Nelly Reviews 

Ordered a long jacket. Received a mail that Nelly cannot deliver it sit is on back order. They said that they will refund me within 1-5 workings day. They did not do that. It is 11 days ago and I still don't have my money back. So I did not receive my order because it is out of stock, they let me pay for it and they did not refund me. Bad situation here. I will make work of it as they have to refund me.

Bra service av Amanda 😊 Tack Amanda 💖

I got really fast help and they were super nice. I didn’t get a order confirm on my mail but they told me it was on the way

Good clothing, but slow delivery

Ordered clothes, wrong size, returned all. It's been 20 days since Nelly.com received the goods back and 3 unanswered contact attemps later no refund has been credited to my bank account. Just plain bad business.

I contacted the customer chat today because I received a blouse that had a defect. Malin J. at customer support answered and she really made my day! In a few minutes she solved my problem in a very professional and friendly way, and I am now expecting a new blouse in a few days. Very good service. Special Thanks to Malin!

Pierre is the best. He is very helpful, kinde and reliable employee. Just all the best words for him. 😁

On september 1 i returned my order to Nelly. DHL says it arrived in sept 5. Nelly says thats the date of arrivel in Holland, and then it has to be shipped to Sweden. It is now september 17th and the return is still not there??? I payed for €200 on AfterPay, and i really need my money back. Its almost 3 weeks ago that i send my return. Im done with the waiting. Customer service is very bad. They dont reply or they dont listen to What you actually say. IF they reply, they do it with standard answers. Also on this website they say to contact the qualitygroup, but its all for nothing because they dont come with solutions. I also read a review here from someone who still doesnt got her money back after 3 months.

Please Nelly, do something at your customer service en keep them happy. This is a shame.

Customer service has always been really good! I have contacted customer service about five times. Most of the time Pierre from Nelly.com has answered me and always been super helpful, so a special thanks to him. :)

Always amazing customer service from the Nelly teams!🌸🤩

Really good service. I placed an order and the next day the sale was expanded. I mentioned this and they immediately changed the amount on my order.

I ordered my shoes on July 11 and I waited three weeks for my order (I normally got email with order number) and I didn’t get anything so I send email to them and they wrote back that the package was not sent and I have to wait up to 5 working days for the money back, and if I want these shoes, I have to order them again and, as an apology, give me the money for shipping. embarrassing

Le 27 juin, j'ai pris deux sandaliers chez votre site. Par contre, je n'ai rien reçu de confirmation, rien du tout (ni mail de confirmation, ni bonne de commande, ni facture). Je vous ai envoyé plusieurs demandes de réclamation plusieurs fois (sur site, facebook et instagram), pas de réponses.

Mon paiement a été effectué en même jour 27 juin, juste après la commande.

Après des jours d'essai, ils ne m'ont répondu que sur Facebook, ils m'ont dit qu'ils ne répondaient qu'en anglais et que je n'avais fait aucun achat avec eux.

Et à ma grande surprise, il y a trois jours, la poste m'a envoyé un mail me disant que je devais payer des taxes sur deux produits achetés en Chine (11€ la boîte). Bien que je n'aie rien acheté de Chine, j'attendais les sandales, alors j'ai dit au bureau de poste que je recevrais la commande et paierais les taxes. Quand le colis arrive, ils sont arrivés DEUX GANT DE FOUR.

Maintenant, je ne peux plus me plaindre ni faire quoi que ce soit. J'ai perdu plus de 70€. Je suis très faché!

*******************************************************************

On June 27, I took two sandals from your site. On the other hand, I did not receive any confirmation, nothing at all (neither confirmation email, nor order form, nor invoice). I sent you several complaint requests several times (on site, facebook and instagram), no answers.

My payment was made the same day June 27, just after the order.

After days of trying they only replied to me on Facebook, they told me they only reply in English and that I had not made any purchases with them.

And to my great surprise, three days ago, the post office sent me an email telling me that I had to pay taxes on two products purchased in China (11€ per box). Although I didn't buy anything from China, I was expecting the sandals, so I told the post office that I would receive the order and pay the taxes. When the package arrives, they have arrived TWO OVEN GLOVE.

Now I can't complain or do anything. I lost more than 70€. I am very angry!

Super kundeservice 😊😊
Raskt,effektivt og hyggelig 👍

I paid for my order at Nelly.com 286,55 euro’s and send back some items which resulted in a refund of roughly 200 euro’s. I received an e-mail on 09-02-2022 confirming that Nelly had received and processed my return correctly. To this day (09-03-2022) I have not received back a cent!! I already contacted Nelly 2 full weeks ago and I have been ignored ever since.. I used to be a loyal customer and order here frequently, but they have lost me after this experience. Don’t buy anything here, it is not worth the money, trouble and energy.

[EDIT] Finally after posting this bad review I got a response and I have received my refund back.

I ordered le specs sunglasses,arrived in 5days,excellent service and product

I'm very dissapointed. I have tried to reach out to you about some complaints, but i have not heard from you ever since (+6 months ago). I have now contacted the email for something called 'Quality group' and hope to hear from you soon!

Charged £80 at delivery from UPS as they say not tax has been paid. My 15 year old daughter has now been left with a 40% charge on a small order without any prior notice. This should be clearly explained on the website and certainly at point of booking

Would give a zero if I could. Awful company that hides behind tricky terms and conditions. Difficult returns which result in paying excessive charges that they will not hel you recover. The attitude of customer services is poor and sarcastic. Don’t even bother trying this company.