Neck on the Line jewellery Reviews 

215
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's aesthetic appeal, describing designs as cute, beautiful, and often receiving compliments. Several people also highlight the good quality and durability of the pieces, with some noting they remain in fantastic condition over years. However, some customers also noted significant issues with order fulfillment, including missing or incorrect items. A recurring concern is the lack of communication and responsiveness from customer service, with many reporting ignored emails and difficulties getting updates or resolutions. People frequently experienced long delays in dispatch and delivery, often without clear information.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the good quality... See more

Order

Users describe negative interactions with order, with many expressing disappointment and frustration over... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the good quality and... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as awful, terrible, or... See more

Response time

Customers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

the jewelry here is cute, tho it's been 10 days and i haven't gotten any emails on shipping or arrival and using shop can be difficult. hope my stuff arrives soon

Company replied

Rated 1 out of 5 stars

100% Scam Purchased two necklaces on the Black Friday sale, aware they were pre-order. Now two months on, I still don't have one of the necklaces I paid £59 for. I have contacted customer services... See more

Rated 1 out of 5 stars

Really disappointed. I have ordered two pairs of earrings. These were in stock and NOT back order. I have emailed 3 times to ask for tracking information and all emails have been ignored. This has no... See more

Rated 1 out of 5 stars

I purchased some necklaces in the buy 2 get 2 free. However one necklace was mising from the order . I have emailed, contacted through website and DM yet literally no response not even an acknowledg... See more



Contact info

2.8

Average

TrustScore 3 out of 5

215 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(215)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value, beautiful jewellery

I was recommended to get NOTL jewellery by a friend and I'm so, so impressed by this jewellery for a really affordable price. So far, so good with me wearing my new necklace and earrings all day for two weeks and no tarnishing at all.

Delivery was fast and all the jewellery came beautifully packaged - they'd make gorgeous gifts and I'm definitely ordering again!

26 May 2023
Unprompted review
Rated 5 out of 5 stars

My go-to jewellery brand

My go-to jewellery brand! I love the designs and the quality is amazing. I always get asked where my jewellery is from and I’ve been wearing my pieces for years!

19 May 2023
Unprompted review
Rated 5 out of 5 stars

NOTL is by far the best jewellery brand…

NOTL is by far the best jewellery brand I’ve purchased from, quality is exactly what u want and the price point u can’t beat.. me and my sister have matching necklaces and we’ve not taken them off for arround a year now they still sparkle and have there beautiful gold shine ✨ my lil hoops are the same, I’ve been a NOTL customer now for arround 3/4 years and I will be for as long as I can 🥰 my absolute go to

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Wide range of beautiful jewellery

Wide range of beautiful, trendy and long lasting jewellery! Highly recommend this company if you want to keep up with all new designs, which are currently in fashion. Expensive looking pieces for the fraction of the price! Love love love ❤️

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Bought a necklace with earrings set a while ago and they have not tarnished since. The packing it came in was beautiful and good quality. 🥰 would highly recommend!

6 June 2022
Unprompted review
Rated 1 out of 5 stars

wasted money and terrible service

At the end of March this year, I made an order on neck on the line. which I now regret. I ordered earrings that cost 28 pounds and I paid another 6.99 pounds for shipping. The first unpleasant surprise was waiting for me when the courier brought me a parcel (I made an order to Germany), and said that I had to pay customs clearance in the amount of 8 euros….
but the surprises didn't end there. I opened the package and found that one earring was broken. I contacted the support of the store, they answered me that they could send my order again. I agreed. 2 months later I still haven't received anything. after a repeated letter to support, they simply ignore me. I don't recommend anyone to buy anything here, a very unpleasant experience. My money has been wasted...

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Placed my first order and chose the…

Placed my first order and chose the lucky dip bag (as I couldn’t decide which pieces to order), every single piece is absolutely stunning, the quality and finish is amazing, in LOVE. The delivery was super quick, 10000% will be ordering again soon! 🤍

1 June 2023
Unprompted review
Rated 2 out of 5 stars

Not worth the hassle

Bought 2 necklaces. Took about 3 weeks to arrive. Looked fine at first but both broke within maximum 4 weeks. Contacted them via Instagram and email - awful customer service. Taking ages to even reply. About 4 months later I got 1 new necklace. Would not recommend.

15 May 2023
Unprompted review
Rated 3 out of 5 stars

Aww… I’m so disappointed ☹️

Aww… I’m so disappointed ☹️
I bought a necklace as gift about 2/3 weeks before the birthday. Unfortunately I got the year wrong she I wanted to exchange for another kind as it was past refund. Messaged them and they agreed to exchanged. Send the necklace back ( with tracking) and never heard from them again. It’s been weeks. I have recently emailed for some sort of update, and they don’t respond.

Im out the ££ and no necklace. Also no customer care.

Update change 1star to 3star
Shortly after review, I was contacted and 2 weeks later I received a necklace.

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Beaut!

Really gorgeous earrings and the green suede pouches they come in are GORJ. The heart earrings influenced me on IG and I’m glad they did

9 May 2023
Unprompted review
Rated 4 out of 5 stars

I must say this is a lovely brand my…

I must say this is a lovely brand my sweet daughter recommended. Beautiful range of jewelry! I bought a necklace and a bracelet and they don't tarnish at all! They sparkle like diamonds! 😍 the only thing that made me a little bit upset is that the necklace is too small and I can't wear it on my neck but no worries because I turned it into a bracelet haha! #getcreative am I right? 😜 Wish you all a blessed day and happy shopping!

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Such a cute online jewelry shop with…

Such a cute online jewelry shop with gorgeous products. My order came in good time and packaged real cute. I wear my necklace lots and always get compliments on it. I get tempted to buy more jewels regularly
♥️

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Love love love !!!

I love notl! I’ve ordered jewellery from them many times and they never disappoint. The jewellery is amazing quality for the price and the designs are gorgeous. I wear my pieces in the shower every day without needing to worry about gassing or rusting. They also have amazing customer service!

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Loved the product

Received the initials necklace, super cute. It is tarnish free, I can bathe with it on or exercise with no issues. Love the product.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

I only get my jewellery here!

I’ve been buying my jewellery from NOTL for the last year and the quality is incredible!! Not only the quality but the designs are cool too. I really am obsessed.

16 November 2022
Unprompted review

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