Neonfilter Reviews 2,194

I’ve used this company on 6 separate occasions over the last 2 years and they’ve really gone down hill. I wasn’t happy with my recent bespoke order and the reply was pretty much “tough” accepting no blame even though the proof was unclear. Offering me no solution. I ordered again this week & with what turned up they really should have called me and recommended another cut ie cut to shape not letter because the final product was flimsy & awful. To be honest I’m not happy to have it up in our business, further & there was thick dark hair stuck under the led strip I can’t fully remove. Finally I paid for next day and it took two days to come. I assume I missed the cut off but they don’t show it on the order form. I’ll be looking for a new supplier next time.

Excellent customer service right from the start; the design process and communication were fantastic, something that is certainly lacking with some businesses these days.

When the finished sign arrived, it exceeded our expectations and always gets lots of comments at shows, etc.

Excellent contact, and they were super helpful with selecting the right neon sign for us and making any amendments. Packaged well and would highly recommend.

My sign is absolutely stunning. The quality is 1000/10 I’m so pleased. Thank you!

From ordering online to receiving the finished product, Neonfilter has ben amazing! Their ordering process is soooo easy and delivery was fast, I had our neon sign EXACTLY the same as our logo (colours and all) delivered within a week! Communication was fast and easy! 100% recommend... also the quality is great... we already have 2 neon signs that are no where near the same quality! worth every penny!

Good product, easy ordering process and prompt delivery. Good service all round.

Great communication when ordering and Ellie was able to answer my questions fully and promptly. The team were able to help accommodate my needs and delivered an amazing custom neon sign for my recording studio. Everyone has commented on how good it looks. Would highly recommend Neon Filter!

The ordering process was really simple, the preview of what you were ordering was really accurate, essential for this type of product, the prices were at least half the cost of similar companies. Delivery took just over a week for our custom design, I'd highly recommend them

Excellent customer service. Had a nice conversation with the representative about bespoke signs we needed, and every time the signs we received were great quality and arrived quickly.

The order process was simple , to build the design, font, size was very straightforward. The product arrived very well packaged and in one piece even though the courier had been very rough with it

It looks amazing - have had it on test for a couple of days and it’s flawless - very happy and will be buying more.

One tip - this is not a next day item , it takes time and care to make these so buy in advance to avoid disappointment

Overall - 5 star product - 5 star service

I would never use these cowboys again. They sent the package to the wrong address in the UK, when it was meant to go to the US. This was partially my fault as I filled the form out incorrectly, however I had sent several emails about how it was going to the US since I wanted to check voltages and adaptors. However once I’d then sent this to the US at great personal cost, it turned out the product had a UK adaptor, which was Neon Filter’s fault as this part of the form had been filled out correctly. However despite this issue they would only send a US adaptor to my UK address. The cost of shipping had already been paid for and would have included international shipping, so them refusing to send this to the US when I’d already been in contact with them about the postage mix up was, I suspect, a way to spite me given the emails between us had grown heated.
Following this it turned out the sign itself did not meet the agreed design. Again I had gone back and forth with them several times to correct the mock up, as their designer continued to get simple instructions incorrect. But following this painful process the sign was not manufactured correctly anyway. This was not known until it arrived in the US. The sign was a gift and the recipient was a well known, busy public figure, so repackaging it and returning it via international shipping was unfortunately not an option. Despite this and despite all the many issues with this order Neon Filter would only correct the product if shipped back to them. They wouldn’t even entertain the option of a small, good will partial refund. The icing on the cake of this whole experience was their customer service. The woman I dealt with was incredibly passive aggressive and snide. Save yourself a headache and go anywhere else.

Excellant service and product. Quickly supplied and well wrapped

Absolutely love my neon lights! What I love aswell is the you can preview the order before the go ahead! Super easy to order and fast delivery too!!

Excellent product delivered promptly and for a fair price. We love our light and can't wait to put it up in our bar.

Neon Filter have great quality products and very helpful service! I’ve purchased from them countless times and always have the best experience 🤩✨

Fantastic service and fabulous product. Would really recommend. The proofing service is a great idea and works really well as I had spelt it incorrectly! Great customer service as well very responsive and want to solve any issues. You won’t be disappointed.

Really pleased with our purchase 😍😍
The size is just perfect , easy to mount it on the wall , very good quality too . Also delivery very quick as well depending on the size of course , but we have reviewed it pretty quick . Definitely recommend.

I have ordered twice from this company and I would highly recommend them. The selection and variants of fonts and styles are really good. Service and delivery have been prompt. Any neon lighting you require, don't hesitate to get it from here.

Great product, speedy delivery and awesome customer service!