and gave me great ideas. She was very supportive and encouraging me I now feel so much more confident now and have such a clearer vision. I felt totally overwhelmed before but now with Abbi’s guidance I can’t wait to go ahead with my project and filling my home with neptunes beautiful products. Thank you so much Abbi so grateful for the time and advice you have given me.