Neo Brothers Ltd Reviews 

1,307
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders often arrive the very next day in secure packaging without any issues. Many buyers also highlight the highly competitive prices across various automotive parts and the genuinely helpful staff who readily provide expert technical advice during calls. Some reviewers were not happy with products failing shortly after installation, reporting serious issues like faulty sensors, leaking components, or engine malfunctions. A few consumers additionally noted unexpected frustrations regarding shipping delivery delays, missing parcels, or complicated return shipping costs.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting lightning-fast shipping and... See more

Product

Users describe positive interactions with product, consistently praising the high quality and perfect fit of... See more

Service

People report positive experiences with service, frequently highlighting fast delivery, helpful technical... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates that are often much... See more

Quality

Reviewers express strong satisfaction regarding the overall quality, frequently highlighting that parts are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After speaking with a lovely chap , so helpful and above and beyond. I ordered a part for a mini and explained to me about various other problems can occur or be the reason. He didn't have to help me... See more

Rated 5 out of 5 stars

Excellent as ever ! Needed a turbo for my Saab 9.3 Aero - have a new equivalent at very competitive price compared to new one ? Person I spoke to was very knowledgable concerning using new oil and wat... See more

Rated 5 out of 5 stars

Ordered a gp2 rear diffuser on a Thursday and had it delivered to Ireland by the next Monday. Demi was very helpful and super quick getting back to me sorting an issue on my end with wrong address... See more

Rated 5 out of 5 stars

I found your sales team very helpful and they provided technical advice and support on buying and fitting a new adblue tank. The correct tank arrived next day and my van was back on the road within... See more


Company details

  1. Auto Parts Store

Written by the company

Neo Brothers Ltd - OE Car & Van Parts Specialist for Citroen, DS, Ford, Mini, Peugeot, Saab, Vauxhall


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,307)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing above and beyond, always first port of call

After speaking with a lovely chap , so helpful and above and beyond. I ordered a part for a mini and explained to me about various other problems can occur or be the reason. He didn't have to help me like this, it was as added bonus having technical information also all in one phonecall. Kind Regards

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, lightning delivery, extremley knowledgable. been dealing with Neo Brothers for a number of years and delighted with the service.

1 September 2026
Rated 5 out of 5 stars

Thank you very much !

I ordered ignition coils for my Saab 9-3 on Monday evening. I live in the south of France. I received them by Thursday midday. The coils are genuine Mitsubishi units. I also bought them at a more-than-competitive price. I highly recommend Neobrothers for their reliability and quality of service. Thank you very much!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I found your sales team very helpful…

I found your sales team very helpful and they provided technical advice and support on buying and fitting a new adblue tank. The correct tank arrived next day and my van was back on the road within 24 hours.
great service and competitive prices thanks
Lee

29 July 2026
Rated 5 out of 5 stars

Neo Brothers provided me a 5* service.

My experience with Neo Brothers was faultless. From checking with them that I was ordering the correct part for my vehicle, and being reassured it was, to the reasonable price. Ordering was easy, delivery was super fast and made my purchase stress free. Thank you.

30 July 2026
Rated 1 out of 5 stars

Faulty Mini Rocker Cover

I purchased a new rocker cover for my Mini via Neo Bros's eBay store at the beginning of March 2026. I fitted the part myself (an easy DIY job) however by mid-May 2026 the new cover started leaking oil from the PCV area of the cover.

After reporting the issue to the seller via eBay and initially being told to recheck the hoses (which were all perfectly fine), the leaking continued.

After again reporting the issue I was told the time window to return the item had closed, but in any case they wouldn't accept a return as the part had been fitted to the car.

They also said they wouldn't entertain any form of warranty claim unless I could prove the part had been fitted by a qualified mechanic. The need to have they part professionally fitted is not stated anywhere in their eBay advert.

I ended up refitting my original 15 year old/100k miles rocker cover (which fortunately I kept) and this doesn’t leak like the new product Neo Bros sold me that lasted two months.

Very disappointed and Neo Bros won’t be getting my custom again.

19 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look