Nelly Reviews 

Have ordered 3ps of clothing from nelly.com, got a packet with 1 item, put the order in on nov. 25th and have written to them 5 times with no reply other than automated.
Very bad experience, purchasing christmas gifts so early and still not get the presents before the big date is so bad..

Really bad service and I received the wrong product

Ordered 26/11
Order sent 6/12

Insane!!!

my extreme disappointment and frustration with the handling of my recent issue with your store. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring this matter to your attention.

Some time ago, I attempted to return a product that was too large for me. Unfortunately, I made a mistake and accidentally sent a product from another store to Nelly instead. Despite this, I have received no updates or resolution regarding this matter from your team. It has been over a month since I initiated contact, and I was informed that someone from the warehouse would reach out to me, but I am yet to hear from them.

In the meantime, I still need to return the item I mistakenly sent to Nelly to its correct destination. This situation has caused me significant stress, inconvenience, and wasted time. While I understand that mistakes can happen, I am deeply disappointed with the lack of responsiveness and support from your customer service team. Despite my repeated requests, including asking to speak with a manager, my issue remains unresolved, and I am left waiting indefinitely.

Another fraud shopping in internet. You pay for your product and then, nothing happens. No information, no client service. Nothing. Nelly just gets your money, steals you.
Article bought on 20th November. Not received, no info. Damm thieves !!!
Do not buy on Nelly!!!
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Update on 13DEC24
After been able to contact Nelly through the email below (which is not in his webpage), and inform them about the ID of my order, I have received an email from Nelly informing about the return of the order because was never picked up.
I have never ordered a return, NELLY has taken that decission unilaterally.
Further, I never received a communication from any transport company about any delivery from Nelly and I have double checked my personal data and is correct. So, obviously, the order was never sent.
On top of all this mess, Nelly is now informing me that this will cost me 199dkk (price for a return that I never asked for) and it will be deducted from the product that I paid and never received (actually, it was never sent).
As stated before, DON'T BUY IN NELLY. They are thieves that will take your money without delivering anything.

The customer service team do not provide the right service. Worth spending more on better quality clothes and getting the right customer service support.

They mislead when making purchases. I ordered in April 2024 and had no import tax with the delivery. The order I did this month had a £100 import tax come through after I paid delivery and tax on the order.

Most companies will show this when you pay for the order. Yet they’re quite happy to take an order knowing they will make you pay loads of tax for bad quality clothes afterwards.

Then they will refuse to help with a refund or sending it back. Most customer services would have provided a goodwill refund, seeing as the small print is hardly visible or clear when you go to confirm the order.

Warning all customers to not purchase from here.

Fast replies and very kind, helpful team.

He wouldn't NEVER NEVER NEVER wear army pants. He WILL NEVER "EVER" BE A ARMY' MEMBER. HE WILL NEVER EVER FIGHT FOR OUR COUNTRY HE'S A COWARD.
HE DOSENT HAVE THE BALLS AND PANTS

Matilda was so lovely and assisted me with my request. I received my refund quickly and with no issues.

I had a question about some pants’s inseam and Matilda (part of the customer service) was amazing to help me! The answers were fast, sweet and really helpful. Thank you so much Nelly!!

I’m buying from Nelly already few years and all I can say is that Nelly is the best webshop I have ever purchase clothing!
The support for customers is 5 stars, really!!
Thank you Nelly and just keep up the good work!

Im happy your company has perfect policy in order to save every customer! I had several problems with my order but the support service was patient and cooperative. I had to wait little time but now all is solved and im happy to get my order.
Thank you for your job!

My case was handled with Pierre’s good help at Nelly.com. Very great customer service! I am so happy!

I placed an order, i wanted to remove something i bought by accident and replace it and i got NO reply from them and my order shipped. I’ve been devastated and stressed for three days and don’t want to pay for my shipping and return fee. i will NEVER buy from them again im very upset.
UPDATE:
They responded to my review acting like they were gonna fix my problem but responded to my email saying they weren’t gonna help with anything. They are liars on here DO NOT BUY FROM THIS STORE!!!

I received a “fee to pay” royal mail slip through my door, stating that despite already paying £7.99 for delivery, I had to pay an extra £5! All because Nelly did not pay the full postage on their behalf. Despite contacting their customer service, I have still not received a response, even though they claim to respond within 48 hours.

I ordered like 8 items and it cost me 49sek for shipping which is more than other places but fine… but then they also charge a 49sek fee for any returns?? I’m only keeping 2 cheap shirts so now I’ve paid an extra 100sek for them. Plus a lot of my items smelled really weird and chemical-y, like almost toxic. It’s disappointing because I wanted to like Nelly… but it will be my first and last time ordering from them.

Matilda was so helpful and friendly.Great service!

They opened case against me with Sweden Enforcement Authority for alleged $ 0,075 discrepancy between their invoices and my payment. Cannot be more ridiculous. Will never buy anything form them again.

This company does not refund your returns, be aware. They claim not to have received the return saying that customs didn't allow the item to be returned, and then keep your money

Hello
Gosh be warned!! This company scam you so bad, I ordered a coat!! £330 then about £9 P&P. I have just had a UPS email asking for £134 import tax
One thing is for sure it that was NOT made clear at checkout! But does sit in T&C and some other horrific unfit consumer rights fails!! Read them I encourage you to.
I would not use this company!! I am praying what I ordered actually arrives!! And it is what I wanted and not a fake!! I will put another review on if I have issues and one every day after to protect people from the scam until I get blocked
I noticed that they keep sending a generic reply about we have not received an email. Just to be clear before I get that response. I have sent emails and I have had responses from your team with names so please don’t try the usual rubbish that you are doing to everybody else
Again, this is so unprofessional honestly an absolute disgrace.
I await your response and I will be following up with an official complaint through the consumer rights channel. Thank you, Paul
Order number 1132178964 customer number 010703161