Ordered via european site on the 8th of July, got an email the order has been fulfilled. No shipping information was shared, shopify link says they're still waiting on information. No reply when I ema... See more
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I ordered a Sinugator and received the confirmation email as well as an email stating it was “on its way”. Days later I get an email saying my order has been cancelled and refunded with zero expla... See more
During Covid-19 restrictions nobody was providing an ear syringing service and for two weeks my wife laboriously put drops in her ear to loosen blocking wax to no avail. We bought NeilMed's SuavEar e... See more
Uses shop app, encourages one click buying. Figured out they auto filled in my old address that I've moved from and tried to change on both neilmed and shop websites, there's no way to change or cance... See more
Company details
Written by the company
Ketan C. Mehta, MD and Nina Mehta, founded NeilMed® Pharmaceuticals, Inc. in January 2000 from Dr. Mehta's medical office and in a short span, we have over 500 employees. NeilMed® is the largest manufacturer and supplier of LVLP (Large Volume Low Pressure) saline nasal irrigation systems in the world. The NeilMed brand of products help alleviate common nasal and sinus symptoms in a simple, safe, effective and affordable way. The company supplies millions of products to end users through various trade channels. NeilMed’s headquarters & manufacturing facility is based in Santa Rosa, California, USA. In addition worldwide offices and warehouses are located in Canada, Australia, New Zealand, UK, Malaysia, Singapore and India. At present active expansions are taking place in Southeast Asia and South America. NeilMed supplies to dozens of distributors in multiple countries. The unique business model has been a very strict vertical integration for achieving precision and fast execution at all levels. NeilMed prides itself in being a part of the small community of Santa Rosa, located in the heart of Sonoma County's wine country of Northern California. Flagship products are NeilMed SINUS RINSE™ and NeilMed NasaFlo® Neti Pot which are available in most stores in USA, Canada and several other countries. NeilMed currently has over 40 different products for nasal and sinus care and all the products are OTC (over the counter). With a small team of extremely dedicated, loyal and hard working leadership group, NeilMed continues to formulate innovative ideas to market. In additions diversification plans include the introduction of surgical devices for hospital and emergency rooms. NeilMed supports medical research in several countries and believes in excellent 24 hour live customer service, helping local communities, donating for natural disasters and educating health care professionals and consumers. The mission of the company is safety, affordability and effectiveness to sustain long-term growth and create drug free and effective nasal / sinus care for millions of consumers worldwide.
Contact info
601 Aviation Blvd, 95403, Santa Rosa, United States
- 7075253784
- questions@neilmed.com
- www.neilmed.com
2.1
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67 reviews
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I can't believe NeilMed have done this!
I can't believe NeilMed have done this!
I've had a pulsating Sinugator for several years. I can't remember where I bought it, but it was probably from a seller on Ebay. The product is great for treating sinus problems associated with having a tooth abcess (the reason I first bought it), and early-season hayfever (which I have acquired as I got older). What I do is use boiled buffered water (using NeilMed's premixed sachets, which I buy on Ebay), then stir in a teaspoon of Manuka honey, and irrigate when it has cooled down.
Recently, I dropped the Sinugator, and the small shaft which connects the nozzle to the body snapped off. I contacted NeilMed on the off chance they could supply the part - it seemed a shame to have to bin the body, which was working fine, just because of the nozzle.
They asked me for my name and address. I fully expected and was prepared to have to pay for the part if it was available (their site points out they don't sell spares, but to contact them and ask). If it wasn't - and I honestly assumed that it wouldn't be - I would have readily just bought another.
It seems from the emails I've received today that they are just sending me a whole unit. They most definitely didn't have to do that, and the possibility that they might had not even crossed my mind.
Even just the spare part being sent would be service beyond what I expected. But this is way beyond.
Thanks, NeilMed.
5 April 2019
Unprompted review
Fabulous!
The Sinusrinse kit...the best invention ever! Using it when I have a cold or pollen allergy...and it really relieves the symptoms significantlly! Shopping on their site is just as great as the product! :-)
27 August 2013
Unprompted review
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