Banner for Needhelp

Needhelp Reviews 14,583

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The platform was very user friendly and served its purpose well to put us in contact with an excellent service provider who did the job very well. We had no contact with anyone for assistance on thr p... See more

Company replied

Rated 1 out of 5 stars

Absolutely rubbish service and no customer service response tried to charge 25% on top of contractors quote. When I chose to go with another contractor withheld my money and have failed to respond... See more

Company replied

Rated 5 out of 5 stars

Straightforward and reliable. Post your job, find your tradesman, pay, get your pay code, give it to the tradesman once the job is finished. And the result? My walk-in closet looks picture-perfect :)... See more

Company replied

Rated 5 out of 5 stars

Viktor replaced a tap and arrived promptly, worked really quickly and the result was excellent. He’d travelled a long way as I live in a rural area so am very grateful for such good service.

Company replied

Company details

  1. Home Help Service
  2. Bathroom Remodeler
  3. Kitchen Remodeler
  4. Moving Company
  5. Painter
  6. Plumber

About Needhelp

Written by the company


NeedHelp : La marketplace de référence pour vos travaux en France

NeedHelp est la plateforme leader de mise en relation entre particuliers et professionnels qualifiés pour tous vos projets : installation, rénovation, aménagement, dépannage.
Des milliers de projets sont réalisés chaque mois grâce à un réseau de prestataires sélectionnés et une expérience simple, encadrée et sécurisée.

Pourquoi choisir NeedHelp ?
  • Publiez gratuitement votre demande en quelques minutes
  • Recevez plusieurs devis sous 48h
  • Échangez via une messagerie sécurisée
  • Choisissez en confiance grâce aux avis et évaluations
  • Paiement sécurisé et support client réactif


Nos services les plus demandés
  • Montage de meubles & cuisines
  • Installation électroménager
  • Plomberie & électricité
  • Peinture, sols & rénovation intérieure
  • Déménagement & manutention
  • Jardin & extérieur


Partenaire des plus grandes enseignes
Publier ma demande gratuitement Devenir prestataire NeedHelp

NeedHelp - L’exigence d’une expérience premium, la simplicité d’une plateforme.

L'excellence du service et la confiance au cœur de vos projets

Written by the company

Une assistance humaine et réactive pour tous vos besoins.
Chez NeedHelp, nous savons que déléguer des travaux ou des services nécessite une confiance totale. C’est pourquoi notre service client s'engage à vous accompagner à chaque étape : Sélection rigoureuse : Nous vérifions les profils pour vous garantir des interventions de qualité. Garantie & Sérénité : Toutes nos prestations sont couvertes par une assurance AXA pour une tranquillité d'esprit maximale en passant en paiement en ligne. Émpathie et Solutions : En cas d'imprévu ou de question, notre équipe est disponible via notre centre d'aide ou par chat pour trouver une solution rapide. Votre satisfaction est notre moteur. Merci de nous aider à nous améliorer chaque jour grâce à vos retours !

Nos garanties Needhelp

Réalisez vos projets en toute sécurité

Assurance partenaire AXA
Les prestations réalisées via NeedHelp sont couvertes par une assurance partenaire AXA, pour encadrer vos travaux avec un niveau de protection supplémentaire.
Consulter les conditions de garantie

Assurance décennale selon les métiers
Pour les travaux concernés, les professionnels disposent d’une assurance décennale adaptée. Elle est visible directement sur les profils des prestataires, selon leur activité.

Paiement 100% sécurisé
Le paiement s’effectue via NeedHelp, avec un parcours sécurisé et une traçabilité complète. Vous avancez sereinement, étape par étape.

Professionnels évalués
Avis clients par prestation, historique de missions et profils contrôlés : vous choisissez en toute confiance.

NeedHelp – la confiance, de la demande à la réalisation.

Contact info

Vos travaux, réalisés en 48h

Publiez gratuitement et recevez plusieurs devis qualifiés.

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reactive and reliable

13 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Total professional

Total professional, experienced and a fair price.

12 December 2025
Unprompted review
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Celia did a wonderful job assembling my…

Celia did a wonderful job assembling my IKEA wardrobes.

13 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Quick, efficient, friendly

The person who installed the cupboard was extremely efficient and installed the cupboard within 2,5 hours. He was very friendly and cleaned up the mess after finishing work. He was worth every penny.

11 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Very helpful

The person who came was really professional, quick and trustworthy. I would like to use the same company for future installations.

