Naturaw Reviews 

1,098
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, noting that their dogs eagerly enjoy the wide variety of available flavors and maintain exceptionally healthy, shiny coats. Consumers also highlight the prompt and reliable delivery service, alongside exceptionally helpful customer support that makes the online purchasing process entirely straightforward. However, some reviewers were not happy with delivery issues, mentioning occasional instances where packages arrived late, damaged, or completely thawed. A few other people also felt that managing subscriptions or placing orders could be challenging, and some struggled to find suitable meal options for dogs with specific dietary allergies.

What people talk about most

Product

Users describe positive interactions with product, noting that their dogs thoroughly enjoy the food and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive on time... See more

Order

People report positive experiences with order processes, highlighting that the website is easy to use and... See more

Service

Customers had positive experiences with service, noting that orders are despatched quickly and everything is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more

Company replied

Rated 5 out of 5 stars

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so w... See more

Company replied

Rated 5 out of 5 stars

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied



Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,098)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Confident I have made the right choice.

Recently purchased Naturaw food for my dog-Stanley
Decision based on him having developed allergies to something(?) which led me to research reasons which are endless- so decided to look at an alternative food. I was impressed with Naturaw products and on receiving them, knew I had made the right choice. The ethical branding gave me confidence, evidenced through well thought through environmental packaging, and equally the food is of a very high quality. So far Stanley is showing improvement. I am more than pleased with Naturaw and confident that after my many weeks of research I have made the right choice.

29 December 2025
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Reply from Naturaw

We're happy to hear that you and Stanley are loving Naturaw!

It's great to know our ethical sourcing of ingredients and environmental packaging gave you confidence, and that Stanley is showing improvement. Thank you for your positive feedback; we really appreciate it.

Rated 5 out of 5 stars

Excellent Company. Excellent Food. 5 stars from me

Love this food. My dogs love it even more! Would definitely recommend this company and their food. I have been using their monthly subscription service for over 12 months now and I am very happy with the product.

At last a company that values its customers and appears to put them first.

5 January 2026
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Reply from Naturaw

We're thrilled to hear that you and your dogs love our food! We appreciate your recommendation and are delighted that you're happy with our subscription service. Providing excellent customer service is just as important to us as making high-quality raw food!

Rated 5 out of 5 stars

This is great natural food

This is great natural food that comes in home-compostable packaging and that’s important to us where we live. Our dog loves the 3 flavours that come in the box and he is thriving on it.

5 January 2026
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Reply from Naturaw

Thank you so much for the 5 stars! We’re thrilled your dog is loving the food — happy, healthy dogs are exactly why we do what we do! 🐾

Rated 5 out of 5 stars

Very good quality food

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much better! Can amend subscription dates and contents easily which is perfect. Most importantly my dogs love the food and as a factor are very healthy.

29 December 2025
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Reply from Naturaw

We're happy to hear that your dogs love our food and that you’re seeing the benefits.!

We appreciate your feedback regarding the subscription perks and the new website. Thanks for your review!

Rated 5 out of 5 stars

My doggy Loves it! 🐾🐶❤️

My doggy Loves it, so whats not to love. Its not the cheapest, but it is good stuff. always packaged beautifully, delivered quickly via DPD.

My only request is that they make a lid to be able to put on each pack, as my dog has 3 portions out of 1, so we have to use bacofoil to keep it fresh.

3 November 2025
Rated 5 out of 5 stars

Health improvements you can see

I’ve used Naturaw in the past and saw an amazing positive difference in my dog’s behaviour, coat, build – everything. Last year I switched to another raw food provider purely due to cost, but over time my dog lost around 2–3kg, developed more skin issues, and had much lighter stools.

I recently switched back to Naturaw despite it being a bit more expensive, and the difference has been extremely noticeable almost straight away. My dog looks healthier, feels stronger, and overall just seems much better in himself again.

I’d highly recommend Naturaw based on the quality alone – the only downside is the price, but for us the results make it worth it

3 December 2025
Rated 5 out of 5 stars

AMAZING

AMAZING! High quality raw dog food and treats. I don’t find it much more expensive than others I’ve used and the quality and packaging is much better. Plus my dog loves it!
I have recently subscribed too, to avoid last minute rushes for deliveries 🚚

17 November 2025
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Reply from Naturaw

Thanks a million for the amazing review! We’re over the moon that your dog is enjoying our raw food and you are loving the product quality and fully recyclable packaging — that’s what it’s all about 🐾

Rated 5 out of 5 stars

I chose this company as U.K. meat

I chose this company as they source their ingredients from the U.K. (or state they do). There's no smell of raw meat whatsoever when I open a package, a good sign. I like the range of protein from fish to red meat although usually buy the Forage range.