10 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 3 out of 5 stars

J ai apprécié l intervention du…

J ai apprécié l intervention du technicien. En revanche je trouve la commission de presque 38 euros sur 150 euros d intervention c est énorme...n

16 December 2025
Needhelp logo

Reply from Needhelp

Bonjour, nous sommes ravis que votre expérience vous ait plu.
Notre commission comprend les frais de fonctionnement du site, une assurance Axa et une garantie "Satisfait ou Refait" pour les paiements en ligne, qui vous couvre en cas de malfaçon. Toutes les demandes publiées sur le site font donc l'objet d'un accompagnement à plusieurs niveaux.
L'équipe NeedHelp

Rated 1 out of 5 stars

COUNTELSS MESSAGES TO GET AN INVOICE

COUNTELSS MESSAGES TO GET AN INVOICE, ORDER NUMBER OR VAT INVOICE ARE IGNORED. B&Q WHO TOOK THE ORDER AND PAYMENT DO NOT PROVIDE THIS EITHER AND WEBSITE FOR NEEDHELP IS FRENCH AND DOES NOT GIVE A LEGALY REQUIRED VAT INVOICE. USELESS , NO CUSTOMER SERVICE. NEVER USE FOR TRADE JOBS

10 December 2025
Unprompted review
Needhelp logo

Reply from Needhelp

Hello,

Thank you for your feedback. We have checked and can confirm that we responded to all the emails we received from you in a timely manner. Please check your spam folder, as our messages may have been directed there.
We are very sorry for any inconvenience caused and remain at your disposal. We wish you a nice day.
Team NeedHelp

Rated 5 out of 5 stars

Cory hung all of our internal doors and…

Cory hung all of our internal doors and we're very pleased with them.
All the work completed to a high standard. Would definitely recommend him.

3 December 2025
Unprompted review
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

top experience

appointment respected, kindness, professionalism, speed in assembly, no hitches, management of packaging waste was also perfect

2 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Hicham was very friendly

Hicham was very friendly, competent and professional.

Everything was done flawlessly.

It was an excellent service!

6 December 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 1 out of 5 stars

Very disappointed

I was very disappointed with the service I received. The floor fitter insisted on full payment for each room before the work was actually finished, and after taking the money he repeatedly delayed returning to complete the job. The flooring was left unfinished, and I had to deal with ongoing excuses for why he couldn’t come back as agreed.

He also insisted that I pay him directly, saying that NeedHelp would not transfer his payments for months. Because of this, I am unable to claim any reimbursement through NeedHelp, and they have since confirmed that they cannot assist due to the payment being made outside their platform.

Communication became even more difficult when he later claimed he had lost his phone, leaving me to contact him through his girlfriend instead. Eventually, I was forced to re-advertise the job on a different platform.

Multiple independent tilers have since inspected the work and identified several serious issues, including:

Tiles laid directly onto floorboards with no backer boards

No primer applied to the living room floor

Tile pattern not straight or aligned

Random and inconsistent grout spacing

Cement-based adhesive applied directly to the floorboards, meaning the tiles will eventually loosen

As a result, I’ve had to pay a professional a substantial amount to fix the problems and completely redo the living room. I will likely need other rooms redone as well due to the improper installation methods used. This has created additional costs for labour, materials, and replacement tiles—expenses I should never have had to incur.

Based on my experience, I cannot recommend this floor tiler. The combination of poor communication, unfinished work, and substandard installation has caused significant stress and financial loss.

17 November 2025
Unprompted review
Needhelp logo

Reply from Needhelp

Hello,

Thank you very much for your feedback. We are very sorry about this situation. Unfortunately, as mentioned previously, since you opted out of guarantees, we are unable to propose a solution for this issue. We have, however, blocked the tradesperson from using the platform in the future.

We sincerely apologise for this situation and the inconvenience it has caused.

Team NeedHelp

Rated 4 out of 5 stars

Quick response but improvement potential in the webtool

Quick response, the needHelp service providers provided immediately offers.
The webtool allows to request offer only for ONE article and that's not always practical.
Depending on the link you use you are connected to different versions of the webtool. One of them had price indication for the job (very useful!) but the other one didn't.

22 November 2025
Needhelp logo

Reply from Needhelp

Hello,

We are happy that overall you enjoyed your experience. We appreciate your feedback; it will help us improve our site.
Do not hesitate to recommend our services.

Team NeedHelp

Rated 5 out of 5 stars

Furniture assembly - Ikea Malm chest of drawers

Pefect assembly of furniture, no faults at all. Yannick was also very fast, 50 minutes in total and also a very clean worker. I would highly recommend Yannick.

31 October 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 4 out of 5 stars

Pratique mais application mobile à revoir entièrement.

Service performant et très utile. La 5ème étoile sera donnée lorsque l'application mobile sera à la hauteur.

26 November 2025
Needhelp logo

Reply from Needhelp

Bonjour, nous sommes ravis que votre expérience vous ait plu !
N'hésitez pas à recommander nos services autour de vous. Vous pouvez également partager votre avis sur Google ici : https://g.page/r/CbygSZTi3yslEAE/review
Merci pour votre soutien ! 🌟
L'équipe NeedHelp

Rated 5 out of 5 stars

Thank you very much!

This company could help me to find a competent, hard-working and nice person to make a task! The plattform is easy to use and the answer came in a few minutes

25 November 2025
Unprompted review
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

Rated 5 out of 5 stars

Good experience

It was the first time for me with NeedHelp and the experience with Gunther was absolutely good. He assembled a wardrobe a sofa, a table, a bed and some other stuff. Highly recommended.

25 November 2025
Needhelp logo

Reply from Needhelp

Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look