20 November 2025
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Reply from Naturaw

We appreciate you choosing Naturaw because of our UK-sourced ingredients. It's also great to hear you've noticed the quality, and that you appreciate the variety of protein options we offer.

Thank you for your support!

Rated 5 out of 5 stars

My dog loves this food

My dog loves this food, excellent customer service. Naturaw always keep you updated with delivery

12 December 2025
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Reply from Naturaw

We're happy to hear that your dog loves our food! We appreciate your kind words regarding our Customer Service team and our delivery updates. Thanks!

Rated 5 out of 5 stars

Very happy with product

18 November 2025
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Reply from Naturaw

We're so glad you are happy with your Naturaw orders. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Quality food

Quality food, my dogs love it. Recyclable packaging, and a new website with new subscription. Excellent customer service. Would recommend ,and do ,when asked.

10 December 2025
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Reply from Naturaw

Thank you for your excellent feedback. We’re delighted Naturaw has met your expectations and truly appreciate your recommendation.

Rated 5 out of 5 stars

Raw diet is the way forward

No complaints from my dog, she loves every mouth full

10 November 2025
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Reply from Naturaw

We love hearing this — thank you for the amazing review! Knowing your dog is enjoying their meals and thriving on our raw food makes our day 🐶

Rated 5 out of 5 stars

Excellent food

Excellent food, Excellent packaging, Excellent Customer Service. 5 * from us at Amber Pets :)

19 November 2025
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Reply from Naturaw

We really appreciate your lovely feedback. Providing high-quality, nutritious raw food is at the heart of what we do!

Rated 5 out of 5 stars

The food arrives without any fuss

The food arrives without any fuss. The dog loves the different flavours and now even our cat prefers the raw food! I prefer giving the dog raw food, not smelly like packet or tinned food and what comes out the other end is much less pungent too! Altogether the whole family are happy we are a Naturaw house!

13 November 2025
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Reply from Naturaw

Thank you for the 5★! We’re so pleased you’re happy with our raw dog food and service. Your support means a lot to our small team.

Rated 5 out of 5 stars

User-Friendly, Reliable, and Dog-Approved!

We've been ordering from Naturaw for a long time and their service has consistently been excellent. The new, more user-friendly website has made ordering even smoother, which I really appreciate. Deliveries always arrive on time and still perfectly frozen — on the rare occasion something goes wrong, it’s down to DPD mixing up our address, never Naturaw.

My dog absolutely loves every single thing we’ve tried from them. The only thing I miss is being able to return the old wool liners for reuse, but I completely understand that it’s not as economical for them anymore.

Overall, I highly recommend Naturaw — great company, great products, and great service.

24 November 2025
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Reply from Naturaw

Thank you so much for your review! We’re thrilled to hear your dog is loving our raw food. Knowing we’re helping pets stay happy and healthy truly means the world to us. Thanks for being a valued, long-standing customer 🐾

Rated 5 out of 5 stars

Naturaw dog food

Naturaw dog food - I have been purchasing dog food from here for at least a year now and my dog absolutely loves it! The raw dog food itself is excellent quality and there are a variety of different meat combinations. We also purchase some of the treats my dog particularly loves the beef, rosehip & nettle treats and I find these are great as you can break one treat up into multiple pieces because they have a soft texture. The packaging that is used is all recyclable just need to give the meat packs it a rinse obviously before putting in your bins. The packaging it comes in when it is delivered keeps the products cold and again all that packaging can be recycled too. Any queries or questions the Customer Service team are great and resolve any issues swiftly. Delivery is quick and the website is nice and easy to use. Would highly recommend for your doggy!

24 November 2025
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Reply from Naturaw

We're happy to hear that your dog loves our raw food and treats! It's great to know you appreciate the variety and quality, along with our recyclable packaging and helpful customer service. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Raw food…good quality

Raw food is just what my Retriever likes. The new website is also better as I can now change the meals in my subscription

13 November 2025
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Reply from Naturaw

We're happy to hear that your Retriever enjoys our raw food! We're also glad the website updates make managing your subscription so much easier. Thank you!

Rated 5 out of 5 stars

Great quality food

Great quality food, fast delivery!

24 November 2025
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Reply from Naturaw

We really appreciate your kind review. It’s great to hear Naturaw recipes are suiting your dog so well!

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